Kept receiving "A password reset request was sent from a device at the location shown below'

My iPhone 13 got stolen, and as expected, the thieves are phishing for my Apple ID credentials. I have safeguarded my account (changed password, activated 2FA) and do not click links from weird SMS messages. But now, I am receiving reset password notifications in my MacBook Pro:

I clicked it but I am not proceeding to reset my password because I think that is what the thief is expecting me to do. From Reddit, they said this is a legitimate push notification when they are trying to reset password via iforgot.apple.com.

https://www.reddit.com/r/applehelp/comments/eh7enm/comment/fchfger/?utm_source=share&utm_medium=web2x&context=3


The only problem is why is it not showing a location? It would be nice if they have the location where the reset password is being requested. That way I can report it to the Police, and *hope* that my device will be returned.

MacBook Pro (2020 and later)

Posted on Jun 5, 2022 9:55 AM

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55 replies

Jul 25, 2022 5:08 AM in response to ahlrenzarqueza

FWIW: I changed my Apple ID and email, and the reset messages stopped. YMMV, and it is a pain to change if you have multiple devices/HomePods/etc. You can lose photos/notes/Apple membership (music, tv, fitness) info if you’re not careful, even if it’s technically the same account. On your Mac you can lose desktop/download/profile info (I was able to find the old folder and copy them back). HomePods had to be completely reset. However, it did stop the notifications at sign in, which makes me think it could be a hacker group (still not sure why it only showed up on laptop).

Oct 2, 2022 10:02 AM in response to judyrwas

I have an iPhone 12 and frequently get texts advising me on how to reset my apple password. None of my devices are lost or stolen. I reset my password once but continue to occasionally get the request to reset. There is no location attached to my notifications.

I have assumed that someone is trying to get into my Apple ID but because I have two factor authorization I get the request to my phone number and they don’t. No unauthorized charges have shown up so whoever is trying to access my account seems to be failing. I now delete the reset requests and ignore them otherwise I would be changing my password 5 times a day!

So I don’t think it’s a Mac issue I think it’s a security breach issue

Jul 13, 2022 4:25 PM in response to RandyIsLorde

Did you change your login email or just your password? It's like some hackers have a data dump of emails of apple accounts. They won't be able to get into your system, but I imagine if you change your apple ID, rather than your password, these will stop, as it's your apple ID that they got from the data dump. Not matter what you change your password to, they'll still keep pinging the same apple ID.


Let me know if I'm wrong about this, and you did change your apple ID. then it seems something more sinister, like they have access somehow to realtime logs of apple IDs.


For the record I'm receiving this as well, but am not worried as yet. Like the OP though – I'd love it if there was a way to find out what the "location shown below" is, to see where the request is coming from. Anyone have any luck on figuring that out?

Jul 14, 2022 10:57 AM in response to nphrancis

It’s not, I reckon, the changing of the password that would make a difference, but the changing of the Apple ID. If your Apple ID is linked to an email that is in a database that has been leaked, regardless of what your password is they still have your ID to send these requests out.


I just ignore these notifications, but I’d be curious to know if anyone is still getting them after changing their Apple ID/email.

Jul 13, 2022 1:32 AM in response to ahlrenzarqueza

I started getting this tonight (July 12) and even called apple support. It won't show where the person is trying to access my account from, it just automatically pops up with a change your password message. I've changed it, but I've gotten around 5 more attempts well into the night/early morning here. It's unnerving and though I'm glad I'm not the only one having this problem, I'd like to know more about how this has just started happening in the past 24 hours to people. I'm sure there have to be more.

Jul 16, 2022 10:13 AM in response to ahlrenzarqueza

Same thing happening here since yesterday. The only thing I did was install a new AppleTV with my Apple ID, then I started getting those notifications afterwards. They are coming into my MacBook Pro quite frequently now.


Sounds to me to be more of an Apple-related glitch than anything else - there are many of us getting the same.


More info: I use a non .icloud/.me/.Mac email account as the Apple ID (a gmail account). I'm posting this in case there is a commonality in the type of ID used (Apple vs Non-Apple or Gmail-related).


Jul 23, 2022 9:15 AM in response to marshallpa

So, I think you said something interesting @marshallpa -- "every time I log into my MacBook Pro." I'm getting this prompt every time I log into my Mini, but it is not showing up on my phone or my watch. This suggests to me that this is a MacOS bug, and not an actual phishing attempt to get credentials. Hopefully someone at Apple reviews these forums and they can implement a solution.


(unlike others, I do not get this continually -- only on logging in)

Jul 29, 2022 7:15 AM in response to ahlrenzarqueza

I'm getting it too. I couple days ago I woke up to find my mac was hard rebooted the night before (i knew because all my open apps were trying to restore open files, etc). And then the password reset requests started popping up. I'm not sure if an apple update was pushed or what. But if so it could be a bug in the update.


It's F**cking ridiculous (but not a big surprise) that no one from apple support is giving any help or recommendations. The issue is being reported everywhere, reddit, etc.


I'm on a Mac mini (M1, 2020)

Oct 12, 2022 11:43 AM in response to ahlrenzarqueza

I have never had my device stolen. However, since I have an email address that literally hundreds of people think is theirs (gauging from the email I mistakenly get) I often have my Apple ID account locked because some idiot tries to log in with my email address every so often. I don't use my Apple ID account often, so I take it in stride and dutifully do all the steps to unlock. However this time after I unlocked it, I get the notifications that the OP talks about. Sounds like an Apple account bug to me. It's like the logic bit that says, "oh no, account trouble, better prompt for a password reset" never gets turned off after an account lock and unlock sequence.

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Kept receiving "A password reset request was sent from a device at the location shown below'

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