Kept receiving "A password reset request was sent from a device at the location shown below'

My iPhone 13 got stolen, and as expected, the thieves are phishing for my Apple ID credentials. I have safeguarded my account (changed password, activated 2FA) and do not click links from weird SMS messages. But now, I am receiving reset password notifications in my MacBook Pro:

I clicked it but I am not proceeding to reset my password because I think that is what the thief is expecting me to do. From Reddit, they said this is a legitimate push notification when they are trying to reset password via iforgot.apple.com.

https://www.reddit.com/r/applehelp/comments/eh7enm/comment/fchfger/?utm_source=share&utm_medium=web2x&context=3

The only problem is why is it not showing a location? It would be nice if they have the location where the reset password is being requested. That way I can report it to the Police, and *hope* that my device will be returned.

MacBook Pro (2020 and later)

Posted on Jun 5, 2022 9:55 AM

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55 replies

judyrwas

Level 1

8 points

Sep 16, 2022 6:56 AM in response to ahlrenzarqueza

The same thing is happening to me - for the past month

Oct 11, 2022 4:05 AM in response to ahlrenzarqueza

I just started getting these as well. It's getting pretty annoying because even after changing my password, it only stops for a little while and then keeps popping up again. Is this a bug?

Oct 11, 2022 4:15 AM in response to ahlrenzarqueza

I just started getting these as well. It's getting pretty annoying because even after changing my password, it only stops for a little while and then keeps popping up again. Is this a bug?

Oct 11, 2022 2:44 PM in response to melissalouise93

It stopped for me a few days after I initially posted. I did not do anything other than reboot several times. I certainly did not change my Apple ID - thank goodness.

Oct 25, 2022 7:16 AM in response to ahlrenzarqueza

I have this same question. It's an annoying notification that I want to stop. How do you stop it Apple?

Nov 23, 2022 11:24 AM in response to Marnie_Elisabeth

Getting the same notice a couple times a day, I just ignore it but it is annoying

no money

Level 1

10 points

Dec 23, 2022 7:57 AM in response to OhLawdyMe

That's good to hear, mine just started two or three days ago, not sure why, no device was lost or stolen. Hopefully it will stop soon.

Oct 4, 2022 6:06 PM in response to ahlrenzarqueza

The same thing happened to me yesterday after changing my Apple ID password on my MacBook Pro and then changing it on my iPhone and iPads. Very annoying. It appears every time I wake my MacBook Pro from the login screen, but the show location just brings up System Preferences with iCloud highlighted.

RJDFP

Level 1

8 points

Jul 25, 2022 5:08 AM in response to ahlrenzarqueza

FWIW: I changed my Apple ID and email, and the reset messages stopped. YMMV, and it is a pain to change if you have multiple devices/HomePods/etc. You can lose photos/notes/Apple membership (music, tv, fitness) info if you’re not careful, even if it’s technically the same account. On your Mac you can lose desktop/download/profile info (I was able to find the old folder and copy them back). HomePods had to be completely reset. However, it did stop the notifications at sign in, which makes me think it could be a hacker group (still not sure why it only showed up on laptop).

Oct 11, 2022 12:50 PM in response to Tiredoftheannoyance

I have had this pop up appear ONLY on my Macbook Air... Nothing on my phone or other apple devices... When there is a reset request etc, it goes to EVERY device.

The notification took me to system updates in my preferences... I'm hoping when the big sur update is installed, this stops. I dunno whether it's phishing attempt or not cause it's not popped up on anything else, like usual, or even in my emails?

Did it eventually stop?

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Kept receiving "A password reset request was sent from a device at the location shown below'