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Kept receiving "A password reset request was sent from a device at the location shown below'

My iPhone 13 got stolen, and as expected, the thieves are phishing for my Apple ID credentials. I have safeguarded my account (changed password, activated 2FA) and do not click links from weird SMS messages. But now, I am receiving reset password notifications in my MacBook Pro:

I clicked it but I am not proceeding to reset my password because I think that is what the thief is expecting me to do. From Reddit, they said this is a legitimate push notification when they are trying to reset password via iforgot.apple.com.

https://www.reddit.com/r/applehelp/comments/eh7enm/comment/fchfger/?utm_source=share&utm_medium=web2x&context=3


The only problem is why is it not showing a location? It would be nice if they have the location where the reset password is being requested. That way I can report it to the Police, and *hope* that my device will be returned.

MacBook Pro (2020 and later)

Posted on Jun 5, 2022 9:55 AM

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Posted on Jul 12, 2022 6:31 AM

Add me to the list that keeps getting this notification. Been going on for a week now and I have changed my password. The notice comes back within a few minutes of removing the previous notification. HELP please.

55 replies

Jul 24, 2022 10:38 PM in response to ahlrenzarqueza

I am getting the same message on my new studio Mac. I have several apple machines including a watch and iPad and none have been stolen. This message only appears on my studio Mac and it says some one from this location sent a password rear request. This is happening multiple times a day. It’s frustrating and concerning

Jul 25, 2022 5:08 AM in response to ahlrenzarqueza

FWIW: I changed my Apple ID and email, and the reset messages stopped. YMMV, and it is a pain to change if you have multiple devices/HomePods/etc. You can lose photos/notes/Apple membership (music, tv, fitness) info if you’re not careful, even if it’s technically the same account. On your Mac you can lose desktop/download/profile info (I was able to find the old folder and copy them back). HomePods had to be completely reset. However, it did stop the notifications at sign in, which makes me think it could be a hacker group (still not sure why it only showed up on laptop).

Jul 29, 2022 7:15 AM in response to ahlrenzarqueza

I'm getting it too. I couple days ago I woke up to find my mac was hard rebooted the night before (i knew because all my open apps were trying to restore open files, etc). And then the password reset requests started popping up. I'm not sure if an apple update was pushed or what. But if so it could be a bug in the update.


It's F**cking ridiculous (but not a big surprise) that no one from apple support is giving any help or recommendations. The issue is being reported everywhere, reddit, etc.


I'm on a Mac mini (M1, 2020)

Oct 2, 2022 10:02 AM in response to judyrwas

I have an iPhone 12 and frequently get texts advising me on how to reset my apple password. None of my devices are lost or stolen. I reset my password once but continue to occasionally get the request to reset. There is no location attached to my notifications.

I have assumed that someone is trying to get into my Apple ID but because I have two factor authorization I get the request to my phone number and they don’t. No unauthorized charges have shown up so whoever is trying to access my account seems to be failing. I now delete the reset requests and ignore them otherwise I would be changing my password 5 times a day!

So I don’t think it’s a Mac issue I think it’s a security breach issue

Oct 11, 2022 12:50 PM in response to Tiredoftheannoyance

I have had this pop up appear ONLY on my Macbook Air... Nothing on my phone or other apple devices... When there is a reset request etc, it goes to EVERY device.


The notification took me to system updates in my preferences... I'm hoping when the big sur update is installed, this stops. I dunno whether it's phishing attempt or not cause it's not popped up on anything else, like usual, or even in my emails?


Did it eventually stop?

Oct 12, 2022 11:43 AM in response to ahlrenzarqueza

I have never had my device stolen. However, since I have an email address that literally hundreds of people think is theirs (gauging from the email I mistakenly get) I often have my Apple ID account locked because some idiot tries to log in with my email address every so often. I don't use my Apple ID account often, so I take it in stride and dutifully do all the steps to unlock. However this time after I unlocked it, I get the notifications that the OP talks about. Sounds like an Apple account bug to me. It's like the logic bit that says, "oh no, account trouble, better prompt for a password reset" never gets turned off after an account lock and unlock sequence.

Jan 1, 2023 5:31 AM in response to ahlrenzarqueza

I keep getting the same message - I have an iPhone and two Macbooks. I recently lost my Airpods, and after not finding them within a week, I put them in "lost mode". The messages started when I found the Airpods, and took them out of lost mode. The first time I received it, I changed my password. Now it's just annoying because it happens almost everyday!!

Jan 20, 2023 7:50 PM in response to ahlrenzarqueza

I guess add me to the list of people having this issue. To boot, when I try to do 2fa, I get a popup asking if I'm OK with a device at some location logging in, and the location is not where I am. I tried it twice and it's definitely caused by me trying to authenticate, but hte location is incorrect. Then I found another apple support page saying that the location can be your network location not physical so if it's you, go ahead and hit allow? The location it's showing is 500 miles away. This is an absolute mess.

Kept receiving "A password reset request was sent from a device at the location shown below'

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