New setup on refurbished iPhone 11 Pro Max keeps looping out to the hello screen. I can’t get it to transfer anything

keridwen97 Said:

"I can’t get the new phone to a pint where it installs anything…let alone an update. It’s stuck in a quick start loop. The steps it goes through: English, United States, hold old phone over new phone for animation (or setup manually, which I’ve tried), iPhone to iPhone transfer, then back to the hello screen all over again."

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Troubleshooting a New iPhone:

Perhaps this is a Faulty Device?



Get this Serviced:

Sounds like all the basics were tried here. So, you may want to take this in for service. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device)

To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
2. Scroll down to the Bottom of the page
3. Click the Get hardware help button
4. Proceed from there as necessary.

What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

keridwen97 Said:

"New setup on refurbished iPhone 11 Pro Max keeps looping out to the hello screen. I can’t get it to transfer anything"

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Being Stuck in a Boot Loop:

Your iPhone is stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.

So, use to my User Tip: How to Fix an iPhone in a Boot Loop - User Tip