You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

zzz288 Author

Level 1

4 points

I just replaced my iphone but it keeps on turnign black with a little loading screen

I replaced my iPhone with a new one yesterday (7/19/2022) at Apple University District. However, despite the new phone it continues to turn black with a white/grey loading sign. So, this means that when I try to type in my numerical password, it immediately turn black with the loading signal and then goes back to the lock screen.... I just got this phone so I'm thinking it could be having trouble downloading the backup information from the previous phone, but am unsure. Can I have help?

iPhone 11 Pro Max

Posted on Jul 20, 2022 6:09 PM