I updated recently to Monterey and shortly after the update my email stopped working.
I get the following message - unable to verify account name or password. I tried entering the password for the email account but nothing changed. The account is a Microsoft office 365 account which I can still access via a browser.
MacBook Pro 16″, macOS 12.5
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Try using an app specific password. See the earlier discussion on the subject.
App specific password solves MS Outlook m… - Apple Community
jaydog_1973 wrote:
Could it be a Microsoft issue?
Isn't everything an MS issue? 😉 That's an MS Outlook account, right? There has been some other reports of problems with Outlook. Do a search in these forums for "Outlook" and see what you find. I didn't pay any attention to what was said.
Try removing and recreating the mail account from scratch. Apparently from the postings here, it's not that unusual for this to happen with a change in OS.
I tried that, along with all of the other recommendations like enter the account password, enter the account password in Key Chain, shut down and restart.
Did the reboot in safe mode, the issue is still present. Could it be a Microsoft issue?
unable to verify account name or password
