Issue with entering a new contact in Contacts with iOS Big Sur

Question

Issue with entering a new contact in Contacts with iOS Big Sur

I don’t seem to be able to reply to questions raised following my post on this topic last week.

My point is, that Apple appears to have known about an issue related to an inability for users to add a new Contact - enter the first name, but when the user tries to enter the next field, the page closes down. This was first raised on this discussion site over a year ago and it still hasn’t been resolved.

There is a work around, but that doesn’t absolve Apple of the responsibility to fix the problem.

MacBook Air 13″, macOS 10.14

Posted on Aug 21, 2022 4:32 AM

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Answer 1

PRP_53

Level 10

91,819 points

Aug 24, 2022 1:31 AM in response to beth and bill

Yes and thank you again.

More importantly, your computer issue was fixed as did your question assist another user @DeeJay Y who had a similar issue resolve their computer issue.

Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may arise

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Answer 2

PRP_53

Level 10

91,819 points

Aug 22, 2022 1:44 AM in response to beth and bill

Does a Google Account appear and is listed in System Preferences >> Internet Account and below iCloud ?

If yes, open Contacts >> Preferences >> Accounts and again is Google Listed ?

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Answer 3

PRP_53

Level 10

91,819 points

Aug 21, 2022 6:42 AM in response to beth and bill

beth and bill wrote:

Thank you. I will try the direct approach, but if they haven't fixed the issue after a year, one has to wonder!

Welcome

Q - " but if they haven't fixed the issue after a year, one has to wonder! "

A - Whom is the they ?

A - Is the Contacts application associated to iCloud ?

A - Is the Contacts application associated to Google ?

A - Have been using Contacts associated to iCloud since about OS X Sierra version 10.12 and every newer version of macOS up to and including Monterey macOS 12 and have never had issues

A - If associated with Google as the source. That changes things dramatically

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Answer 4

Aug 21, 2022 4:07 PM in response to PRP_53

Thanks for getting back to me. some responses:

They - Apple - because I have assumed that "Contacts". is an Apple app - they supply it in the suite.

iCloud - Yes

Google - I wouldn't have thought so, but if I search the app for "All Google" it returns 13 contacts. If I search "All iCloud" those same contacts also appear in the list. They are contacts I have imported, I think. Most of the 13 have been on my system long before this issue appeared, so I wonder what has changed.

Associated with iCloud - I too have been using it at least as long as you.

"Changes things dramatically" - can you expand on that? Is there anything I can do in that regard?

I don't have such a problem with contacts on my iPhone, or iPad.

Once again, thank you for your responses.

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Answer 5

Aug 23, 2022 3:59 AM in response to PRP_53

Thanks PP, that seems to have done the trick.

Is there any downside to switching off the Google Sync?

I appreciate your staying with me on this one - it can be disappointing/frustrating not being able to resolve a nagging problem.

Regards,

Bill

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Answer 6

PRP_53

Level 10

91,819 points

Aug 23, 2022 5:00 AM in response to beth and bill

Welcome 🇨🇦

The Technical issues presented when Mixing Services outside of Apples Control can be challenging but with enough details can be surmounted .

So, the issue appears to be solved and that is good news.

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Answer 7

Aug 23, 2022 3:19 PM in response to PRP_53

Managed to mark it as "Solved", but for some reason can't apply any other of the boxes to reach "Best Answer"

Hope "Solved" does the trick for you - it looks as if it would get you 10 pts and I hope so, because of your persistence with this amateur and your easy to follow instructions.!

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Answer 8

PRP_53

Level 10

91,819 points

Aug 23, 2022 2:29 AM in response to beth and bill

Then suggestion, change the Sync in the Contacts Application to iCloud and Not Google.

The restart the computer for good measure and Test Adding a now Contact

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Answer 9

PRP_53

Level 10

91,819 points

Aug 21, 2022 4:45 AM in response to beth and bill

Issue with entering a new contact in Contacts with iOS Big Sur

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