Anyone else experiencing the same problem trying to import photos to MacOS Mojave (10.14.16) form iOS 16? On plugging in my iPhone, I was asked to update iTunes (done) and restarted iTunes, but I get an error message "The operation couldn't be completed. (com.apple.ImageCaptureCore error -9956.)" and no images can be imported.
This will be problematic if I can't offload photos into my Mac!
manfred258 wrote:
Talked to someone at Apple:
Confirmed it’s a known problem and it’s been fixed in 16.1. The fix has been confirmed by developers in the 16.1 seed builds.
Do you have a source for this or just your own claim?
That is not a photos/iOS 16.1 issue. Besides, connecting an iPhone to a Mac has never displayed it on the Finder sidebar.
Sorry to hear Judy, not having those issues over here.
Air Drop works with jpg, heif/heiv and dng files , you can open them and in photo app. Raw dng images photo app cannot process.
Adobe photoshop no problem with raw dng files. photo app need help :) I just upgraded the bluetooth card on mac pro 5.1
so am able to do airdrop. but really this needs to be addressed. There should be a way to copy photo's - movies to mac that doesn't have air drop, without having to use a windows computer. Only makes sense
Hi,
I'm on OSX Mojave with an iphone on iOS 16.0.2 and on my Mac Pro and Macbook Pro (OSX Mojave), both have the same import photo error using the Photo app.
On both Macs, I had my iphone add them as a trusted device. My iphone is synced to my Mac Pro too just for a "just in case" thing.
In the end, I had to run Windows 10 and drag all my videos/photos out and into Windows 10. Then from there, I had to transfer them to my Mac.
What a joke. The all mighty iphone. Haha.
Update
I also went to SYSTEM PREFERENCES > SECURITY & PRIVACY > FULL DISK ACCESS
and added Image Capture and the Photos app, giving them full access.
Also went to my Pictures folder and custom location folder for Image Capture to confirm my user account, along with the Admin, and Everyone, all have READ/WRITE privileges.
I am missing my Android now. That was so simple with zero restrictions and everything worked. It was a $150 ZTE Blade phone btw. I guess apple needs to hire some real programmers.
Is there a reason why you can't go back to your Android phone?
But this aside, Apple clearly dropped the ball with a now defunct for 3 years Mac operating system, yet which many users (i.e. us) still have in play.
At least the programmers (and quality assurance bods, more importantly) acknowledge the problem and will (allegedly) have a fix in a week or two. Can't ask much more than that, given the adoption rate of iOS 16.
I hope they include all the Mac OS operating systems in there fix up which used to work before!!! 😏
Not everybody is in the position to buy a new mac just because of a software update on an iPhone 1 year old. Ludicrous!!!
That's 20+ years of operating systems (!), though technically, if we are being pedantic, the 'Mac OS' moniker arrived in 2016 with Sierra (10.12). Mojave had its 6th birthday last week.
The big change, though, was between v10.14 (Mojave) and v10.15 (Catalina), when iTunes was no longer used for backups and synchronisation. This seems to be why photo imports are failing.
It is only slightly surprising that Mojave was not road-tested in the development of the latest iOS, since most developers and programmers have their sights set on Ventura (MacOS 13) due to be released later this year.
Hmm.. I'm pretty sure OSX Mojave came out in 2018 and the life cycle for OS's are 5 years, as I still get OS updates on Mojave.
When my iphone was on iOS 15, it could transfer photos. Just find it amusing how at least for me, the iphone worked better in Windows 10, even though this is a Mac product.
Maybe you are getting requests to upgrade to Catalina or above. But Mojave hasn’t had updates in a very long time. The only last minor update for 10.14.6 happened in July 2021 (14 months ago) and it was a minor security fix. The first version of 10.14.6 was launched in July ‘19.
We are all barking up the wrong tree. The issue isn’t with iOS 16 necessarily, in that you may recall that when first connecting an iOS 16 device to your Mac, a file was required to update iTunes. I suspect that a file is equally required to reset permissions or otherwise tweak Photos.
My log files show some complex interaction with elements of the Photos app, and which appear to fail due to either authentication or permissions.
We won’t find a solution here: but everyone with the same issue that I’m experiencing should send a big report to Apple to encourage a resolution. Stepping back to iOS 15.7 won’t be a useful or practical solution for many as time goes on, and merely delays a forced fix by Apple.
The more bug reports, the more someone will actually pay attention!
Would it help to update on OS Catalina? This issue popped up from time to time during the years. The pictures app seems to be too old for managing HEIC and HEIV images, maybe when the archive exists over years.
Exact same problem here.
ios 16 photo import to Mojave
