Anyone else experiencing the same problem trying to import photos to MacOS Mojave (10.14.16) form iOS 16? On plugging in my iPhone, I was asked to update iTunes (done) and restarted iTunes, but I get an error message "The operation couldn't be completed. (com.apple.ImageCaptureCore error -9956.)" and no images can be imported.
This will be problematic if I can't offload photos into my Mac!
manfred258 wrote:
Talked to someone at Apple:
Confirmed it’s a known problem and it’s been fixed in 16.1. The fix has been confirmed by developers in the 16.1 seed builds.
Do you have a source for this or just your own claim?
manfred258 wrote:
Talked to someone at Apple:
Confirmed it’s a known problem and it’s been fixed in 16.1. The fix has been confirmed by developers in the 16.1 seed builds.
Do you have a source for this or just your own claim?
I agree, AirDrop is not an ideal alternative. I think the best solution for now, is to restore a the most recent iOS15 backup thru iTunes (if you made one from before upgrading to iOS16). 2nd best is to transfer photos using a mac with a newer OS, then copy and drag & drop them into Mojave's Photos or iPhoto.
If you have a recent iOS15 full backup made with iTunes, then reverting to iOS15.x is pretty quick and easy to downgrade. iOS 15.7 is good and feels snappier.
Downgrading iOS15.7 using the IPSW takes a long time and you will be required to configure and sync all data, email config, app data as it will not be able to restore backup data made with iOS16 onto iOS15.
iTunes still syncs to an iPhone with iOS16, but fails transferring from the iPhone with iOS16 to Mojave using iPhoto, Photos or Image capture.
Looks like AirDrop is the only reliable solution for now.
When connecting an iPhone, iTunes shows “Assertion failure: err == (-43)” in the Console. But that may not be entirely the issue, since only iTunes was updated when detecting an iOS 16 device: not sure if the problem is with the updater not updating iTunes AND Photos or just iTunes alone.
On plugging in the phone with a new image, and asking for Photos to import new items, Console shows “[00002967] Request Download: IMG_7916.JPG”, but shortly afterwards, the process PTPCamera declares, in a nutshell, that MD5 failed, and that the host layer will retry later if possible. It then goes on to declare that it received an invalid transaction size, and then aborts the process.
Looks to me as though the Photos application is at fault, as per the information that the Console log is churning out. The library item “RKImageCaptureManager” in PhotoApp is not able to import the items.
Work to be done by Apple here, methinks. Anyone filed a bug report yet?
iOS 16.1 has fixed this issue. Can confirm a successful download of HEIC images and videos via Image Capture. It now works without problems in Mojave.
I had the identical problem. Just updated to iOS 16.1 and Mojave (10.14.6) on my Mac imported the photos without a problem. Glad the update addressed this issue.
IOS 16 photos works fine with Big Sur. I have a Macbook Pro 2015 that works with ios 16
I have a MacPro 2012 - 12 Core - 128gb ram /w/mojave that runs fine but photo won't won't import.
As I do photo editing on the MacPro i had to downgrade to ios 15.7 to import photo's.
I think apple will have to address this issue as lot's of folks have old macs that work fine and have
new phone. Only makes sense from a marketing point of view
Same issue as described, '15 MBP with Mojave, and iPhone 12 Max, iOS 16.
Phone is my camera; gotta get my fotos on my laptop. I devised a quick work-around:
I have a "Live" Ubuntu on an external drive. Booted that, used the Linux "Files" to move the fotos from the phone file system to an ExFAT partition on the external drive, rebooted into MacOS, mounted the external ExFAT partition and imported the files as usual.
Worked like a charm, and all of the files open just fine; JPG, HEIC, RAR (Halide), and PRORAR.
Takes longer to tell the tale than to actually do it.
But I'll keep my fingers crossed for a fix via iOS upgrade.
I instigated this thread, and used the ‘answer’ function in the thread because the respondent was correct. The 16.1 beta does actually resolve the issue. Unlike Elon Musk’s hyperbole and claims, it’s no rumour…
An option for anyone using an older mac is to put the photos and videos in Files app then zip them, then air drop the zip files to your mac. That way they won't be forcefully converted.
Talked to someone at Apple:
Confirmed it’s a known problem and it’s been fixed in 16.1. The fix has been confirmed by developers in the 16.1 seed builds.
Great job Apple.
My iphone still doesn't appear in the Finder window even with the CDs, DVDs, IPOD turned on; however, I can import my photos/videos using Image Capture.
iPhone is trusted, even rebooted Mac in case iTunes didn’t ‘stick’ with its update. Annoying that it fails every time, but I can resort to Image Capture or AirDrop which works (painful as it is).
Hopefully iOS 16.x will fix this oversight.
I have a similar issue. However, I use a desktop running OS 10.13.6 and rock solid iMac that does everything else I need it to do. So it's pretty imperative that I get things back up and running asap.
Somebody suggested downloading from iCloud. Great, except I need my files as shot in RAW, so jpegs are useless to me.
Here's my workaround, clumsy as it may be, but it works.
Airdrop my files from my iPhone 14 Pro to my iPad Pro, hook the iPad up to my iMac and use image capture from there to download and manage my files.
Thanks for the update. But, unfortunately ibugOS16.0.2 didn't resolve the issue either. Hopefully Apple will fix it with 16.1, but I start to get the feeling they won't, just as they didn't back in the Snow Leopard days. (ah I miss SL, it was the best and no cloud crap either).
Oh well at least we have two options for now, either downgrade while you can to iOS15.7 or use AirDrop to transfer photos onto Mojave.
Another solution is to use a Mac with BigSur, Montery to download the photos into a shared folder or network storage using ImageCapture. This worked for me with my M1 MBP from work. Still not ideal as I like to keep work separate, but it beats having to select and AirDrop photos before dragging them out of the Downloads folder to import into Photos.
ios 16 photo import to Mojave
