Level 1

24 points

Turn off Report Junk in iMessage on iPhone

I'm sorry if this question has been asked before. I can't locate it, if it has.

After updating to IOS16, I get a Report Junk message when trying to delete a message that is not in my contact list. The messages that I am receiving that Apple considers spam are notifications from my bank, my credit cards, my doctor, my orders. I'd prefer not to take the extra step to deny reporting the assumed junk to Apple or ATT. I can't add these message id's to my contacts because they are not the same all the time. I don't want them filtered to a spam folder and not be notified because it is important that I see them immediately. Anything I can do or I'm just stuck with taking an unnecessary extra step. Thanks for any responses.

[Re-Titled by Moderator]

Posted on Sep 15, 2022 6:03 AM

Top-ranking reply

cburg59 Author

Level 1

24 points

Posted on Sep 15, 2022 7:25 PM

I'm not sure how to unmark as junk once it has been marked as such other than to wait until it comes again (because I'm sure they don't stop right away) and add it to your contacts.

So in answer to my own question: As I was messing around, I realized that those notification texts that come in as, for example, 222-22 can be saved to contacts. I thought that they come in with random numbers, but I see that the ones I am getting are specific to that particular organization, like 222-22 will always come from CVS Pharmacy. All I need do is open the text, go to the top and tap the right arrow near the number, tap info on the next screen, then choose Add Contact (or New Contact), name it CVS and save. I happen to already have CVS in my Contacts, so I only had to add/merge their text number to that contact. I now bypass the extra step that asks me to Report Junk. However, I am now creating more Contacts that are probably unnecessary, but until I can find another way to fix it ... this works for me. I hope I was clear. It's late. I'm tired. Good luck.

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135 replies

Oct 2, 2022 8:22 AM in response to jlbachs

"Stop fixing things that aren't broken." Amen! On another unrelated matter, why the heck can't I turn off that gimmiky Live Photo? Have to turn it off ever time I take a pic! SO annoying? Same goes for HDR. Sometimes want it, usually don't, yet can't disable it.

Oct 2, 2022 8:35 AM in response to Goodwood_60

Goodwood_60 wrote:

"Stop fixing things that aren't broken." Amen! On another unrelated matter, why the heck can't I turn off that gimmiky Live Photo? Have to turn it off ever time I take a pic! SO annoying? Same goes for HDR. Sometimes want it, usually don't, yet can't disable it.

Well, apparently thousands, or possibly even millions of users complained to Apple that Messages was broken because there was no way to report a message as junk (I was one who complained). So Apple fixed that feature that all of those users thought was broken. Just because you didn’t think it was broken that doesn’t mean that the whole iPhone world agrees with you.

Live photo: Go to Settings/Camera/Preserve Settings and turn on the switch for Live Photo. Then the next time you turn off Live Photo it will stay off.

Oct 2, 2022 9:01 AM in response to Lawrence Finch

And when I turn it off (with the support of Preserve Settings for Live Photo - It needs to be turned on) and then when I take a photo and make sure I have turned off Live Photo on the camera before taking a photo, Live Photos never turn back on.

Oct 4, 2022 4:05 PM in response to cburg59

Apple needs to turn off this junk or report junk feature. It is soooo annoying and I accidentally reported some texts from contractors working at my home that were not junk and now they can’t text. I realize I should not have done that but can Apple remove totally this feature. Does nothing in the long run but causes problems

Oct 4, 2022 4:39 PM in response to csapple21

csapple21 wrote:

Apple needs to turn off this junk or report junk feature. It is soooo annoying and I accidentally reported some texts from contractors working at my home that were not junk and now they can’t text. I realize I should not have done that but can Apple remove totally this feature. Does nothing in the long run but causes problems

And another poster who responded to the original post without reading the thread. Had you bothered to read the thread, you'd know you are only speaking with other users on a user to user only forum, none of whom work for Apple, nor have any ability to effect the change you want. There is a feedback link posted multiple times throughout this thread you can use if you want someone at Apple to actually read your thoughts. But then since you didn't take your time to read the thread, you likely don't know this, so I'll take my time and provide it for you here --> Product Feedback - Apple

Carol B.

Level 6

17,855 points

Oct 4, 2022 4:56 PM in response to Joey Luder

This forum is here so that users can help other users get answers to technical questions. Please - if you have a complaint or suggestion, contact Apple Feedback. We cannot change anything here. You are complaining to the wrong people. Apple does not read these forums.

And personally, many, many of us like this new feature. It saves keystrokes once you get used to tapping the correct answer.

Oct 4, 2022 5:43 PM in response to Carol B.

I’m not asking anyone here to change anything nor am I complaining. I’m participating in discussion since that’s what the site is for. If you read all posts you’d see I already said I sent feedback to apple regarding this feature. I know exactly who to contact. I used to work for the company.

Oct 6, 2022 7:21 AM in response to RigorPatrick

RigorPatrick wrote:

Apple please turn off this option. It is very annoying.

Please read the thread you posted to. Apple isn't here. Only users are here on a user to user only forum. A feedback link has been provided multiple time in this thread if you want Apple to hear you.

Oct 7, 2022 7:22 AM in response to Community User

DaTechNinja wrote:

It's the worst feature. When you get two-factor messages all day and don't want to keep them in your messages, you get an extra question now before continuing. There should definitely be an "opt-in/opt-out" for this feature.

Or you can add the short code that your 2FA messages are sent from to your contacts.

Oct 12, 2022 7:20 AM in response to N351182

I couldn't agree more. It's so annoying! Apple, this should be an optional feature that defaults to being turned off. Everyone I know is frustrated by it. Please give us the option to disable it ASAP!!!

Oct 12, 2022 7:37 AM in response to honorafrombrooklyn

honorafrombrooklyn wrote:

I couldn't agree more. It's so annoying! Apple, this should be an optional feature that defaults to being turned off. Everyone I know is frustrated by it. Please give us the option to disable it ASAP!!!

Apple isn't here on this user to user only forum, so your comment to them will not be read by anyone at Apple. Use the feedback link which has been posted multiple times in this thread.

Oct 14, 2022 12:57 PM in response to cburg59

100% agree this should not be the default each time I delete a message. So many "authentication" texts with codes that are constant and having to do this extra step each time is a time suck, not an improvement in my opinion.

Oct 16, 2022 8:46 AM in response to Steven4122

Steven4122 wrote:

Yeah this is one of the dumbest ideas someone could have had at apple. The dumb **** who implemented this shouldn’t get a say in future developments

No, this is a fantastic new feature that has been requested by many thousands of users over many years, both in this user-to-user forum and directly to Apple→Product Feedback - Apple. Apple finally heard the demand and implemented it. The implementation is not as well done as it could be, but I’m sure that will improve with future releases.

Oct 17, 2022 9:21 AM in response to cburg59

I have the same issue that I cannot delete a message without the report as junk coming up and I do not want this feature turned on. They should have a way to report as junk without having it come up automatically every time you delete a message. I use a lot of sensitive programs that require text authentication, and this feature is driving me insane coming up every time I delete a message. I have accidentally marked as junk codes for logging in and hope it doesn't cause me issues signing in later on. They need to make this feature something you can turn off if you do not want it.

Ken1222

Level 1

12 points

Oct 21, 2022 7:14 AM in response to cburg59

I just reported the issue on the Apple Feedback link. After describing the problem and providing my information there is a mandatory drop down to select what OS you’re using.

Unfortunately the most current selection is 15.7…hopefully all the complaints don’t get routed to the iOS 15 bin.

[Edited by Moderator]

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Turn off Report Junk in iMessage on iPhone