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iPhone 14 pro max zooming glitch

I recently purchased my iPhone 14 pro max and when I tested out the new camera I noticed when zooming from 0.5 to 1x you see the camera lenses switch, which makes a jump on the video. It is very glitchy and not how this phone should be working, I contacted apple support and they said something is wrong with the phone, but I needed to go to the Apple Store to get it checked out, so I went to the store and the employee said there is something wrong, he even tested his camera (iPhone 14 pro max also) and it was smooth as butter. He replaced my phone and I finally get home to set it up and I am experiencing the same issue! I hard reset the phone, factory reset it, and made sure I am updated to the latest iOS 16.2. any other new iPhone users experiencing this?

iPhone 14 Pro Max

Posted on Sep 23, 2022 7:27 PM

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Question marked as Top-ranking reply

Posted on Dec 31, 2022 6:24 AM

I think I found the issue, there is a lock camera button in the camera settings that disables the switching between cameras when recording video. I enabled it and tried to zoom in and it did not glitch. Hopefully this is the solution.

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109 replies

Jan 13, 2023 6:55 PM in response to Bklynboy2001

I have the same issue with iPhone 14 pro Max. I went to the Apple Store, the Genius Bar tech support said it's normal and that's how iPhone 14 pro max works.

And the employee ran some diagnostics tests but no issues found. However, this is the most glitchy video zoom I've seen in any phone.

The video came out to be bumping when phone switches to different lens. Apple do something about it. This isn't a $2000 phone.

Jan 13, 2023 7:56 PM in response to Bay-techies

There's nothing to fix.


Zoom uses (IMHO horrible) digital zoom when between the native resolution of the individual lenses on the phone and then jumps between the lenses with some parallax shift.


There's nothing to fix because it it is normal.


Zoom on a multiple lens phone, whether from Apple or an Android, works the same way.


This is why photographers and videographers use dedicated zoom lenses to zoom.

Jan 14, 2023 3:25 PM in response to mega-watts

That's just it:


What you are calling a "glitch" is normal and is the way cameras work.


Apple cannot defy the laws of physics, redefine optics or otherwise violate the way cameras work.


Try this:


Close one eye and look at something. Now close the open eye and look with the other eye. See how the image shifts? That's parallax and is the exact same concept.


Do an Internet search and you will read the same complaints from users of the multi-lens Google and Samsung phones, among others.

Feb 4, 2023 10:59 AM in response to Bklynboy2001

Has anyone heard any updates on this? It is incredibly frustrating. I’m trying to use a Dolly Zoom effect while filming a video but it COMPLETELY ruins the shot when it jumps between lenses.


Apple used to really promote cinematography captured on iPhones, but this glitch makes it impossible to film if using zoom in either direction. 😤

Feb 4, 2023 1:01 PM in response to KRi214

You can do cinematography on iPhones but you don't use digital zoom and zoom between independent focal length lenses on a phone.


Cinematographic zoom uses actual zoom lenses, not a digital zoom that would jump between the available .5x, 1x and 3x optical zoom lenses located at different locations that result in parallax shift.


If you had three Arri Alexa with different focal length primes mounted to a base next to each other, would you expect to be able to seamlessly switch between them to create a faux zoom? Same with the iPhone 14 Pro Max.


This third-party article explains the camera system well (it covers the iPhone 13 Pro Max, but the iPhone 14 Pro Max uses the same lens system.)


iPhone Life: iPhone Camera Zoom Explained: Optical Zoom vs. Digital Zoom


Mar 4, 2023 8:02 PM in response to Bklynboy2001

Yes this has been happening to my 14 pro since I got it. I thought it was defective going from .5 to 1 the image shifts but now my 11 pro is doing the same thing. I believe it’s due to the updates because my 11 pro was not doing it when my 14 pro was out the box. I have not used my 14 pro because of this reason. If they can’t fix it I’m going to push for a refund. These updates are ruining the phone functions not fixing anything

Apr 13, 2023 5:43 PM in response to Bklynboy2001

Yes. Yes. Yes. I have the same issue as well. Anytime the zoom goes from 0.9 to 1.0 , 1.9 to 2.0, and 2.9 to 3 there is a very very noticeable: glitch/flicker/jar/disruption/tick

whatever you want to call it.


It disrupts the whole flow of the shot and ruins the shot entirely.


Unfortunately, I bought my phone right before I went on a five week holiday to Thailand and Laos (still here). So I can’t get a new phone and a new phone won’t come anywhere near to fixing Apple’s careless mistake. Gotta pump those “new” phones out as fast as possible so people spend more money on the best (not so best) shinny toys.


Apple needs to spend way more time on prerelease testing and less time littering the market with semi reliable phones. Apple phones cost a cosniderable amount of money (more than the first three cars I owned combined). There needs to be more accountability for steeling our time and ruining our vacations.


I’ll get nothing more than a replacement at max. This is like offering a replacement chocolate bar after getting food poising from the first bar. But as per the OP you might just get another dud. Kinda puts you off of Apple chocolate bars.


Unbelievable.



Apr 13, 2023 11:55 PM in response to LucasMagnus

That's because whenever you're not at precisely 1x, 2x or 3x you're using digital zoom, which is not recommended for high quality shots, and then when it reaches the even multiple it shifts to a completely different lens located at a different position on the phone.


Professional videographers would never do this for precisely that reason.


There's nothing wrong with the phone, you can't beat the laws of physics when it comes to optics.

iPhone 14 pro max zooming glitch

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