iPhone 14 pro max zooming glitch

ANSWER:

I’ve looked into this extensively.

I even went to the trouble of booking a repair through Apple care. After dropping off my phone for repair I was told by an Apple representative a hour later (after I got him) that is a known issue.

Apple’s software does not compensate for the skip, glitch, stutter, shuttering, etc. (whatever you want to call it) that happens when the zoom is transitioning from one camera lens to another. Which is obviously super frustrating (infuriating) when you’ve paid over $1,400 CAD for this phone. So I f you’ve planned on using this phone to film it defeats the purpose of even having the phone. Apple didn’t even think to give you the ability to lock the zoom onto one lens in order to avoid accidental skipping.

I haven’t looked into 3rd party apps that can fix this yet. So I’d love to hear if someone has found one.

Very disappointing Apple.

I also have this issue. Just got off the phone with support technician who had no idea. They told me to update to the newest OS and call back. Would be great if someone from apple could chime in here and confirm if this is a bug or a feature.

That’s where I got to as well. Just via a different route.

What I’d like to know now is if there are 3rd party apps that can clean this up. Smooth out the lens transitioning with a digital fix. That would be awesome.

At the very least it would be great to be able to lock the zoom so it stays in one lens.

Guys, there is simple solution for that.

Tap Settings->Camera->Record Video. Then swipe down to the bottom and turn on Lock Camera.

That's it! No more glitch, jump etc while zooming.

Iphone doesn't switch lenses while zooming with this option on.

I got Iphone 14 Pro.

hello,

I have an issue in my iPhone13 but not in ios camera it is in Instagram camera.

Whenever I drag zoom in with 1 finger I can’t zoom out with that holding finger really i am facing that problem from some weeks do anyone know how to fix it??

iIwas told by Apple Chat Support to update to 16.6.1 and it would fix the issue. Installed but to no avail, not fixed. Interestingly must be a software issue as when zooming in whilst 'photo' is selected the jump does not occur. Only if you select 'video' or are actually recording a video does it occur. For me it's as soon as camera switches to anything over 3x zoom.

After 2 trips to the Apple Store and being told Apple knows about the problem and will push a fix (I’m not holding my breath), this change in the settings seems to help. I’ll keep experimenting with it.

This problem is new - I never had the problem with previous video zooming. And, as others have mentioned here, when you spend $1400 on your iPhone you don’t exactly expect (or accept) these new issues. It’s a shame the folks at the Genius Bar didn’t suggest the settings change - what an unfortunate waste of my time.

Does anyone know if the 15 is better?

chaib48 wrote:

Hello

i had the same issue here, so please anyone have a solution or i have to change the phone

You will need to do whatever suits your use case, but I've played with the Samsung Galaxy S23 and Google Pixel 7 in stores since this thread came out and they both do the same.

I don't think any vendor with multiple physical lenses can solve this issue, there will always be a jump when parallax changes.

I just tested this on mine and swapping from 0.5x to any other lens has a jump, swapping from 1x to 3x has a jump and 2x to 3x has a jump, all the rest are smooth swaps. Not so fabulous!

I’m experiencing exactly the same. Did you get this sorted? If so how?

thanks!

Note that with auto macro off, you will be much more limited in how close you can be to an object to focus on it.

About the Camera features on your iPhone - Apple Support

Has anyone determined if this is a glitch? It’s pretty annoying to be recording a video and have such a big jump when zooming in/out. Has anyone taken it to the Apple Store?