iPhone 14 pro max black screen and dead

To answer your question, yes I did have the always on feature on.......

Full story:

So yesterday, this happened to me. The phone spontaneously went black. The battery was at about 48% when it died. I was having absolutely no luck getting any responsiveness out of my phone at all. However, my family has this app called "Life 360". On that application they could see that my phone was active and charging. But if you called it, it went straight to voicemail.

My phone was plugged in the entire time. I followed the "volume up, volume down, power" routine a few times with no luck. Then, I did the apple support chat. About 20 minutes into the chat, my phone spontaneously turned back on. It was then at 55% battery. I haven't had an issue since.

I was using the "always on" feature that is the default setting. I did do the software update as soon as my I got my phone. I have absolutely no idea what happened and neither did the tech on apple support.

volume up quick, volume down quick, then power button hold. This reset worked for me. I had this black screen issue happen twice already. I hope this a temporary problem.

Theone0916 Said:

"iPhone 14 pro max black screen and dead: As I woke up this morning, my newly purchased iPhone 14 Pro Max went black screen and dead. It took me about 20 minutes to force a restart. Anyone else had this problem before? Is this because of the 'always on' function?"

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Troubleshooting a Black iPhone Screen:

Try Swiping-Down from the top-right corner of your screen. See if that rids of this window. If not, I'd say the iPhone is stuck in a boot loop(because it was updating), or is simply frozen. So, if swiping down does not work, refer to the following... Try as Instructed here: How to Fix an iPhone in a Boot Loop - User Tip

No success?...

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

I had this happen yesterday. Phone was about 80% charged and not being used. Pick it up to discover the ‘black screen of death’.

Used ‘Find my iPhone’ to discover that it was still alive. Plugged the phone into my computer and no interaction.

eventually did a soft reset and it slowly came back to life.

Needless to say… NOT HAPPY JAN

After some searching on this, it appears this has been a ‘Feature’ of iPhones for a while now with this issue going back a few models now.

I need a reliable phone! I just updated to this phone and this black screen problem is just not good enough. Please Apple get this sorted!!!

I did a lot of things that were on the site. My screen was also dark. I ended up having to push the app button once in the down button once very fast and then push the side button and hold it down and that’s what worked.

I've just experienced this too on my 2 week old 14 Pro.

My phone always goes on charge overnight with no issues but this morning it was completely dead. It took about 15 minutes to reset it and get it started and when I checked battery charge status it appears it was all good until dead on 3am when charging stopped completely.

I have the Always On feature turned OFF and it's running 16.0.2.

I had the same. Strange is that the force restart didn’t work from the first time. Only after the third time it did. No evidence why this happened

The same exact thing, 45% battery and as I put it on charger the phone dies reaching 48%. Then for half an hour nothing, all black and dead. The restart worked (very rapid press of volume up, same very rapid press of volume down and 15-20 sec holding down the side button) and finally the logo appeared.

Mine was working till i left a security cam app on. When the phone went into sleep mode it wouldn’t wake up… the press up volume quickly then the down volume quickly then press and hold the side button till the apple logo appears did work. Its a 2.5 weeek old phone so i might bring it back to the Apple Store for a look see and maybe a replacement.

I have a iPhone 14 Pro and I had the exact same thing happen to me on 22 Fab 23 Morning. When I went to bed on the previous night, the battery was just below 50%. So left it on change, got up in the morning and no life on the phone (black screen). After pressing lots of buttons on the phone it restarted eventually and the battery was showing 78% charged. I never encountered such an issue before with any of my previous iPhones. There is something wrong. I hope apple will address this issue soon before its too late.

ios 16.3.1

Yes, I had always on as well.

Mine just died too. It was at least half charged, and it was just sitting there. The screen went black and it is nonresponsive.

This is the solution as rmh noted above

up volume and release

down volume and release

press and long hold power button until reboot

sucks