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iPhone 14 Pro Cellular Connection Issues

Is anyone else having major issues with their cellular service on the iPhone 14/14 Pro series? Ever since switching from my iPhone 13 Pro Max, I've had nothing but constant issues which include:

- Slow data (at times even when right next to a 5G UW tower)

- Frequent cellular service drops - noticing this happen especially when the phone switches on 5G, but even happens when my phone is on Wi-Fi calling (this is to the point where I cannot reliably use texting for SMS)

iPhone 14 Pro Max, iOS 16

Posted on Sep 26, 2022 7:16 AM

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98 replies

Jan 22, 2023 9:46 AM in response to drewfromsaint louis park

Yes. Frequently. In my case, I recently switched from Samsung S22 Ultra to the iPhone 14 Pro Max. My cellular provider is US Mobile. My plan communicates over Verizon networks. Never had a single problem in two years with my S22 or cell provider.


Example, if I'm driving for an hour so and using CarPlay, I noticed that when my connection changes from 5G to LTE a data connection loss occurs. Streaming Music from various streaming services, phone calls, text messages and navigation simply stops even though the iPhone's radio shows that data is connected with 5 bars. Siri responds with a type of connectivity issue response.


When the data connection changes from LTE back to 5G, data connection still fails. I've tried enabling and disabling airplane mode, enabling and disabling cell connection. I disconnect from CarPlay and try music, texts and calls but it still fails. Nothing helps other than rebooting the phone.


I've already tried resetting network settings, etc and all of the other canned responses from apple support and other sites. Its upsetting, 1200.00 for an unlocked iPhone. Plus cases and MagSafe chargers , cable extensions for home and vehicle. Almost 1500.00 worth of apple products in total.


My iPhone is running 16.2. I've read that this might be specific to Verizon but who knows. Personally, it feels like a firmware issue. Hopefully something that can be fixed in software. I only have one week to return everything so I hope a fix happens fast.

Jan 23, 2023 3:36 AM in response to Jaesim

I'm having the same issue with no cell service at home. Just learned that it's because the iphone 14 doesn't have the cdma technology anymore and my area doesn't have great service. I have US Cellular, but honestly I don't think that matters in my area. Anyway, I'm still in the 2 week window of being able to return the phone. I'm curious if you ended up keeping your iphone 14 or doing something else (e.g. downgrading to iphone 13 which still uses cdma - for now) to have service when not on wifi.

Trying to figure out what to do while I still have options for return. Anything you learned would be helpful. Thanks.

Feb 5, 2023 11:55 AM in response to drewfromsaint louis park

This has been happening to me since October when I got the iPhone 14 pro and upgraded my Verizon Plan to 5g.


best phone money can buy and most expensive plan Verizon has to offer. I had better service on my blackberry in 2008…


after many calls and trouble shooting with Verizon they are sending me a new phone because they think the phone is faulty (I got the phone through them via upgrade)


will update once I have set new phone up.

Feb 25, 2023 11:00 PM in response to drewfromsaint louis park

I have an iphone14 and m facing the same issues. my network is pretty strong on 5G and my other android phone has no issues with same network provider, but the 14 keeps losing data connection pretty much every now and then. its surely not the cellular service company. Have enabled 5G and the "Allow more data on 5G" option. Changed the date and time setting to "automatically"; this I got from some other groups. restarted the iphone14 multiple times...but all to no avail!!! frustrated with my new purchase.

Mar 5, 2023 9:10 PM in response to drewfromsaint louis park

This has also been happening to me since i purchased the iphone 14 pro max in October On Verizon.


I’ve tried troubleshooting multiple times and yet i still get no connectivity/connectivity is very slow - it’s faster for me to use Wi-Fi than my cellular service.


The issue has to be the phone because the other iPhone 14 on my plan works just fine. No connectivity issues - 5G service is fast with no issues


I’ve came across another thread on another site, but there seems to not be a solution for this.


Apr 21, 2023 7:37 AM in response to wang3t

FYI: My experience and steps taken to solve my problem: 


  1. Schedule a visit to Apple Store for HW and RF check. You might need to perform "erase install" your while at Apple Store, so be prepared to upgrade to the latest iOS version (e.g. 16.4.1) and perform backup to iCloud (or MacBook/PC).  
  2. If you still have same problem, Contact your carrier, e.g. Verizon, to get support.  

My case: I provided info (as that to Apple Store or Apple Support) and was asked for the IMEI and carrier bundle and was told to reboot the device and data profile will be pushed and re-inited. 


After getting carrier's support to re-inited my (e)SUM data profile, I don't run into the same problem and I could not DUP this problem at places where I experienced the problem before.  


HTH

Jul 1, 2023 4:00 PM in response to drewfromsaint louis park

I am having the same problem with my iPhone 14Pro . I had no issues with my

12 Pro for years. But I noticed connection issues with the 14Pro as soon as I activated it. I use Verizon for my service.


I contacted Apple support and they said my software is operating as intended. I have an appointment to check the hardware but have a feeling that won’t find any problems either as the phone is brand new.


I’m glad you made this post. I hope it is as easy as a firmware or iOS update because this is very frustrating.

Aug 21, 2023 3:55 PM in response to drewfromsaint louis park

Its been a few months with my iPhone 14 Pro. Still having these cellular connection drops. Its especially annoying while I'm driving, using CarPlay, listening to music and everything just stops. My phone lose signal, music stops, my phone loses its connection to the head unit along with GPS. In my case its every single day on my way to work, passing by cellular towers and construction sites. Always in the same locations. For example In Oregon on 217 South a few miles before the I-5 south exit. I can see the cell towers and surrounded by construction. Car play doesn't reconnect. I think I'm going back to Samsung. My previous S23 Ultra never had this issue in these locations. I used it Monday - Friday. Android has its own annoyances, nothing is perfect. But cellular data connection should be a companies top priority, its one of the most critical components of mobile phone functionality.

iPhone 14 Pro Cellular Connection Issues

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