iPhone 14 Pro Cellular Connection Issues

Is anyone else having major issues with their cellular service on the iPhone 14/14 Pro series? Ever since switching from my iPhone 13 Pro Max, I've had nothing but constant issues which include:

- Slow data (at times even when right next to a 5G UW tower)

- Frequent cellular service drops - noticing this happen especially when the phone switches on 5G, but even happens when my phone is on Wi-Fi calling (this is to the point where I cannot reliably use texting for SMS)

iPhone 14 Pro Max, iOS 16

Posted on Sep 26, 2022 7:16 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2022 5:52 AM

Follow up:

I want to detail the solution that Verizon provided in hopes that it helps others.


I explained to the customer service rep. how I had already did all of the basics and informed them that it happens in multiple locations, etc.

Reboot phone, toggle air plane, Wi-Fi and reset the iPhone (without erasing the data) to no effect. They transferred me to a regular technician and that is how it was resolved.


Since I called Verizon on a different phone, we were able to resolve the problem faster.


The technician stated that my 14 Pro Max wasn’t provisioned properly on the Verizon service and that it was a problem on their end. Something to do with an older plan that I’m on.


He reset something on his end and I had to turn off my phone until he told me to turn it back on.

When I turned the phone on, I now had 5Guw (ultra wide-band).


The problems were gone.

hope this helps.



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107 replies

Oct 27, 2022 8:40 AM in response to Basspro22

There is no “simmless” technology. Just instead of physical SIMs like your iPhone 7 Plus newer phones have electronic SIMs. The only “simless” phones were early Verizon phones that used CDMA technology and the first AMPs network phones (c. 1985) that used TDMA technology.


Your 7 Plus should be upgraded to iOS 15.7 and you should verify that you have the latest carrier settings update→Update your carrier settings on your iPhone or iPad - Apple Support.


And note that T-Mobile now only supports LTE for data and VoLTE for voice on your iPhone 7.


BTW, carriers aren’t always up to date on network status. Here’s a link to a crowd-sourced site that has more current information→Down Detector - Crowdsourced Outage Check

Jan 7, 2023 10:26 AM in response to drewfromsaint louis park

I just got the iPhone 14 Pro Max and I used to have the iPhone 11 Pro Max. Ever since I switched phones, i’m having issues with my cellular data. My data is turned on but it would stop working randomly several times throughout the day and would not work until I restart my phone. I would restart my phone at least 10 times a day to make my data work again. Could you imagine having to restart your phone that many times a day?! This is super annoying…as this is a new phone. I even got a new esim but that did not solve the issue. I’ve never had these issues on my iPhone 11 pro max. Not sure if this is an IOS issue or manufacture issue. Please assist.

Dec 26, 2023 9:05 AM in response to drewfromsaint louis park

I have been experiencing a major issue with my iPhone 14 service for several months now. While driving, it randomly loses service. I have tried various solutions, so please read carefully before suggesting something I have already attempted:


1. Resetting network settings

2. Restarting the phone

3. Switching from Visible to Mint (initially thinking the problem was with the carrier)

4. Turning off auto-switching to 5G

5. Enabling only LTE

6. Reinstalling the eSIM

7. Updating the phone repeatedly

8. Contacting Apple support, only to be told that everything seems to be fine


After each attempt, I couldn't fully test it unless I was driving, and unfortunately, the issue persisted. It has become incredibly frustrating, but I would like to avoid going to an Apple store if possible. I have noticed many people on Google complaining about the same problem. Has anyone been able to find a solution? Why hasn't Apple addressed this issue yet?


I am starting to regret upgrading my phone last year. Are there any suggestions or personalized solutions that have worked for others?


I will sue Apple if anything happens because of that issue while I'm on the road!

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iPhone 14 Pro Cellular Connection Issues

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