Level 1

30 points

Airpods Pro 2 not showing up in findmy

Hi,

I haven't been able to have my airpods pro 2 show up in findmy, both on my iphone and ipad.

I have reset the device multiple times, but it kept failing to show up there.

I'm able to use it on my iPad with no problem without reconnecting it, which I figured means that the device is registered under my apple ID.

Any tips on how to resolve this ?

Below are information about the iPhone and airpods:

iPhone XS Max

iPhone Model Name: iPhone Xs Max

iOS Version: 16.0.2 (20A380)

Airpods Pro 2

Model Number: A2618

Firmware Version: 5A377

Hardware Version: 1.0.0

By the way there were some odd behaviors with this airpods pro:

I had to press the button on the back of the case to connect this airpods pro to my iPhone prior to resetting the airpods pro. After resetting it, I was able to just press connect on the airpods pop-up on my iPhone and it connected immediately.
At one point it seems to show up under my wife's apple id account in findmy (even though this airpods pro 2 is brand new), but it wasnt' able to locate or play sound. I then removed the airpods pro 2 from my wife's account, reset the airpods pro 2, and reconnected it, and wasn't able to get it to show anywhere again, even on my wife's account
At one point it was also showing up with a different airpod name that belonged to my son, which I have removed from findmy, prior to connecting the airpod. Again, I removed it from findmy, reset the airpods, and reconnected. It still didn't show up.

iPhone XS Max, iOS 16

Posted on Sep 26, 2022 12:14 PM

Top-ranking reply

bladerunner99uk

Level 1

8 points

Posted on Oct 7, 2022 5:47 AM

So I returned my original set of AirPod Pro 2's after trying everything under the sun, and today received my new pair. Literally took 2 seconds to connect up and boom everything was working. I can now find the case, it makes a great sound and I can use the Iphone to direct me to where the case is. I have never been able to do any of this. So it looks like it was a hardware issue.

If you are having issues with your Find My and AirPod Pro 2s then I suggest you return them for a new set.

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83 replies

Dabber72

Level 1

10 points

Oct 3, 2022 12:23 PM in response to IrishNinja716

My firmware hasn’t changed since I’ve had them, here’s what I’m running with

iPhone 13 , iOS 16.0.2

Airpods, 5A377

case, 3.64.0

Oct 4, 2022 5:12 AM in response to Ali gole

MacBook and Ipad support is due sometime in October, it only works on IPhone at the moment apparently

https://www.macrumors.com/2022/09/07/airpods-pro-2-features-delayed/?Bibblio_source=true

Ali gole

Level 1

8 points

Oct 4, 2022 5:18 AM in response to bladerunner99uk

and do you even know about how to activate left behind me on iPhone for Airpods pro 2?

AyoSik

Level 1

8 points

Oct 5, 2022 1:19 PM in response to ivamas

Thank you, it works now!

Oct 5, 2022 7:39 PM in response to jrbhaddonfield

This fixed it for me thanks so much! Everyone needs to see this

deandash Author

Level 1

30 points

Oct 6, 2022 8:49 AM in response to ivamas

Resolved my issue here as well. Thank you !

I tried the same thing on my iPad but, it didn't show there. I presume (and hope) it's because the support for iPad isn't there yet.

Dabber72

Level 1

10 points

Oct 18, 2022 3:40 AM in response to Dabber72

Update to my last post *insert eye rolling emoji here*

My AirPods disappeared again!

Oct 28, 2022 12:33 PM in response to ivamas

Thanks a lot, it fixed it for me

Nov 15, 2022 11:54 AM in response to Dabber72

@Dabber72

i've exactly the same situation with a macbbook air m1 and two accounts. in the moment my wife logs in the airpods pro 2 disappear from find my.

alexbird

Level 4

1,757 points

Nov 22, 2022 9:29 PM in response to Dabber72

I did discover something more. If you turn off bluetooth on the computer, it can't recognize that there are Airpods to connect to and the problem doesn't occur.

Dabber72

Level 1

10 points

Dec 4, 2022 1:58 AM in response to alexbird

Excellent news. I used to be on the Apple Beta but I’m happy to wait for the iOS 16.2 to be released mainstream. I’m just happy that I now know what causes this issue.

alexbird

Level 4

1,757 points

Dec 4, 2022 6:43 AM in response to Dabber72

If anything changes, I’ll let you know. But previously, logging in to my wife’s account caused the issue immediately. Now on both of our computers that doesn’t happen.

alexbird

Level 4

1,757 points

Dec 10, 2022 7:04 AM in response to alexbird

There are still problems lingering. This has been working all week, but now my wife has the laptop away from home, and the problem returned.

Dec 13, 2022 1:46 PM in response to alexbird

Same here. Macbook is on 13.1 and iPhone/iPad on 16.2.

Dec 14, 2022 12:20 AM in response to deandash

I’m using AirPods Pro 2 as I’m facing the find my issue I’m not able to find the charging case through find my .as it’s the main feature for AirPods Pro 2 and it’s not even working

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Airpods Pro 2 not showing up in findmy