Kernel panic - yikes!!!

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Level 1

4 points

Kernel panic - yikes!!!

I recently (July) bought the new Mac Book 2022 and have had two kernel panics; one last week and one now. Both times I was on Chrome marking exams in Grade Centre ( a uni platform). First time I had multiple windows open, today I didn't. Now, when I try to reload the Monterey it gets down to less than an hour, makes the sound as if it's worked and is about to function normally, but then I get the options and have to start again. Last time I did it twice and it worked, this time I'm on my third go.

Could it be Creative Cloud causing it? I tried to read the crash report and it was mentioned in the log - not that I could understand the report...

MacBook Pro Apple Silicon

Posted on Oct 1, 2022 12:07 AM

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Answer 1

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PRP_53

Level 10

91,639 points

Oct 1, 2022 1:40 PM in response to Billyjean1

The secret to Booting an Apple Silicon Computer in Safe Mode is contained in the First Line of the instructions.

Apple silicon

Shut down your Mac.

This does not mean to set the computer to Restart.

It means Shutdown the computer completely.

Pause about 10 seconds and there follow the balance of the Instructions

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Answer 2

PRP_53

Level 10

91,639 points

Oct 1, 2022 2:30 AM in response to Billyjean1

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

6 - Understand, we are all working Remotely from all around the world.

Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.

The next best thing for us to having a semi - actual On-Hand experience on this computer is to follow the steps below

Download the Application Etrecheck directly from the Developer.

The application is free or paid from added features.

It will take a Snap Shot - both the hardware and software.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

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Answer 3

Billyjean1 Author

Level 1

4 points

Oct 1, 2022 12:46 PM in response to PRP_53

Hi, and thank you. I can’t seem to get the option for safe mode. Also, I don’t know how ti access via the dummy account. If you could explain please. I did google it but still am only getting the reboot options : safari, time machine( which I had but stopped working), disk repair ( which I can’t get anywhere with) and Safari, which seems to go through all the options but not actually offer one. Monterey now keeps trying and goes through the motions- getting to “one hour remaining quite quickly, then when it gets to one minute remaining it seems to stall and goes back to beginning options again….

when it happened last week I managed to get it going on the second try; this time I’m not so lucky.

Yes, it was on three hours remaining and when I clicked trackpad to take a picture to show you it had gone back to these options again:

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Kernel panic - yikes!!!

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