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annehill310 Author

Level 1

4 points

Cannot log in Instagram with IPad OS, can log in from other devies

This began when I ordered an IPad off of Amazon’s Prime Renewed Store, I had logged in with my Apple ID and forgot to check the serial number. The serial number for the IPad was invalid because it had an “invalid purchase date.” Whenever I try to log in to Instagram it states, “username does not appear to be associated with an Instagram account…” I tried logging in with multiple accounts that are real and valid. The passwords are correct. I did some research and the invalid serial number is a red flag. I spent $100 more on a newer 7th generation Ipad directly from Apple. It has a valid purchase date and coverage. BOTH restoring from backup and a factory reset, the log-in issue with Instagram PERSISTS. The IPad OS is up to date. The only thing that hasn’t changed is logging in with another Apple ID. I am concerned about that because I don’t want to lose my art project on Procreate. I am thinking it is possible I'm using a corrupted version from iCloud (which was automatically enabled) or there may be an issue with my Apple ID now. By the way, I’ve reinstalled Instagram SEVERAL times! What is really frustrating is that this issue isn’t documented on Google at all. My boyfriend ordered a 6th generation iPad also from the Amazon Prime Renewed store, with a valid serial number, and he has no issues logging into Instagram. I have no issues logging into Instagram on my other devices and my account status is fine.

iPad, iPadOS 15

Posted on Oct 1, 2022 12:59 PM

Top-ranking reply

AnnieL2

Community Specialist

Posted on Oct 3, 2022 9:27 AM

Greetings annehill310,

To clarify, are you typing in your Instagram user name or letting it autofill? If you’re using an autofill setting, like from iCloud Keychain, verify that the username and password are correct. You may need to edit them if they are wrong. Here’s information on how to see what is saved in iCloud Keychain and edit or update it. You can even delete the entry and create a new one - How to find saved passwords and passkeys on your iPhone

View saved passwords and passkeys in Settings

1. Tap Settings, then select Passwords. In iOS 13 or earlier, select Passwords & Accounts, then tap Website & App Passwords.

2. Use Face ID or Touch ID when prompted, or enter your passcode

3. To see a password or passkey, select a website or app.

4. To delete a saved password or passkey, tap Delete Password or Delete Passkey.

5. To update a password or passkey, tap Edit.

You may also consider attempting to sign in to your Instagram account via their website and by typing in your information.

If you continue experience an issue with this third-party app and its login, we’re going to recommend you reach out to the app’s developer for account assistance. Here’s a link to the Instagram Help Center - Help Center

Thanks.

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Cannot log in Instagram with IPad OS, can log in from other devies

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