My iPhone 14 Pro Max won't turn on

To Maylandly,

I acquired my phone Oct 2022 and the event happened within 2 weeks after placing it on the same type of charger. The “black out” event, as I call it, happened after using this same charger. (BTW, I’ve not had any problems with the phone since—going on 4 mos.) But, I continue to struggle using this charger. My phone fails to recognize being placed on the charger’s surface. It’s possible the plastic case is somehow interfering with the charger. I don’t know but it might be slightly thicker than the one I used in my 10. The 14 might be slightly more sensitive to proximity. Whatever it is, I’m very careful to verify the phone is in charge mode whenever I use this charger.

Same exact thing happened to me this morning. My iPhone 14 Pro is only a few months old. I tried contacting apple chat support and all they could do for me was setup an appointment at the Apple store for tomorrow. Well, I kept trying the volume up, volume down, side button hold for multiple hours after and it just now randomly worked. This is so unacceptable and worrisome as my phone is vital to my work (along with many other things) and there's nothing I can do to change that. If this is a recurring issue that they don't fix (I can't believe it's been 6+ months since the first post of this and it's continuing to happen for people still today), I may never buy another Apple product again.

Well I went to apple they did the up down and power on a few times and told me they it probably got stuck after updating or it was a bad app that didn't update. But it's fixed now but im scared because I use my phone for alarm clock, I'm going to purchase a regular alarm clock ASAP. Thanks to the community for all the post and help

I've had the same issue twice now. The volume + power button trick works. But I've been close to oversleep both times. The apple watch won't alarm if the alarm was set up on the phone. So that's no help either.

I wish there was a way to send in some logs to Apple or something. I don't see anything that I've done differently the nights before these crashes happened that would explain any of this.

My screen is totally black

Could you please post the search terms or video title, since moderators removed the link?

Or even better, post the steps to solve the problem?

What did you do to turn it back on?

Follow the instructions at the links provided above.

Millions of people with these devices are not experiencing an issue like this, so it’s pretty safe to say it’s incredibly rare.

If it does turn out to be a software issue, Apple will of course address it in a future release.

I have the new 14 Pro Max. As usual I put it on the charger before going to bed last night with 78% charge left. woke up in the morning and the phone was off and can't be turned on. I tried all the suggestions online but still no luck. I guess I'm going to have to go back to the Verizon store for a solution. This is terrible. Not good for Apple Comp. Do you have any solutions

After seeing so many posts that report this problem as occurring after an overnight charge, I’m now thinking it has to do with charging on an indirect charger. While I haven’t had the black screen reoccur, I’m having trouble activating the charger when I lay it down. It often takes several attempts and the phone needs significant shaking to wake up again in between attempts. It’s almost like the phone gets knocked out on the charger. I wonder if others are having this issue.

This is obsurd! I've used my past iphones as an alarm for years! Now it cannot be trusted. I had a really important meeting today. No alarm and my phone wouldn't turn on for 2FA. This caused me to be late an unprepared. I'm ready to return my phone - unacceptable Apple!

I am using iPhone 14 I got the same issue, went to Apple store they wiped out the OS, but still the same issue. nothing is showing in Hardware... still my battery is draining fast. please suggest what i can do next?

First time this happened to me. I got my iPhone less than 2 months ago. Frustrating because, like everyone else in this group, I use my iPhone as an alarm too. I see that it backed up everything on my iCloud at 2:02am and I went to bed before that. The black screen occurred after the back up, in the middle of the night randomly. I was still able to text on my Apple Watch and my alarm went off on my Apple Watch, but freaked out because I had birthday pictures from yesterday.

Wondering if anyone can tell me what they use as a charger? I use a wireless MagSafe Belkin charger, so I’m wondering if this has any effect to my iPhone 14 Pro Max? I noticed that my iPhone had the lighting bolt (to indicate charging) one day last week but it didn’t charge my iPhone over night at all and I had to charge it in the morning.

Frankly, I’m just as shocked as everyone else after dropping all of this money on a brand new iPhone, thinking it would be better. My iPhone 11 Pro was way more reliable and I’ve had way too many glitches on this new phone.