My iPhone 14 Pro Max won't turn on

I charged my iPhone before I went to bed and woke up, and it's a black screen and won't turn on. I've tried clicking on the volume +/ - and power button sequence to no avail. Doing a quick online search others are experiencing this issue as well, and is some Apple bug. Not really sure what to do other than having to visit an Apple Store to get it wiped and OS reinstalled. How frustrating..


This is the first time I've experience the issue, the first week I got the iPhone I did experience a power cycle once.

Posted on Oct 10, 2022 2:19 AM

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Posted on Feb 2, 2023 12:50 AM

I had the same issue, no power, black screen, couldn't turn it on. What is even stranger, is when I went to look for my iPhone in FindMy Device, it had indicated it had been off for 6 hours which would have been midnight at the change of the month from January to February. My alarm never went off on my phone this morning, obviously. I never received messages overnight, obviously. And if there would have been an emergency for me or from a family member trying to get in touch with me, I would have been screwed. Not sure what the bug is, Apple, but it's a bug that y'all need to get fixed and understood and fast. Missing an alarm to get up in the morning...not the worst possible thing that could happen but it did put a lot of stress on all of us this morning trying to get out the door. The good news and happy ending to the story is that I did the steps as listed, way deep in this forum (which by the way, I couldn't look up on my phone because it wouldn't turn on 🙄), however, the steps worked.

  1. Quick tap on volume up button
  2. Quick tap on volume down button
  3. Hold long side button down for a good minute until the Apple Symbol appears (I took my phone out of it's mag-safe case to do all this since it is easier to push the phone buttons and know you are pushing them when the phone is not in the case.)


I would be interested to know what exactly is causing this strange phenomenon in the new iPhones? Hoping my post helps others and helps Apple to know that is occurred to another person. Thank you.


[Edited by Moderator].

112 replies

Mar 13, 2023 10:38 AM in response to bonnyhomekit

This happened to me today and was very frustrating. The first Monday of the time change and no alarm. I tried 3 different cords think it was dead, even though I had it on a charger during the night. After finding this help I tried several times to hit the volume up and down and hold the button down for a minute and it wouldn't work. 2 hours later I tried again and it turned on with a full 100% battery. Apple, please fix this issue!!

Apr 25, 2023 6:11 AM in response to bonnyhomekit

I just purchased the iPhone 14 max pro 2 days ago and luckily woke up during the night to find my phone wouldn't even turn on. This is very frustrating having to research what is wrong with my phone hoping I can resolve it before my day began. Thankfully there had not been any emergency or calls coming in during the night and even if they did I don't know about it now.


Always relied on my phone as an alarm and now I am worried I have made a mistake in buying a new phone (cause I know this most likely will happen again). I have seen that many have experienced this issue and am left to question whether Apple has or is even doing anything about this issue.

Apr 29, 2023 1:51 PM in response to bonnyhomekit

I also experienced this same thing. I charged my iPhone 14 Pro Max overnight, and suddenly when the alarm goes on, the screen completely black. I can turn the alarm off by press anything, but that’s it.


The phone is dead. Black screen. I tried to charge it again, nothing happened but I can feel the vibration when you plug in the charger which means the phone is not ran out of battery. I follow the link in the video, do that three steps and repeat it for half an hour. That’s the only thing I can do, better than drive to apple store and wait till 10 AM to open. And finally it works. And my battery was full.


So what’s wrong with this iPhone? I got this iPhone 14 Pro Max on the first batch in Australia with its iOS is up date (iOS 16.4.1).


This is disappointing. I never had this experience with my iPhone X before.

Jan 2, 2024 6:01 PM in response to gwendolyn232

Lifesaver. Literally the 14 Pro Max has been so glitchy since I first pre-ordered it. Even to this day, Facetime, keyboard, and other things still giving issues. Shame on apple for not recalling this phone. My phone just turned off randomly and charging it for an hour and trying the reset buttons didn't work. Frustrating because it's 10PM and I don't have my lifeline. Anyways, whatever steps you mentioned worked for me. Appreciate this. Thank you.

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My iPhone 14 Pro Max won't turn on

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