My iMac keeps crashing

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Level 1

4 points

My iMac keeps crashing

My iMac keeps crashing. Used to be once every 3 days and I'd send a report but lately it's a few times a day? I did the latest update so I have no idea how to fix this problem

Posted on Oct 10, 2022 10:46 AM

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Answer 1

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Jack-19

Level 8

45,700 points

Oct 10, 2022 11:25 AM in response to myimac427

Hello!

I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

1. Navigate to: https://etrecheck.com and get the free version of EtreCheckPro.

2. Download it. It is a free and trusted app. It is often recommended here on Apple Support Communities.

3. Open EtreCheck, and before running the report, be sure to check “Allow full Drive Access” at the bottom of the EtreCheckPro window.

4. Run the report, and put it in a post, as shown here: https://discussions.apple.com/docs/DOC-250000211. We will then examine the report for issues in your Mac.

Jack

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Answer 2

myimac427 Author

Level 1

4 points

Oct 10, 2022 12:13 PM in response to Jack-19

How to use your EtreCheck report

Before posting your EtreCheck report publicly, please remember:

EtreCheckPro is frequently recommended on internet discussion forums such as Apple Support Communities. Apple Support Communities, although hosted by Apple, Inc. is a public internet discussion forum like any other. The people providing technical support on Apple Support Communities are usually not Apple, Inc. employees. They are other Apple, Inc. customers like yourself. Etresoft, Inc. cannot guarantee the accuracy of any suggestions you may receive on an internet discussion forum or web site. Please review Apple Support Communities’ Terms of Use Agreement before posting an EtreCheck report on Apple Support Communities. Double-check your report for any personal information.

The Power User package, available as an in-app purchase, provides access to solutions for your reports using our diagnostic engine. You can always contact Apple Support directly or an Apple Authorized Service Provider. They can provide one-on-one assistance either in-person or via internet screen-sharing.

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