Is anyone seeing iPhone 14 Pro screen getting scratches like crazy. I just kept it in pocket and can see several scratches.
iPhone 14 Pro, iOS 16
OK I can add to this. I have an iPhone 14 Pro Max, my 14th iPhone as I have owned them all from day one.
It’s scratched. A lot.
Im very careful with my phones, and haven’t required a case or screen protector for at least the last 4 or 5 phones I’ve had.
my wife has my previous iPhone 13 Pro Max, which is a year older, treated exactly the same as my 14 and not scratched at all.
I raised this with Apple support a few days ago, They recommended a 50mile round to my nearest Apple Store.
That was today.
the ‘genius’ I spoke to (their term not mine) said two interesting things.
Mainly though, they said this is cosmetic damage and get lost.
No one could explain why I was advised to drive 50 miles and waste 2 hours of my life to hear this.
in summary, if you treat an iPhone 14 Promax carefully, like your previous phones that were fine, this one won’t be.
it REQUIRES a screen protector. In which case for a phone at this price point I would argue it should be factory supplied and fitted properly in a dust-free environment.
At the very least, contrary to the false claim on the Apple website that implies improved scratch and chip resistance they should warn this phone may not be as scratch resistant as previous models due to improved shatter performance.
I’m not arguing that improved shatter resistance at the expense of scratch resistance is bad or wrong, just that Apple need to tell us this before a £1,400 phone is scratched - not after.
had I know this, I would of course have fitted a screen protector on purchase, up to now I never needed one and that is my point.
Im not done with this and have raised a complaint with Apple about this.
BTW two separate people from Apple today (one in the store, one on phone support) both said the same thing about shatter v scratch, so it’s obviously widely known to Apple staff, who knew this in user land? I certainly didn’t.
[Edited by Moderator]
I’ve had at least 5 iPhones and never scratched a screen I’ve chipped and smashed but always been impressed at the scratch proofing. How ever iPhone 14 pro is scratched all over not good
I have owned iphones for years - first model which has scratched significantly. I have broken screens in past, but never “scratched” them like this one.
Interesting. My independent test says otherwise.
Please tell us of your methodology, hopefully using standard Mohs scratch test tools.
Mine too
reapaiva wrote:
My IPhone 14 plus got 2 scratches in my pants pocket. There is no one scratch on back ou edges. Only in the middle of screen.
That's too bad.
No sorry, when you are at version 14 of something, there is an expectation about given performance levels. Scratch resistance in this case. You don’t expect newer, more expensive iterations of something to be worse in some areas than earlier ones.
On top of that, the manufacturer boasts of an improvement in that area, when in reality one aspect of it is degraded from previous versions. that is misrepresentation.
the article quoted talks about plateauing, I understand that. If it wasn’t any better in this version than previous because of a technology limit, OK, then at the very least the advertising shouldn’t be implying it is.
But actually, and here’s the point, it isn’t ‘only as good as previous versions’ - it’s worse. So are you really arguing it’s OK for Apple to imply an improvement in something that has actually deteriorated because there is an article somewhere that says this and we should have all sought this out ourselves?
I like Apple, I like Apple products, I consider myself a fan. I just don’t think this one aspect of what they are doing is OK.
‘Because we’ve been working hard to make your new screen more shatter resistant than ever, that does mean you’re going to need a screen protector for your new iPhone 14 to prevent scratches, even if you haven’t needed one before’
That’s it, that’s all they needed to say. I even wrote the copy in Applespeak for them.
if I then choose to ignore this, it’s on me. No argument.
none of that happened. Instead I have a flagship product that’s 7 months old and covered in scratches.
I can't believe how scratched up my iPhone 14 Pro is after just a few months. It is never without a screen protector and otterbox from Apple case, so I can't understand what is happening?!
Iphone 14 Pro screen scratches
