Iphone 14 Pro screen scratches

Same on mine. I've never used a screen protector and never had a single scratch on any previous model of iphone I've had (and I've had a bunch of them). Usually kept in pocket on its own, but after a few months I have 3 rather large somewhat deep scratches (that I can physically feel with my fingernail). I do believe the quality of this glass isn't as good as previous models. :-(

I have applecare but seems ridiculous to replace the screen for a few scratches, and no actual cracks or brokenness. I believe Apple should recall the screens on these and offer free replacements with higher quality ones.

I have had my iphone 14 pro max for only 2 weeks and scratches everywhere. I am super careful with all my devices and so upset about this. iphone 14 claims to be scratch resistant which is not true :(

OK I can add to this. I have an iPhone 14 Pro Max, my 14th iPhone as I have owned them all from day one.

It’s scratched. A lot.

Im very careful with my phones, and haven’t required a case or screen protector for at least the last 4 or 5 phones I’ve had.

my wife has my previous iPhone 13 Pro Max, which is a year older, treated exactly the same as my 14 and not scratched at all.

I raised this with Apple support a few days ago, They recommended a 50mile round to my nearest Apple Store.

That was today.

the ‘genius’ I spoke to (their term not mine) said two interesting things.

1. Apple/Corning have traded shatter resistance for scratch resistance with iPhone 14 screens, so whilst the screen is much less likely to shatter if dropped, it is also much MORE likely to scratch.
2. I know I never put anything else in the pocket my phone is in, my ‘genius’ told me a grain of sand in my pocket is enough to cause the scratches I have.

Mainly though, they said this is cosmetic damage and get lost.

No one could explain why I was advised to drive 50 miles and waste 2 hours of my life to hear this.

in summary, if you treat an iPhone 14 Promax carefully, like your previous phones that were fine, this one won’t be.

it REQUIRES a screen protector. In which case for a phone at this price point I would argue it should be factory supplied and fitted properly in a dust-free environment.

At the very least, contrary to the false claim on the Apple website that implies improved scratch and chip resistance they should warn this phone may not be as scratch resistant as previous models due to improved shatter performance.

I’m not arguing that improved shatter resistance at the expense of scratch resistance is bad or wrong, just that Apple need to tell us this before a £1,400 phone is scratched - not after.

had I know this, I would of course have fitted a screen protector on purchase, up to now I never needed one and that is my point.

Im not done with this and have raised a complaint with Apple about this.

BTW two separate people from Apple today (one in the store, one on phone support) both said the same thing about shatter v scratch, so it’s obviously widely known to Apple staff, who knew this in user land? I certainly didn’t.

[Edited by Moderator]

It's only been a week since I got my iPhone 14 Pro and I am someone who values the phone and being gentle. I can't believe I've got 3 distracting scratches out of nowhere while waiting for my case and protector to come.

I think there should be an issue with this series, can't believe even a non-protective display could be scratched this easily.

Same. I've had almost every generation of iPhone. I never use a screen protector. Not even a case. Keep it in a pocket by its lonesome. Never get scratches. Until this iPhone 14. Had it for 60 minutes => huge noticeable screen scratch. And now it's covered in them a month later.

Hello,

Hmm, I've not had any issues with mine. I also just keep it in my pocket. If you are concerned, you might consider a screen protector similar to this:

https://www.apple.com/shop/iphone/accessories/cases-protection?f=screenprotect&fh=458b%2B463b&page=1

Good luck.

No, it just didn't come into contact with your iPhone 13's screen but did your iPhone 14's.

The bottom line is, if you think your screen scratched because it's defective, take it in to be examined:

Genius Bar Reservation and Apple Support Options - Apple

Apple is the sole arbiter of what is defective when it comes to the screen; I have no say-so one way or the other, I'm just explaining the issue.

I am so disappointed, just had my phone 14 pro for 4 days until i had screen protector ordered. i saw 3 scratches already, kept it so safe. No mishandling at all.

My old samsung note was far better in that regard, it literally fell from 1 floor high and nothing happened i meant screen didn’t broke.

My watch series 7 screen broke, iphone XR screen broke.

Apple should maintain Quality control and live up to high prices we have to pay :(

Because it's not a model-wide issue.

You are having a connectivity problem that must be resolved with Spectrum, coupled with an apparent hardware failure. Screen scratches are due to your failure to use a screen protector.

Millions of owners worldwide have none of the issues you do.

i am really bummed , i had to return my first iphone 14 pro max because the photos were distorted. now i had my replacement only a couple weeks , i only put in my pocket sometimes and always with nothing it it. today i see scratches !? unbelievable is Apple just taking their profits and runnning ? customer service was rude , the hassle of just trying to talk to someone. not the Apple i thought i knew.

I have had my phone less than a week and notice so scratches near the camera on the screen. It is round in nature and looks like something was rubbed or set on it. I have only put it in a pocket of soft pants a lone. I have not dropped the phone or set something on the screen. This is crazy that it scratched so soon while waiting for a screen protector. I’ve never had this happen with any other phone. I have no idea what would have given it so many little scratches like this. Very disappointed with this from Apple.

This forum is for Apple users to provide help other Apple users experiencing issues.

If you are worried about scratching your iPhone 14 Pro, or don't want to get any more scratches, apply a screen protector.

Otherwise, even with a Mohs 6 hardness, screens can scratch easier than you might think, so… apply a screen protector.

You don't have to, it's your choice, but you accept the risk of having your screen scratch.

If you think your screen is defective, only Apple can determine that, so make an appointment to have your phone examined and they will make a determination:

Genius Bar Reservation and Apple Support Options - Apple

If you think it's a manufacturing issue, either have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support

Ultimately Apple is the arbiter and will decide.

derpO_O wrote:

I've had almost every generation of Iphone, this Iphone 14 Pro Max has more scratches on it's glass then I've ever had on any of my devices, It's just crazy.. It's always in my pocket or on my table with Apples Silicon case.

Unacceptable, It's so bad i want to replace my front screen...

Make an appointment with your local Apple Store; they will determine whether it is a defective screen or if there is a charge and will tell you the price.

Genius Bar Reservation and Apple Support Options - Apple

Masterbrewerperron wrote:

This thread is about scratching, not about preventing it, and it is not about screenprotectors. You have made your screenprotector point many times now. Please refrain from posting in this thread about screenprotectors. You are not helping the discussion. Thank you.

This forum exists to provide solutions to problems users are experiencing.

I will continue to post here to offer the two solutions to the problem:

1) Prevention: apply a screen protector.

2) Fix for a scratched screen: Make an appointment with your local Apple Store and they will determine whether screen replacement is free under warranty or whether there will be a charge:

Genius Bar Reservation and Apple Support Options - Apple