Iphone 14 Pro screen scratches

I have had my iphone 14 pro max for only 2 weeks and scratches everywhere. I am super careful with all my devices and so upset about this. iphone 14 claims to be scratch resistant which is not true :(

Had my previous XS iPhone for 3years not a single scratch. Have had my iPhone 14 pro for not even two weeks and there a scratch.

It's only been a week since I got my iPhone 14 Pro and I am someone who values the phone and being gentle. I can't believe I've got 3 distracting scratches out of nowhere while waiting for my case and protector to come.

I think there should be an issue with this series, can't believe even a non-protective display could be scratched this easily.

Me too. Just left the Pixel for an iPhone and instantly regret it. I have scratches across the entire screen

Yes it really annoys me that this phone scratches easier than my old XS, I’m office based and my phone gets an easy time living in an official apple case. It gets really light use but after 3 months of owning it has so many scratches and I can’t work how. It’s so annoying on a £1099 phone, this isn’t the apple product I’m used to, I’ve been a massive apple fan since the iPhone 4 and have a large range of Apple products at home but this is making me think again.

I had a phone for approx a month and scratches started appearing almost a week into the purchase. I thought I look it up to see other user are experiencing the same issue, and not surprised to know that it’s not just me.

Like many of the users here, I’m very careful with the phone and have never used and screen protector before and had not issues with the scratches.

My phone is approx a month old 14pro. I was wondering if anybody knows if this screen can be replaced under some sort of manufacturing fault. Because this is definitely not normal.

Thanks for your help.

Hello,

It's been day 1 only since I unboxed the new iPhone 14 pro and there is quite a nice visible scratch on the display. I am quite a neat user and cannot believe this happened even before a proper use. This must be a faulty and Apple should take care of this by replacing or recalling- unacceptable quality.

I was on the phone with apple for an hour and a half. They will not cover it because it’s physical damage even though it is a manufacturing problem. Very disappointed because this phone is so expensive to begin with, this shouldn’t be happening.

It's not faulty.

If you didn't have a screen protector applied, the phone came in contact with something that damaged the screen.

I won't even turn on a new iPhone for the first time without a screen protector applied.

It doesn't scratch easier than an iPhone XS.

Tests by an independent reviewer found the iPhone 14 display has a Mohs hardness of approximately 6, the same as the iPhone 13… and the iPhone XS.

I see where you're coming from with adding a screen protecter, but that doesn't take away from the fact the screen scratches too easily, i just upgraded from the 7 plus to the 14 plus, i have 1-2 noticeable scratches on my 6y/o 7 plus, and i already see 3-5 on my 2-3 month old phone, and i treat it better. The reason i dont want a screen protecter, is because the 14 plus screen is smudge proof and nice.

Same, my new 14 plus wasn't cheap, and i dont want to risk not being able to trade in in a few years. mine even came with a noticeable scratch (not the biggest deal but like i said, i want to trade it in later on)

Honestly, it's your call but you have to take responsibility for the risks.

If you buy a new car but choose not to get a clear bra because you like the look of the bare paint, that's your call but you also can't complain when your hood is covered in rock chips as a result.

Independent reviewers found the iPhone 7's screen scratched at the same point as does the iPhone 14's.

@dogcow-moof Did it occur to you that all of these people saying the same thing, that their experience with this phone is that the screen is scratching extremely easily compared to their previous iPhone and they notice it right away and share this phenomenon, means maybe there are quality control issues with the screens and these “tests” you are referencing might not get the whole story?

If you think it's a manufacturing issue, either have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support

Ultimately Apple is the arbiter and will decide.