Iphone 14 Pro screen scratches

On the other hand those who do their research can easily see that people have been complaining of the exact same issues for several years, so a screen protector is advised.

To use the car analogy, it’s like going to Internet message boards and finding out those who didn’t apply film have been complaining about rock chips in the paint for several years.

Ultimately, it’s up to you to make an informed decision, no matter what the product.

Independent tests show the iPhone 14’s screen is no more prone to being damaged than the screens of past devices, despite your experiences.

If you feel this is not the case, as I stated, take your phone in for examination by Apple.

Genius Bar Reservation and Apple Support Options - Apple

The Belkin UltraGlass Screen protector is $39.99 at the US Apple Store, (39,95 € at the French Apple Store just to get a price in Euros) and they will apply it in-store.

Perfectly with zero spots. If they do get dust or spots under the protector, they will apply another at their cost until they get it right.

I stated I do not work for Apple nor does anyone else here not identified as an Apple employee.

I can't say it enough: If you think it is a fault with your phone, make an appointment to have your phone examined and Apple will make a determination as to whether it is a warranted issue:

Genius Bar Reservation and Apple Support Options - Apple

Independent tests show the glass has the same scratch resistance as iPhone 13, 12, 11, and X (and XS).

If you feel it is defective, take your phone in to be examined:

Genius Bar Reservation and Apple Support Options - Apple

I haven't used an iPhone without a screen protector, ever.

I do understand.

It doesn't change the fact that if someone didn't put on a screen protector, if their screen is now scratched, it doesn't mean it's more scratch-prone than older models, (it isn't, something that has been proven to be true by multiple independent reviewers.)

If they want to contact Apple about it, they may do so here:

Feedback - iPhone - Apple

Ultimately Apple is the sole arbiter of which screens get replaced under warranty and which do not.

In the future, always apply a screen protector before even turning the phone on for the first time, it's just common sense and is something I have done with every iPhone I've ever owned going back to the original.

Likely just bad luck on your part.

Independent tests have shown the iPhone 12 (and 13 and 14) all have the same Mohs hardness and thus the same scratch resistance.

If you feel your phone is perhaps defective, make an appointment to have it examined; Apple is the sole arbiter in this matter:

Genius Bar Reservation and Apple Support Options - Apple

tancho1000 wrote:

@Dogcow-Moof, just wondering why you have dismissed almost every customer experience on this thread?

Because multiple independent scientific tests have proven the iPhone 14 screen is no more scratch-prone as those on older iPhones.

No one has yet proven anything different using industry-standard procedures.

If you or someone else with an already damaged iPhone wishes to prove otherwise, I will be more than happy to accept your test results using standard tools that exist for just that purpose.

Yes, I know those test tools are pricy, so you might want to approach a local school science department or college geology department who already have multiple sets of those tools lying around if you can use them for a test.

Certainly any number of YouTube influencers would have done so already to "shame" Apple if they could.

My earlier post introduces the Mohs hardness scale if you're otherwise unfamiliar with it.

Anything from a different pair of pants to keeping your phone in a pocket with different keys than you had when you had an earlier iPhone could cause the issue.

Independent tests show the screen on the 14 Pro Max is exactly as scratch-resistant as the one on the 12 Pro Max.

If you feel your phone is defective, contact Apple Support directly:

Contact - Official Apple Support

If you keep your phone in your pocket, a single grain of sand that's made its way into your pocket (or left over from manufacturing jeans) can do it. Likewise, so can I dirty finger when swiping the screen.

That's why, if minor scratches would bother you, it's important to always use a screen protector, and if possible don't even take the phone out of the box for the first time without having one immediately ready to apply.

Some other vendors apply them at the factory, but Apple would rather give you a choice of which to use, if any at all.

Most any Apple Store will apply the screen protector for you, and they will redo it if necessary to make you happy.

Yes, dust particles and bubbles can be annoying… but they are not permanent and replacing the screen protector is orders of magnitude cheaper than replacing a screen.

I would never use a phone without one; if you don't want to use one, you need to accept your screen will get scratched.

To use the car analogy again, if you don't apply protective film because you don't like the way it looks, you have to accept that you will get rock chips in your paint.

You can say it's ridiculous or silly, but that's the choice you make, regardless of whether your device is from Apple or from someone else.

Do an Internet search and you'll find just as many complaints for other brands of phones.

Why can't they make a screen that doesn't scratch? Because the harder a material is and less prone to scratch… the more brittle it is and likely to crack and shatter.

So companies could make a scratch-proof front glass, but it would shatter if you dropped your phone.

That's why there are high hardness screen protectors that will prevent all scratches - but will crack and shatter easily; it's more acceptable for most to replace a $20 screen protector than a ($379 for an iPhone 14 Pro Max) screen.

Apple could apply a screen protector at the factory, but I don't want to have to pay for one I will remove and replace with one of a design I prefer.

I mentioned earlier Samsung used to apply one to their phones at the factory…

but no longer does as of the Galaxy S22.

It's a trade-off everyone needs to make for themselves.

Oh, and I am paid exactly $0 by Apple to help users here, and the same is true for anyone else here not specifically identified as an Apple employee.

Do an Internet search; you will find multiple independent reviewers who do scratch tests of each new model of iPhone (and Galaxy and Pixel) when they are released.

Each time the Mohs hardness (scratch resistance) turns out to be around 6.

It's not worse as despite what you claim, independent tests show the scratch resistance is the same as past Ceramic Shield models (the iPhone 12, 13 and 14 families), while shatter-resistance is improved.

For the investment of $30 or less for a screen protector, you can protect your screen against scratches, but no screen protector can prevent a screen that is harder but more brittle from shattering.

Note that a shattered screen used to be one of the most common issues people asked about, where today it's relatively rare.

Until there is a breakthrough in material physics, the situation isn't going to change.

The claims Apple makes about Ceramic Shield:

Nano-ceramic crystals — which are harder than most metals — are fused into glass for far greater durability.

Our dual-ion exchange process also protects against nicks, scratches, and everyday wear and tear.

are both accurate; note it states "greater" durability and that it "protects against," not prevents nicks and scratches.

Can you scratch the screen? Of course, it seems to have a Mohs hardness of approximately 6.

Note what sits right at 7 in the Mohs scale - quartz, the most common component of sand and gravel, both materials specks of with are often found in pockets, sometimes from the environment but sometimes from manufacturing of jeans or similar materials.

Along with the release of each device we also see multiple reviews from YouTube content creators among others who use scientific tests to determine the scratch resistance of the screens using Mohs hardness scale scratch tools such as these:

The scratch rating obtained that way hasn’t changed since at least the iPhone X.

Exactly.

I've mentioned previously that tests have shown that the iPhone cover glass is around a Mohs 6.5 - meaning that only materials higher in hardness, like quartz at 7, will scratch it, while materials softer, like a normal knife (5.5) or a copper penny (3.5) will not.

Most pocket grit is sand or gravel, the most common element of which is silica, in the form of… quartz.

My IPhone 14 plus got 2 scratches in my pants pocket. There is no one scratch on back ou edges. Only in the middle of screen.

2 days and its scratched beyond belief. My 2year old iP13 work phone with no screen protector is comparatively flawless.

Frankly this is the last time I 'upgrade' an Apple device. Quality is going down the drain.