Iphone 14 Pro screen scratches

Masterbrewerperron wrote:

This thread is about scratching, not about preventing it, and it is not about screenprotectors. You have made your screenprotector point many times now. Please refrain from posting in this thread about screenprotectors. You are not helping the discussion. Thank you.

This forum exists to provide solutions to problems users are experiencing.

I will continue to post here to offer the two solutions to the problem:

1) Prevention: apply a screen protector.

2) Fix for a scratched screen: Make an appointment with your local Apple Store and they will determine whether screen replacement is free under warranty or whether there will be a charge:

Genius Bar Reservation and Apple Support Options - Apple

The Belkin UltraGlass Screen protector is $39.99 at the US Apple Store, (39,95 € at the French Apple Store just to get a price in Euros) and they will apply it in-store.

Perfectly with zero spots. If they do get dust or spots under the protector, they will apply another at their cost until they get it right.

I stated I do not work for Apple nor does anyone else here not identified as an Apple employee.

I can't say it enough: If you think it is a fault with your phone, make an appointment to have your phone examined and Apple will make a determination as to whether it is a warranted issue:

Genius Bar Reservation and Apple Support Options - Apple

Hello ~ None of us work for Apple…we volunteer to help our fellow forum members. I for one can tell you this any Apple product I have gets a screen protector and a case. With my iPhone an additional back glass protector and a camera protector. None of my devices have a scratch on them. Put a screen protector on.

~Katana-San~

It depends on what you did that caused the scratches.

If for example your pocket might have something hard in it that caused the other scratches, it will continue to.

As always, the best way to insure no further scratches occur is to install a screen protector.

tancho1000 wrote:

@Dogcow-Moof, just wondering why you have dismissed almost every customer experience on this thread?

Because multiple independent scientific tests have proven the iPhone 14 screen is no more scratch-prone as those on older iPhones.

No one has yet proven anything different using industry-standard procedures.

If you or someone else with an already damaged iPhone wishes to prove otherwise, I will be more than happy to accept your test results using standard tools that exist for just that purpose.

Yes, I know those test tools are pricy, so you might want to approach a local school science department or college geology department who already have multiple sets of those tools lying around if you can use them for a test.

Certainly any number of YouTube influencers would have done so already to "shame" Apple if they could.

My earlier post introduces the Mohs hardness scale if you're otherwise unfamiliar with it.

Anything from a different pair of pants to keeping your phone in a pocket with different keys than you had when you had an earlier iPhone could cause the issue.

pavankora wrote:

i bought 14 pro max with apple care +, and using it from 2 months!

my screen also has a moderate or visible scratch on glass! Can you someone advice on this, how to resolve it

Bob Timmons is correct. AppleCare+ does not cover cosmetic damage. Read the post I wrote to the user just above your post and put a screen protector on your phone, which will likely hide scratches you've already gotten and prevent future scratches.

Independent tests show the screen on the 14 Pro Max is exactly as scratch-resistant as the one on the 12 Pro Max.

If you feel your phone is defective, contact Apple Support directly:

Contact - Official Apple Support

janfromhaghorst wrote:

Is there a possibility to swap out parts through the Apple Care plan for this?

If the screen is damaged enough that you can't use it, you could get it repaired under AppleCare+. It would cost you $29 dollars if you have an iPhone 14 Pro.

If the scratches do not interfere with the functioning of the phone, Apple usually won't do anything as they don't do repairs for cosmetic issues.

A screen protector is very inexpensive - around $20 - and would have entirely prevented this issue.

When you buy a car, if you don't apply a clear bra to the front end, the paint is subject to rock chips.

When you buy a residence, you have to maintain it.

The price of an item is of no consequence when it comes to protecting it; in fact because it is an expensive device, one would think you would be more likely to apply a screen protector to protect the screen.

Scratches may occur for a variety of reasons, so just because you were lucky with an older device, it does not mean the hardness of your new phone's screen is lower; in fact it is no different from at the very least the iPhone 12 and 13, which also had Ceramic Shield screens, not to mention other premium smartphones from other vendors.

Your comment about old iPhones is exactly like saying you've never been in a car accident; that doesn't mean someone won't run into you five minutes after you've driven your brand new dream car off the lot.

There are various articles at third party websites that detail this further that can be found through use of a search engine.

Do an Internet search; you will find multiple independent reviewers who do scratch tests of each new model of iPhone (and Galaxy and Pixel) when they are released.

Each time the Mohs hardness (scratch resistance) turns out to be around 6.

Apple_Jessica wrote:

Same here. My iPhone 14 Pro Max has been getting scratches since day 1, and it's still ongoing.

It's crazy because I'm super careful with my phone.

Very disappointed.

And yet, you still haven't installed a good quality screen protector, which would prevent more scratches and likely hide the ones you have? Complaining about something which can be solved easily doesn't make a lot of sense.

The Apple reps I spoke to yesterday both told me it was worse - I merely agreed with them. Maybe you should correct them not me.

You don’t compare to pre-ceramic shield models, I suspect because they were more scratch resistant.

I have no problem spending $30 on a screen protector, I even just ordered one, albeit after the damage is done.

The point you are going to great lengths to miss is that I previously never needed one and now I apparently do.

I can only speak for myself but none of my previous iPhones have scratched without screen protectors and this one has despite treating them the same, what conclusion would you draw in my position?

Dogcow-Moof wrote:

Along with the release of each device we also see multiple reviews from YouTube content creators among others who use scientific tests to determine the scratch resistance of the screens using Mohs hardness scale scratch tools.

The scratch rating obtained that way hasn’t changed since at least the iPhone X.

Quite true. And I've watched just about every one of the scratch test YouTube videos made. Jerry (rigs something) is usually a great one for such tests. And you're right that nothing much has changed in last few years of iPhone screens in terms of how they scratch. Which we know, they ALL do.

TheIzeHaveIt wrote:

funny as I was never peddled a screen protector in the past, but this time I was, and I was like no I don’t need it because of how mine was in such good condition for five years in one case that was falling apart when I upgraded.

As Dogcow-Moof noted in the post just above yours, the type of glass used has changed over the years. It is more shatter resistant but somewhat less scratch resistant. For most people, this is a good trade-off as a phone with a shattered screen is much less usable than one with some scratches on it.