Is anyone seeing iPhone 14 Pro screen getting scratches like crazy. I just kept it in pocket and can see several scratches.
iPhone 14 Pro, iOS 16
OK I can add to this. I have an iPhone 14 Pro Max, my 14th iPhone as I have owned them all from day one.
It’s scratched. A lot.
Im very careful with my phones, and haven’t required a case or screen protector for at least the last 4 or 5 phones I’ve had.
my wife has my previous iPhone 13 Pro Max, which is a year older, treated exactly the same as my 14 and not scratched at all.
I raised this with Apple support a few days ago, They recommended a 50mile round to my nearest Apple Store.
That was today.
the ‘genius’ I spoke to (their term not mine) said two interesting things.
Mainly though, they said this is cosmetic damage and get lost.
No one could explain why I was advised to drive 50 miles and waste 2 hours of my life to hear this.
in summary, if you treat an iPhone 14 Promax carefully, like your previous phones that were fine, this one won’t be.
it REQUIRES a screen protector. In which case for a phone at this price point I would argue it should be factory supplied and fitted properly in a dust-free environment.
At the very least, contrary to the false claim on the Apple website that implies improved scratch and chip resistance they should warn this phone may not be as scratch resistant as previous models due to improved shatter performance.
I’m not arguing that improved shatter resistance at the expense of scratch resistance is bad or wrong, just that Apple need to tell us this before a £1,400 phone is scratched - not after.
had I know this, I would of course have fitted a screen protector on purchase, up to now I never needed one and that is my point.
Im not done with this and have raised a complaint with Apple about this.
BTW two separate people from Apple today (one in the store, one on phone support) both said the same thing about shatter v scratch, so it’s obviously widely known to Apple staff, who knew this in user land? I certainly didn’t.
[Edited by Moderator]
Same experience - had i known the screen technology is inferior to previous models, i would have for the first time, used a screen protector.
now considering if i should apple care and have screen swapped and buy a screen protector.
It doesn't scratch easier than an iPhone XS.
Tests by an independent reviewer found the iPhone 14 display has a Mohs hardness of approximately 6, the same as the iPhone 13… and the iPhone XS.
I don't even take a new iPhone out of the box without a screen protector ready to install, so I hear you there!
Not easily, but it obviously can scratch.
To prevent any further scratches, purchase and install a screen protector.
Then apply a screen protector now to avoid any further damage.
Multiple independent tests show they do not.
Apply an inexpensive screen protector and it simply ceases to be a concern.
Hello,
Hmm, I've not had any issues with mine. I also just keep it in my pocket. If you are concerned, you might consider a screen protector similar to this:
https://www.apple.com/shop/iphone/accessories/cases-protection?f=screenprotect&fh=458b%2B463b&page=1
Good luck.
Same on mine. I've never used a screen protector and never had a single scratch on any previous model of iphone I've had (and I've had a bunch of them). Usually kept in pocket on its own, but after a few months I have 3 rather large somewhat deep scratches (that I can physically feel with my fingernail). I do believe the quality of this glass isn't as good as previous models. :-(
I have applecare but seems ridiculous to replace the screen for a few scratches, and no actual cracks or brokenness. I believe Apple should recall the screens on these and offer free replacements with higher quality ones.
I was on the phone with apple for an hour and a half. They will not cover it because it’s physical damage even though it is a manufacturing problem. Very disappointed because this phone is so expensive to begin with, this shouldn’t be happening.
I see where you're coming from with adding a screen protecter, but that doesn't take away from the fact the screen scratches too easily, i just upgraded from the 7 plus to the 14 plus, i have 1-2 noticeable scratches on my 6y/o 7 plus, and i already see 3-5 on my 2-3 month old phone, and i treat it better. The reason i dont want a screen protecter, is because the 14 plus screen is smudge proof and nice.
If you search the forum you will find people complaining that their new iPhone's screen scratched and none of their past iPhones scratched as many versions of the iPhone as you would like to go back for; the "similar questions" header at the top of this post will show you just a few.
I've posted this article several times before, and though it's from 2018, what it has to say is still applicable:
The Verge: Why your brand-new smartphone will scratch just as easily as your old one
and it also largely discusses Samsungs.
No, it just didn't come into contact with your iPhone 13's screen but did your iPhone 14's.
The bottom line is, if you think your screen scratched because it's defective, take it in to be examined:
Genius Bar Reservation and Apple Support Options - Apple
Apple is the sole arbiter of what is defective when it comes to the screen; I have no say-so one way or the other, I'm just explaining the issue.
Hello ~ My screen protectors are much less that that. It’s the first thing that goes on right out of the box when I get a new iPhone. I am a bit of an overprotector…back glass protector, camera protector and high quality case as well. I took my old SE 1st gen out of the box to check it over the other day and there is not a scratch on it anywhere and it could pass for brand new!
~Katana-San~
This is beyond unacceptable. Like many of you - I’ve owned an iPhone consistently over the last 12 years and have NEVER had to put any kind of protective film on the front facing glass. I upgraded from an XS Max that I owned for 3 years and it had 0 scratches - I’ve had the 14 less than 5 months and the scratches are insane.
the product is subpar in comparison to previous models.
Along with the release of each device we also see multiple reviews from YouTube content creators among others who use scientific tests to determine the scratch resistance of the screens using Mohs hardness scale scratch tools such as these:
The scratch rating obtained that way hasn’t changed since at least the iPhone X.
Iphone 14 Pro screen scratches
