Is anyone seeing iPhone 14 Pro screen getting scratches like crazy. I just kept it in pocket and can see several scratches.
iPhone 14 Pro, iOS 16
OK I can add to this. I have an iPhone 14 Pro Max, my 14th iPhone as I have owned them all from day one.
It’s scratched. A lot.
Im very careful with my phones, and haven’t required a case or screen protector for at least the last 4 or 5 phones I’ve had.
my wife has my previous iPhone 13 Pro Max, which is a year older, treated exactly the same as my 14 and not scratched at all.
I raised this with Apple support a few days ago, They recommended a 50mile round to my nearest Apple Store.
That was today.
the ‘genius’ I spoke to (their term not mine) said two interesting things.
Mainly though, they said this is cosmetic damage and get lost.
No one could explain why I was advised to drive 50 miles and waste 2 hours of my life to hear this.
in summary, if you treat an iPhone 14 Promax carefully, like your previous phones that were fine, this one won’t be.
it REQUIRES a screen protector. In which case for a phone at this price point I would argue it should be factory supplied and fitted properly in a dust-free environment.
At the very least, contrary to the false claim on the Apple website that implies improved scratch and chip resistance they should warn this phone may not be as scratch resistant as previous models due to improved shatter performance.
I’m not arguing that improved shatter resistance at the expense of scratch resistance is bad or wrong, just that Apple need to tell us this before a £1,400 phone is scratched - not after.
had I know this, I would of course have fitted a screen protector on purchase, up to now I never needed one and that is my point.
Im not done with this and have raised a complaint with Apple about this.
BTW two separate people from Apple today (one in the store, one on phone support) both said the same thing about shatter v scratch, so it’s obviously widely known to Apple staff, who knew this in user land? I certainly didn’t.
[Edited by Moderator]
"Anything hard" can be grit in your pocket. I've seen people scratch phones with a polishing cloth when there was a single piece of grit between it and the screen. That can happen just as easily in your pocket.
I owned iPhone XR for over five years card in my pocket with no screen protector and they were pretty much zeros scratches.
I have owned an iPhone 14 plus for a little over a month carrying it the same way the same clothes and I’ve gotten multiple really visible small scratches and two long scratches something is up.
funny as I was never peddled a screen protector in the past, but this time I was, and I was like no I don’t need it because of how mine was in such good condition for five years in one case that was falling apart when I upgraded.
I’ve had mine for a month or two. 2 weeks ago, I noticed a quarter sized scratched area. I have never kept screen protectors on my iPhones and never had an issue with scratches. Extremely disappointed with the amount of money spent and that they don’t let consumers know of this issue and the importance of keeping a screen protector on.
It’s not a manufacturing problem, it’s all Ceramic Shield screens, they scratch way easier than gorilla glass, but is stronger. It’s a double edged sword
If you feel it is, make an appointment to have it examined.
Genius Bar Reservation and Apple Support Options - Apple
Apple is the only arbiter.
My IPhone 14 plus got 2 scratches in my pants pocket. There is no one scratch on back ou edges. Only in the middle of screen.
Same. I've had almost every generation of iPhone. I never use a screen protector. Not even a case. Keep it in a pocket by its lonesome. Never get scratches. Until this iPhone 14. Had it for 60 minutes => huge noticeable screen scratch. And now it's covered in them a month later.
If you think it's a manufacturing issue, either have your phone examined:
Genius Bar Reservation and Apple Support Options - Apple
or contact Apple Support directly:
Contact - Official Apple Support
Ultimately Apple is the arbiter and will decide.
Hello~ As long as we post within the bounds of the rules stated within the agreement we all had to agree to comply with we may post as we please. If you feel the screen of your iPhone 14 Pro is not what’s best for you either take it up with Apple who does not read these threads, leave them feedback in the link that I will post or get something else that meets your needs and expectations. Applying a screen protector is an attempt to help prevent damage and/or make the current damage less apparent. What do you think would help this discussion?
~Katana-San~
Screen protectors vary in cost, style and performance and I don't want Apple to include a protector I would need to remove to apply my own.
Instead, Apple offers you a choice - you can use one they sell at the Apple Store, one you purchase elsewhere or none at all if you don't care about scratches.
They give you the choice.
FWIW, Samsung used to apply one at the factory on past Galaxy models; they no longer do so on the Galaxy S22 and S23.
I have kept mine in a case with a screen protector built in since day one. Somehow my screen got scratched under the screen protector. I have never had any problem with my Apple phones up until the iPhone 14. Apple has to be doing something different. This screen is horrible!!!
I feel your pain, we are all here in the same boat apart from one or two whose are only trying to sell screen protector instead of acknowledging our pain. I’ve have the apple support so planning to pay £20 to replace the screen but the issue is my friend phone got scratched with the authentic screen protector from apple so not sure how much it will protect but worth a shot.
Some people never have a car accident and then immediately get into one five minutes after buying their expensive dream car.
Independent tests have shown the screen is no more scratch-prone than any other going back years.
thexr6 wrote:
now considering if i should apple care and have screen swapped and buy a screen protector.
That may or may not be an option. AppleCare doesn't cover cosmetic damage. If the scratches don't interfere with function, Apple may not be willing to replace the screen.
Because it's not a model-wide issue.
You are having a connectivity problem that must be resolved with Spectrum, coupled with an apparent hardware failure. Screen scratches are due to your failure to use a screen protector.
Millions of owners worldwide have none of the issues you do.
Iphone 14 Pro screen scratches
