Touch ID unable to unlock Macbook

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Level 1

21 points

Touch ID unable to unlock Macbook

I have a MacBook Pro, 13 inch M2 2022. I am unable to unlock it using my fingerprint. I have removed my fingerprint and set it up again several times and it still will not work so I am obviously doing something wrong.

I am running Mac OS Monterey 12.6

I have ticked all the boxes, unlocking, Apple Pay, iTunes etc

Automatic log in is set to off

Your password is required to enable touchID comes up when I try to use Touch ID.

Can anyone help me with this problem.

Thank you

Bev

MacBook, macOS 12.2

Posted on Oct 26, 2022 10:37 AM

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Answer 1

Oct 26, 2022 10:44 AM in response to bevchris

The option is available to enter several different fingerprints. Don't do that, exactly.

Instead, enter the SAME fingerprint more than once. Some readers have found that recognition improves dramatically.

You will still be required to enter the passcode frorm time-to-time and under certain circumstances, such as at power-on.

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Answer 2

bevchris Author

Level 1

21 points

Oct 29, 2022 8:23 PM in response to bevchris

This problem resolved when I upgraded to Ventura. Thank you.

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Answer 3

bevchris Author

Level 1

21 points

Oct 26, 2022 11:07 AM in response to Grant Bennet-Alder

Hi, thank you. I have also tried that several times. I have used the same fingerprint.

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Touch ID unable to unlock Macbook

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