iOS 16.1 Face ID not working

I received my iPhone 13 Pro Max from warranty repair 2 days ago. Service replaced true depth camera and everything is working for now.

I assume that update did hardware damage to it. I feel bad for people after warranty period. Apple should make extended service repair program for that.

This works!! I've tried everything, reset, reboot, removing the screen protector etc... Nothing... Until I read your tapping suggestion and thought I'd give it a go. Must admit, I felt like a bit of an idiot but for sure, it worked.

My process. First screen kept telling me to move the phone lower, then higher, then lower etc. Started tapping the screen around the top camera and suddenly, I got to the next screen with the prompt to begin moving my head, again nothing, so I began tapping again and it started following my head movement. Hey presto! It's now fully functional again :) THANK YOU Providence94 :)

Same here - service replaced my True Depth camera, luckily I was on my last day of warranty. Hope Apple announce service program, as we can see in this thread this is quite popular issue.

I received my replacement from AT&T, reinstalled / restored / setup everything in 16.1, so far Face ID works perfectly when at the same time on the "old" phone it keeps failing.

So I'd say that, so far (crossing fingers), the replacement works...

I took mine into apple today after talking with tech support online. Diagnostics with tech support didn’t find a hardware issue, but in store did find a hardware issue with Face ID. They are repairing it over night. Funny that you got a replacement and they are repairing mine instead.

We’ll get angry and me all u had to do was contact support even past the warranty they would have covered it due to it being a known issue. They replaced mine and it was out of warranty because it is their fault. So whatever get upset with me lol.

I had to go into Face ID settings and make sure that the require attention button was clicked on. But I have iPhone 11 Pro. Hope this helps some people.

Yeah, I am having the same problem, Iphone 13 pro max. I updated from 16.0.3 to 16.1 and Face ID stopped working.

I tried the different tricks / links (If Face ID isn't working on your iPhone or iPad Pro - Apple Support), but it did not change anything.

I downgraded to 16.0.3 and it worked, for a while. Then it began to fail again. But it might have been just a fluke.

It actually works fine for 5 minutes (identification, setup alternative appearance), then it fails for minutes / hours in the same spot, same light settings.

I upgraded again to 16.1 and I have the same behavior.

When it fails in 16.0.03 I see the "Face ID is not available", in 16.1 I only see "put your iphone a bot lower / higher" messages.

When I try to setup the face with a mask, I have the message "Your face must match the existing FaceID appearance".

AT&T is sending me a new phone, so I'll see if I have the same problem with the new one.

You never realize how annoying typing passwords on phone are until you have to :)

iphone 13promax IOS 16.1.1. Face ID stopped working right after the software update. Did all the trouble shooting recommended here and by Apple. It wouldn’t fix the problem. Took it into to the Apple Store and they ran a diagnostic. They tried to replace the front camera unit but were unable to and ended up breaking the phone speaker on top. Apple really needs to make these things easier to repair since their own technicians can’t even do it without worrying about ruining the phone. Also, why haven’t we heard from the company on this software issue with FaceID? There are 100s of post in the last few weeks about this from other users reporting the same issue.

i have the same issue!

but weirdly there is a way to get face id working again...idk how this works..but here goes..

try tapping on the region below the face is area..on the screen knock on the phone like you would on a door...and face id works for me...after a while face id stops for me like every other person..and on tapping on the screen it works again!

they Have to replace your phone.

Only solution for now is to replace True Depth sensor. You should contact Apple.

mine started working again. Randomly while on a call i tried to program my face again. Idk if it is related but try being on a call while you register your face.

It is so funny. It haven’t been working since 2 weeks. When I tap couple times on camera area, it start working again.

Hi, Me in the iP 13 Pro Max, I first deleted the saved id profile, then turned the iPhone on and off. After starting and entering the Face ID settings, I also turned off what I marked in the screenshot.
After these steps, the Face ID configuration worked without a problem.
You don't need to move those 4 sliders at the top at all, they will set themselves as soon as you configure your Face ID