iOS 16.1 Face ID not working

How did it feel to get scammed Apple is responsible for the Face ID not working due to their 16.1 update frying phones. Make them replace it if it goes out! It wasn’t anything u did it’s on apples update!!

Yes, let me argue with their store employees that their software broke my phone (that is past the 1 year warranty period) without any tangible proof. That will get me real far.

For what it’s worth my wife’s iPhone 13 Pro has also been running iOS 16.1/16.1.1/ & 16.1.2 fine.

He’s not wrong. I’m glad yours is working but mine and a lot of other peoples Face IDs were completely broken after 16.1. Never dropped my phone and did every bit of trouble shooting possible. Employees at the Apple Store tried to replace the camera but ended up damaging the speaker next to it because Apple makes things ridiculously hard if not impossible to repair. I agree that arguing with the guys in the store is not going to work. But this is definitely an issue that Apple as a company needs to address.

It's good if Apple covers it past warranty :)

I'm happy for you if you did not have to because they acknowledged the problem.

I know that in the past they did extended warranty for some Macs, did Apple mentioned to you that they will do something for this problem as well, or it was just someone at Apple waiving the fees for you as a commercial gesture, so not official yet?

I too spent countless hours trying to figure out the face ID issue. Even them running diagnostic on it and it wouldn’t even report back to them. I did mention that I’ve noticed that my camera seems a little bit blurry lately so now they’re replacing my whole entire iPhone

I have the same issue now on 16.2 on an iPhone 13 Pro Max. It’s worked flawlessly since purchase in October 2021 and now randomly decides to not work when it feels like it. There seems to be no pattern to it. Sometimes it works for a while and sometimes it doesn’t. So annoying. Hopeful Apple Store can do something.

Apple told me they would not replace my phone. Rep at AppleCare said a software update is coming soon to fix this issue. Now I wait and see. Not planning on buying AppleCare in the future. My phone hasn’t worked in over a month and no one at Apple will replace it.

It seems like Apple won’t replace your phone if you have Applecare, but they will tell you there is an issue with your phone if you don’t have it. If the next software update does not fix this issue, I will call Apple everyday until this phone is working as it should. I paid for a working phone and mine hasn’t worked in over a month.

Now it seems to be a hardware problem, but caused by them, from the software. they destroyed thousands of phones intentionally / or not. How do we prove that the software was the problem, who repairs our phones?

I just upgraded iPhone 13 Pro Max to ios 16.3.1 and faceid is not working. I reset and tried to setup but it’s not working. After several minutes with face on camera frame it says faceid is not available and to try later. Everything was working before the update

Same story. Face ID on 13 Pro suddenly stopped working and none of the solutions suggested by Apple correct the issue. Tried to reset Face ID and I get message to move the phone lower and then eventually it tells me that my face is not in the square (when it is). Seems to correlate to update to iOS 16. I'm now on 16.3.1, as of today, and it still isn't working.

Mine quit working again except maybe 5% of time. This after about a week of being perfect. I tried turning off/on FaceTime and Messaging as per @GhostRyder23 -- no fix for me tho. Bother. I'll find time to try giving it new images.

Funny enough, it just started working. I’m so confused haha.

Yeah it does that to me too sometimes, works for a small while, then stops working.

Annnnd back to not working