iOS 16.1 Face ID not working

I have the same issue now on 16.2 on an iPhone 13 Pro Max. It’s worked flawlessly since purchase in October 2021 and now randomly decides to not work when it feels like it. There seems to be no pattern to it. Sometimes it works for a while and sometimes it doesn’t. So annoying. Hopeful Apple Store can do something.

Apple told me they would not replace my phone. Rep at AppleCare said a software update is coming soon to fix this issue. Now I wait and see. Not planning on buying AppleCare in the future. My phone hasn’t worked in over a month and no one at Apple will replace it.

It seems like Apple won’t replace your phone if you have Applecare, but they will tell you there is an issue with your phone if you don’t have it. If the next software update does not fix this issue, I will call Apple everyday until this phone is working as it should. I paid for a working phone and mine hasn’t worked in over a month.

Now it seems to be a hardware problem, but caused by them, from the software. they destroyed thousands of phones intentionally / or not. How do we prove that the software was the problem, who repairs our phones?

****Solution****

So my Face ID out of the blue stopped working. I have no idea why… weird glitch. My phone wouldn’t recognize my face at all. I followed all the steps recommended (turn Face ID off, create alt appearance, reset face id, software update, factory reset, etc) to no avail. I just assumed the hardware dealing with the Face ID failed internally and I was SOL. Weeks later I FINALLY have found the solution.

Bizarre that this is linked somehow but I went into settings and turned off iMessage and FaceTime. I reenabled both and noticed that my Apple ID wasn’t linked to either one. I linked my Apple ID to both FaceTime and iMessage and Wa-La…. My Face ID started working again. Hope this helps someone!

I just upgraded iPhone 13 Pro Max to ios 16.3.1 and faceid is not working. I reset and tried to setup but it’s not working. After several minutes with face on camera frame it says faceid is not available and to try later. Everything was working before the update

Same story. Face ID on 13 Pro suddenly stopped working and none of the solutions suggested by Apple correct the issue. Tried to reset Face ID and I get message to move the phone lower and then eventually it tells me that my face is not in the square (when it is). Seems to correlate to update to iOS 16. I'm now on 16.3.1, as of today, and it still isn't working.

Me too — iPhone 13, FaceID quit working a few days after upgrading to iOS 16.3. So I tried upgrading to 16.4 but no fix. I then tried toggling FaceID off then on, no fix. Next morning (today) I was about to clear FaceID and give it new images but weirdly it started working again, sporadically, but solidly for 5 hours now. We’ll see. Btw, phone front camera was/is clean and none of the password required bullets of support.apple.com/en-us/HT208108 applied to my scenario.

Mine quit working again except maybe 5% of time. This after about a week of being perfect. I tried turning off/on FaceTime and Messaging as per @GhostRyder23 -- no fix for me tho. Bother. I'll find time to try giving it new images.

I’m having the same problem. Updated to 16.1. Was actually fine for a few days. Now it won’t work. I tried to reset it. Now I can’t even set it up.

iPhone 13 Pro on 16.1.

Funny enough, it just started working. I’m so confused haha.

Yeah it does that to me too sometimes, works for a small while, then stops working.

Annnnd back to not working

I’m curious if the replacement helps

Let me know if it does have a problem. I can see a case for a small percentage of iPhones simply having a hardware problem. Im considering a replacement as well TBH.