I updated to 16.1 on Monday and today my Face ID is no longer working, rebooted, cleared Face ID and now I cannot register a Face ID. I am able to place my face in the square but it tells me to place iPhone lower or higher. I tried adjusting the iPhone to no avail.
iPhone 13 Pro Max
After trouble shooting my phone remotely with apple support, and they performing a remote diagnostic scan that said my phone was in perfect health, they set up an appointment at the Apple Store for me.
The Genius at the Apple Store did an advance diagnostic scan that did show that my TrueDepth camera had an issue. Unfortunately it was an out of pocket repair of $279 since my 13PM was out of warranty and I did not have AppleCare. Repair took 1 hour 20 mins. I was told by their genius that *IF* Apple announces a service program for TrueDepth cameras on the iPhone 13s, then my paid repair would be eligible for reimbursement.
I’m curious if the replacement helps
Let me know if it does have a problem. I can see a case for a small percentage of iPhones simply having a hardware problem. Im considering a replacement as well TBH.
Yes I will. So far it works very smoothly again (with the replacement unit). I'll give more feedback at the end of my day.
i have the exact same problem. I tried almost everything in the book to get it right and it’s not working. Please help
Same here. No problems with replacement phone. I think it screwed up with the upgrade to 16.1. Was working flawlessly before.
There are ways to downgrade, in my case I tried and it did not work really.
In my case I went with AT&T, so in this case it is a full replacement.
It's weird that all of a sudden a lot of us have the same faulty parts...
The Face ID on my 14 pro max stopped working today. I’m on IOS 16.1.1
I’m using ipad os 6.1.1 rn, but this problem still not getting better. Apples make this junk upgrade and break up our device completely.
Same for my 12 pro max. Did the update to 16.1.1 and worked fine for about a week… now my Face ID isn’t working and I can’t reset it. I’m ******.
I’m having the exact same issue, does anyone know what to do about it?
Anyone find a solution? I update my to 16.1.1. Few days ago and can’t set up Face ID again won’t even register as I am trying to set up.
Quite. It's almost like the iOS 16 update broke them.
It did
Update. This worked for five minutes or so and then stopped working. Back to square one.
iOS 16.1 Face ID not working
