Printer Presets Not Saving

Howdy,

I just ran into this issue on a client's new Mac Mini, running Ventura 13.4, and none of the migrated print pre-sets worked correctly. I even deleted them, and re-added them, but they would not retain the customized settings properly.

I was able to resolve the issue by doing the following:

• right click (or control-click) inside System Settings -> Printers , in the area where the printers are listed, and select "Reset Printing System" (see Apple's instructions also at : <<Reset the printing system on your Mac to solve a problem - Apple Support>>
• basic instructions are :

On your Mac, choose Apple menu  > System Settings, then click Printers & Scanners  in the sidebar. (You may need to scroll down.)

Control-click the printer in the Printers list on the right, then choose Reset Printing System.

Note: If no printers appear in the Printers list, you can Control-click the empty list and choose Reset Printing System.

After you reset the printing system, the list of printers in Printers & Scanners settings is empty.

• Re-add any printers.

• finally, I re-added the printers, re-created the pre-sets, and they worked correctly! :)

Hope this helps someone out there!

Cheers,

Daniel

After nearly a year old fighting this issue in Ventura (and more recently Sonoma on my M2 Mac Mini), I was about to give up and go back to High Sierra, I finally found a solution that works through a tip on a similar thread on Adobe. I open any of my Photoshop files in Mac's "Preview" application, select my printer (in my case an Epson P900), choose my settings (size, sheet feed, Epson Watercolor Paper, etc.), and then save and name them as a preset. Now, when I go to print in Photoshop, these presets automatically appear and retain all my settings! This seems like an absurd workaround for a problem that Apple should have fixed a year ago, but it's fairly simple and, for me anyway, works like a charm. I hope this helps. I also hope Apple fixes this annoying problem soon!

For what it's worth. Installing the macOS 13.1 update seems to have resolved this issue for me. YMMV

I never saw the issue on my M1's. Only on an Intel iMac. I updated it to 13.1 this morning and was able to save presets as expected.

I can confirm the following:

Using both a MacBook Air Apple M1 (2020), macOS 13.1 and my personal MacBook Pro Apple M1 (2020), macOS 13.2.

1. I have set Print Job Security to have Print with PIN enabled, then selected Save current settings as a Preset.
2. Print to PIN works as expected for the current job.
3. The next attempt to use this preset has Print to PIN disabled.
4. I saved a second preset with some Finishing Options selected, Staple, Fold, Double-Sided and Print to PIN.
5. All of the settings EXCEPT Print to PIN were saved in the Preset.

The difference I have seen from past behavior is the selected PIN is being retained when Print to PIN is saved as a Preset, but the setting is disabled and has to be re-enabled for each print job. In the past the PIN was randomly generated each time Print to PIN was enabled or used without a Preset.

I am having the same problem on an iMac (Retina 4K, 21.5-inch, 2019), just updated to Ventura and seeing the exact same behavior in addition to being "Forbidden" when attempting to use the CUPS WebInterface to change default settings. Which leads me to believe there may be a file permissions issue with CUPS, I’m just not sure where to look to check. Printers are all configured via AirPrint, since Ventura seems to be having even more issues with LPD connected printers. On my personal M1 MacBook Pro, none of these issues are present.

I have been through **** this past week with printer issues. I have a Canon TS6320 desktop printer and all of the sudden my color prints were looking horrible. Long story short I fixed the issue, but in the process I had deleted all of my printer settings. When I went to build them again I had a terrible time getting my presets to stay. I am working in Lightroom CC and every time I selected the "Print Settings" (Layout, Media & Quality, paper Handling etc.) from the lower left corner in LR, and saved them as a new preset, they failed to retain the choices I made. Poking around a bit I opened "Printer Settings" from the menu bar in LR rather than the lower left corner next to Page Setup and tried the same procedure. It works. I have no idea why, but it does, I was able to set up printing presets and the choices I made were retained. Hope this helps someone else.

Mac Studio, Sonoma 14:6:1

I had to make the switch to ventura when I got my new Mac Studio a couple weeks ago, and while it hasn't been fixed, it is 'relatively' stable. I do go into the settings to make sure nothing has changed - which is still a PITA - but not as bad as having to actually set everything every time. So far I've only had about three instances where I found the settings altered, and all of those have been when printing from Illustrator. I just quit the app, restart it and it's back to normal. But it still needs major fixing.

Since Ventura, I am using a macro tool ("Keyboard Maestro") to automatically set all my printer settings properly each time I want to print because a number of settings are not retained in the presets.

Here in an update from me:

For my printer, it saves all the settings in presets except MPF feeder input vs. normal paper tray input. I am using a macro from the "Keyboard Maestro" tool like this: First, I select my desired preset in the print dialog. If I want to use MPF input with this preset, I just press CMD-M, which runs the macro, automating all actions to change this specific setting each time I need it.

This works flawlessly, but it's a complex macro that will need to be updated every time anything changed in the print settings dialog. Since options are printer-specific, different printers will require different macros.

I struggled with this for days (Sonoma bug) and many sheets of expensive paper and ink. Even the Preview workaround wasn't holding the preset attributes into Photoshop later. Until I clicked the DONE button on the PS preview (not Preview, the PS preview window) for the first time! I swear I had never used the DONE button for anything before. But it seems to have DONE what the SAVE button in the Printer Settings dialog could not do alone. Hope this works for others. Now I have to figure out why I have such a crappy simple printer setting interface that doesn't have all the necessary controls.

Hi Hugo,

For what it's worth, I can say that the only device I have experienced this issue on is an iMac (Retina 4K, 21.5-inch, 2019). I've not seen it on any of my M1 Mac Mini's or M1 MacBook Air's or M1 MacBook Pro's. YMMV, but you might be safe with a new Apple Silicon computer. Unfortunately for me, my main user of this feature on the iMac with two displays attached. So she probably wont be upgrading her device any time soon. I am considering downgrading her macOS back to Monterey if this issue is not resolved soon. Not sure how much work that would be.

Print with PIN is just a Secure Print option that basically means the user saves a four digit Personal Identification Number, then the print job is held at the printer/copier until they are physically in front of the printer where they select the secure print option and enter their PIN to release the job(s). As far as I can tell it is the only Print Security option available in the AirPrint PPD. I just tried installing the same BizHub copiers using the LPD Protocol instead of the AirPrint protocol and while other secure print options are available through the LPD print drivers the attempt to save these option selections has the same result. Everything works on the current print job, but none of the options are enabled in the saved preset. I am reaching out to KonicaMinolta for other secure print options.

My original complaint or issue included a problem with trying to change default settings through the CUPS interface. That ended up being a one off, one device only, unable to replicate issue.

The settings being retained in saved Preset's has been universal for me and I have 10-15 administrative secretaries that print confidential or sensitive documents to shared copiers. If they forget to check their Print Security settings with each job, panic ensues. I am hearing from others on the MacAdmin Slack printers-n-cups channel of tray selections and other settings only being retained for two or three print jobs in presets. Lot's of me too responses, but no solutions yet. I did see one suggestion for using a script to check printer settings before the job is actually sent to the printer/copier, but my Google foo is failing me now when trying to find that suggestion.

Same problem and I work remotely now my employees have to be in the office when I'm printing to make sure is right.