Printer Not working after Ventura 13.0 update

Tech Guy (Not Affiliated with apple) here!

I don't see any drivers for Ventura, but your Mac should be able to work with the printer due to a feature called "Airprint" that lets your printer and computer communicate.

When you say it's not working, does the computer not see the printer on the network? Or are you getting any errors?

Hi pdw47,

The Brother HL-L2390DW is an AirPrint printer. It should work with macOS 13 Ventura for printing without additional drivers, provided that the printer and the Mac are connected to the same network (Wi-Fi router). See also my first reply on page 1.

If Image Capture (Scan images in Image Capture on Mac – Apple Support (UK)) is not suitable for scanning with your printer, you could check whether Brother iPrint& Scan (https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=hll2390dw_us&os=10077) can be used, or if the third-party (commercial) VueScan (https://www.hamrick.com/vuescan/brother_hl_l2390dw.html#technical-information) would be of interest.

I am now ecstatic! I thought I'd tried everything, including that power-cycle sequence which I read about in a previous thread ... and the only option that hadn't been suggested was the direct Ethernet connection from printer to a router LAN port. I somehow miraculously laid hands on a cable just long enough, and bingo, it worked first time! The printer appeared in the apple box (one said something like bonjour, the other I can't remember, but I added both as they seemed the same device..) and off it all went.

I am über-grateful Jan .. thanks and I hope this successful outcome might help a few others stressed out by the lack of drivers keeping up with Apple's developments. ..

Sorry, but that is just not enough information in order for us to be able to assist you with a potential solution.

• Writing an effective Apple Support Communities question - Apple Support Communities

For example, which exact printer (make & model) do you have? What have you tried, so far yourself, to resolve this so that we don't offer potential solutions which may not have already worked for you?

No apologies necessary, just wanted to have as much information as needed in order to be able to assist you with this.

Unfortunately, Apple does not develop the printer drivers, and they rely on printer manufacturers to provide updated drivers for each new release of macOS ... as they are all invited to participate in the Apple beta process.

I also reviewed the Canon Support site for this particular printer, and also found that even though they had a number of updates, they didn't have a driver update. That either means that it doesn't require one, or that they have released one yet.

However, until that is resolved, you may still have a few work-arounds.

As such, see if any of the following articles can help:

• Update your printer software if your printer has a printing problem on Mac - Apple Support
• Solve printing problems on Mac - Apple Support

You can also try these steps to see if they can help:

1. Perform a "factory default" reset on the printer. You may need to check with the printer's user manual to learn how to do this.
2. Reset the Mac's printing system. Ref: Reset Your Mac's Printing System to Fix OS X Printer Problems - Lifewire
3. Enable the CUPS printer interface on the Mac. Ref: Enabling CUPS Printer Interface for Mac - vend

Windy City @ Heart Said:

"Printer Not working after Ventura 13.0 update"

-------

Update the Drivers:

The manufacturer likely has yet to do their part in proving the drivers. Get the drivers from none other than the manufacturer, as a way to avoid scams of sorts.

Hi,

The Canon TR8620 is a printer supporting the driverless AirPrint technology (About AirPrint - Apple Support), and as such compatible with macOS, as NachiThePanda also indicated.

If the TR8620 is on the same network as the Mac (and the iPhone and the iPad), additional drivers/software would not be required.

AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. Since this printer has Ethernet (in addition to Wi-Fi), you could choose to wire it to one of the LAN ports of the Wi-Fi router, instead of using a wireless connection.

AirPrint relies on Bonjour/mDNS. In case of a discovery problem, the following power-cycle procedure could be tested (in this order, with these waiting times):

Power off the Wi-Fi router, the printer, the Mac computer, the iPhone, the iPad, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Then power on the iPhone and the iPad. Finally, power on all other devices/computers.

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

Reset the printing system on your Mac to solve a problem – Apple Support (UK)

I had similar problem with my HP Envy 6255, albeit related to the scanning of documents. The scanner would work, but when I save the file (PDF), there was no image. I was on the phone with HP for over an hour, was told the printer is now obsolete and ultimately had to buy a new printer.

Not happy.

Hi Midnight Blues,

If you start a new thread (topic), this issue with the HP ENVY Photo 6255 All-In-One Printer (also an AirPrint model, thus hardly obsolete) will get the attention it deserves. That is, if you still have the printer.

According to this Apple document your printer is AirPrint compatible: About AirPrint - Apple Support.

Go tinto System/Printers & Scanners, click on your printer and in the next window remove the printer. Then admit back in using the AirPrint/wireless option. It's described in this Apple document: Reset the Mac printing system to solve a problem - Apple Support (MT)

Hello Jan,

Thank you very much for your response. I wish I had posted a question here, or at the very least, contacted Apple support. According to HP Tech Support, the 6055e is the printer that replaced the 6255, which I still have. I was in need of having to scan documents ASAP, so I immediately ordered the printer from Best Buy. It was supposed to be delivered the next day and of course, that didn't happen. I got it in two days. So far, I'm not thrilled with the functionality of the 6055e, which at this point, doesn't appear to have, not only better functionality, but even the same functionality as the 6255. Disappointing to say the least.

I'll likely sell the 6255 now.

Thank you again for your response!

MB

"Thanks Windy City! I never heard or read anything about "AirPrint"? Wish I knew about it before buying a new printer.

Thanks again for your response!

MB"

My apologies Old Toad, the thanks was meant for you.

Cheers,

MB

So Ventura has rendered a piece of equipment useless. Silverfast 8 no longer works and the the vendor has yet to have a solution. They want to charge a hefty fee for an upgrade. I think Apple needs to fix this.