Keyboard not working on MacBook Air (M2) 2022

I got my laptop(MacBook Pro 2022 M2) last year, a few days ago my keyborad started to get some issues, the spacebar stoped working and the tab Key also stoped working, and other keys, i have updated the software, followed the cleaning steps, rebooted the laptop, but it still isn’t working, it was never sticky, it clicks,it just doesn’t do anything,I didn’t spill anything on it or dropped it.

unfortunately we the customer are getting the raw end of the deal. With all the complaints about the same issue Apple will not own up to making it right . I have a $1900 (estimated ) that they want to charge me an additional $600+ to fix and it’s not the consumer fault Apple put out a faulty machine. I try a factory reset the other day and it does not fix the issue . I had to purchase another one because I need it for work . So now I have two MacBook Air M2 2022 . Hopefully Apple will do us right and take faulty machine and either fix them for free or give us a fair trade in price . I’m crossing my fingers the new machine I just got does not end up doing the same thing .

I reinstalled the system software and the keyboard started working again. For about a week, then it stopped again. Then there was a system software update that got it working again. It's been working about a month now. 🤞🏻

But I still keep an external keyboard and mouse in my office, just in case.

sukhman26 wrote:

MacBook Air m2, 2022. Keyboard has suddenly stopped working. Tried all the solutions I could find on internet but nothing is working. This is really bad on part of apple. Bought such a costly laptop and it's useless in a year. mine is out of warranty and I don't want to spend a fortune again to get it fixed. Did anyone find any other solution?

So have you tried the suggestions posted earlier in this thread, like booting into Safe Mode to see if anything changes?

I'd recommend, if nothing seen in this thread earlier helps, bringing it in to the Genius Bar and let an Apple technician take a look. For sure, your keyboard should NOT have failed, and it's not a common issue. It could be an inadvertent Setting change...or simply something a Safe Mode restart fixes.

Oddly, I've had more luck just restarting than restarting in safe mode. (In the sense that sometimes a restart fixes it, sometimes it doesn't. The two times I restarted in safe mode did not help.)

When a restart doesn't work, sometimes a system reinstall does. (Worked twice, didn't once.) The time it didn't, the next software update fixed it. For a while. But when it quit working again a restart worked.

FWIW, the one time I took it to the genius bar they couldn't figure anything out, wanted to send it in for repairs. I couldn't be without my computer that long, so I limped along with an external keyboard and mouse until a system update fixed it for a while.

I too am unimpressed by the MB Air m2 2022...

I tried all recommendations and nothing works. I actually purchased a new Macbook air due to needing it for work, but I will not recommend this Macbook air until Apple corrects the issue and makes good with customers who have had this issue.

It's not an inadvertent setting or a safe mode fix, tried factory reset, safe mode restart, nothing works. No way I am taking it in for a $600+ fee and than with the possibility of them charging more per the customer service. It's hardware per Apple techs I spoke with.

So I have an update! I tried to re-install my OS from reset screen, quit the installation midway, laptop restarted itself and voila my keyboard started working. Not sure how long it will last but give it a try.

so I am sure it’s not a hardware issue now, it’s totally software glitch

We gifted a M2 MBA 13" to our grandson for college in July 2022. By August 2023 he could no longer use the keyboard. Apparently the keyboard issue had been intermittent for the prior six months but he never said anything while it was under warranty. We bought him a M2 MBA 15" as a result and I took over the 13". After leaving the MBA powered off for a few days, I was able to power it up to do a factory reset in recovery mode. Since that time the keyboard has worked flawlessly but the keyboard backlight does not. Considering that there are no further issues with MBA and the method that was used to restore the keyboard that Apple may have a firmware issue.

Hey there,

I just had a similar thing happen to me with my new macbook but I fixed it! Even when I plugged in an external keyboard, I couldn't type in my password, so I tried starting it up in safe mode (holding down the power button while starting up). From there I reinstalled the macOS (for some reason I could type my password here with the external keyboard). This then allowed the external keyboard to type in the password bar on the main login screen. After checking all the additional keyboard/mic settings everything was as it should be. I figured now I was logged in I could at least do a back-up, then a full factory reset of the Macbook. The factory reset seems to have fixed it!

My hard pat on my M2 MBA did not fix.

The last time I resolved, six months ago, by reloading MacOS. Keyboard worked since until yesterday when I was doing some video conversions and the MBA got really warm. Warm enough to soften butter but not melt chocolate. I shutdown and left alone overnight. Just now powered up and no keyboard.

I have purchased Macbook 3 months back and facing the same issue. Sometimes keyboard stops working. And I have to close my MacBook for 10 min then if I open, It works. Totally Apple has made them self as pirate taking everyone money and not delivering any quantities now a days. I used to be an apple fan boy. But now it disappoints me.

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Same issue ( keyboard and trackpad ) after two week of usage!! , they take it for maintenance from 50 days and till now didn't fix!

Same issue. Just bought mine and the keyboard stopped. Same computer Mac Air M2 must be a mass defect.