"This iPhone is Open in Another Window" error

Found two workarounds!

the reason iTunes/Music isn’t working is because the Finder window is open; even if you closed Finder, you didn’t click out of the above screen before doing so. The easiest way to fix this is to relaunch Finder:

• Hold ///CMD+OPTION and press ESC while holding
• Click on Finder, then Relaunch

But a quicker fix that worked for me is: clicking on the iTunes Store, on the left hand side of the Music (iTunes) window, then clicking back on your phone.

These both worked for me, I hope they work for you!

The iPhone controls are now found under "Finder" -> iPhone. If you click on the iPhone in the Finder Window the controls for the iPhone are there. (October 16, 2023)

Ignore the “///“ and just hold CMD and Option and press Esc.

Every Mac comes with Music. “Music” is the new iTunes. And within the left panel, in Music, there should something labeled “iTunes Store”. Clicking that, in the left panel, then clicking back on “iPhone” should fix the issue.

Hi dodgers1970,

Welcome to the Apple Community,

See this other discussion thread on a similar situation:

This iPhone is open in another window - Apple Community

Eg: this seems to have been a solution:

"I am not exactly sure what I did but I can now update and back up my iPhone via the Music app on my iMac.

I think it was from making sure both my devices are signed into iTunes"

All the best :-)

Thank you for posting what worked for you, dodgers1970.

Re: Apple please fix this

In this community we are all Apple Users, like yourself, so we are all talking user-to-user.

To send feedback to Apple, there is a webpage available for that (link below)

They will likely not reply, but your feedback will reach those who can make changes.

The more feedback received on a topic, the more attention they may give to it.

Product Feedback - Apple

soomuchstuff wrote:

same thing here, i tried the first thing with the cmd+options, closed finder, relaunched, that did nothing. now this second one, i have the new Imac M1 chip, and in music, and i DO NOT see anything called itunes,

iTunes no longer exists on Macs. It has been split into several separate apps:

• Music - what you used to call iTunes
• Podcasts - Separated out from iTunes podcasts
• TV - Separated out from iTunes videos
• Finder - replaces the sync function of iTunes

same thing here, i tried the first thing with the cmd+options, closed finder, relaunched, that did nothing. now this second one, i have the new Imac M1 chip, and in music, and i DO NOT see anything called itunes, could you maybe do a screen shot or sum sum, PLEASE

My understanding is that since Apple replaced iTunes with Apple Music, the MacOS Finder manages physical syncing, including the interaction with the itunes db. Apple Music is just attempting to notify you of that fact. Assuming that is your issue, you should be able to click on your iPhone in Finder and manage the sync there.

In the image below, you can seethe Finder window on the right in the foreground managing the iPhone syncing via USB cable. On the left in background is Apple Music with the message "This iPhone is Open in Another Window"

Yea I'm having the same issue. Such a cool feature... yet again Apple probably changes something that didn't need to be changed to introduce further issues. Also noticed that you can't view your storage in about this Mac, but now have to go through 2 windows. Thank God! There were hordes and hordes of people asking for this change.

I have tried every solution possible (shut off computer and phone restart, safe mode, etc, etc). I am not sure why but I synched through AppleTV app on my mac and it finally worked. I cannot explain why this has happened, I am not an expert, but, this worked for me, and I hope it's helpful to other.

Apple please fix this

I am a neophyte, but neither of the above worked for me. My Mac has Ventura 13 installed. Therefore there is no iTunes anywhere. Not as an app on desktop, within Finder or within Music. therefore the second option does not work.

For the first: are you saying - hold "///"? and then the CMD+option and escape? how does one hold the "///" I am sure it is obvious to the world what this means, but I have not been able to make use of this help.

Could you explain a little better for me? thanks

On Ventura they moved the sync page from iTunes to Finder ,or open any folder ,on left side look for devices , click on your iPhone and there it is :P, that window moved to finder ("This iPhone is Open in Another Window" - no error , just a minor rearrange )

Your second option worked perfectly for me (But a quicker fix that worked for me is: clicking on the iTunes Store, on the left hand side of the Music (iTunes) window, then clicking back on your phone.)

Obviously, there is a pretty serious bug in the Music app.

I was too facing this issue, but I got rid of it.

In Itune, Where your iPhone is showing, do the right click with your mouse, and you will get some options Choose SYN, and it will start synchronising after the completion of syn. It will come to a standard window.

"This iPhone is Open in Another Window". But there is no other window open.

I want to restore back up from I tunes to my phone after service and when I connected my phone to my MacBook , click on iTunes and this message shows up again and again whatever I do.