"This iPhone is Open in Another Window" error

anotherjoshua wrote:

How hard is it for Apple engineers to solve this? Seriously?

There is nothing for Apple engineers to fix, it is working as designed. The iPhone IS open in another window, Finder, specifically, and it is open there because you didn’t close it the last time you synced or backed up your phone. Just relaunch Finder from the Force Quit window.

You have to wait for it to find and sync to the phone, that can take several minutes. But you can just Relaunch the Finder, if you are getting the “open in another window” message.

It shows up in FINDER as a drive

I was too facing this issue, but I got rid of it.

In Itune, Where your iPhone is showing, do the right click with your mouse, and you will get some options Choose SYN, and it will start synchronising after the completion of syn. It will come to a standard window.

Correct and you can’t “force quit” Finder but you can “relaunch” then go back to your Music window and click iPhone.

Hi dodgers1970,

Welcome to the Apple Community,

See this other discussion thread on a similar situation:

This iPhone is open in another window - Apple Community

Eg: this seems to have been a solution:

"I am not exactly sure what I did but I can now update and back up my iPhone via the Music app on my iMac.

I think it was from making sure both my devices are signed into iTunes"

All the best :-)

I just ran into this problem as well. Re launching the finder didn't work at all but I did find that I could sometimes, not every time, get the phone to load and be able to drag and drop files to my phone by selecting between different views like recent, album or artist until the phone showed up and was stable enough to move files to.

I have found Music to be the buggiest, fidgety, broken app I have ever used. It probably fails me about 30% of the time. I wish they would do something to fix it. Just the worst.

Apple does tell you this, both in the iOS manual and the Knowledge Base→Sync your iPhone, iPad, or iPod using your computer - Apple Support - see If you're using macOS Catalina or later

Yes, that is it, they apparently turned the phone into an external drive of sorts, so it shows up like a drive would. It would have saved everyone a lot of time if they error message read "This iPhone is Open in Another Window located in Finder as a drive location" or something like that, some sort of direction as to where.

The second option you shared worked so quickly and easily!! Thanks!!

Yea I'm having the same issue. Such a cool feature... yet again Apple probably changes something that didn't need to be changed to introduce further issues. Also noticed that you can't view your storage in about this Mac, but now have to go through 2 windows. Thank God! There were hordes and hordes of people asking for this change.

I have tried every solution possible (shut off computer and phone restart, safe mode, etc, etc). I am not sure why but I synched through AppleTV app on my mac and it finally worked. I cannot explain why this has happened, I am not an expert, but, this worked for me, and I hope it's helpful to other.

Apple please fix this

Thank you for posting what worked for you, dodgers1970.

Re: Apple please fix this

In this community we are all Apple Users, like yourself, so we are all talking user-to-user.

To send feedback to Apple, there is a webpage available for that (link below)

They will likely not reply, but your feedback will reach those who can make changes.

The more feedback received on a topic, the more attention they may give to it.

Product Feedback - Apple

I am a neophyte, but neither of the above worked for me. My Mac has Ventura 13 installed. Therefore there is no iTunes anywhere. Not as an app on desktop, within Finder or within Music. therefore the second option does not work.

For the first: are you saying - hold "///"? and then the CMD+option and escape? how does one hold the "///" I am sure it is obvious to the world what this means, but I have not been able to make use of this help.

Could you explain a little better for me? thanks

"This iPhone is Open in Another Window". But there is no other window open.

I want to restore back up from I tunes to my phone after service and when I connected my phone to my MacBook , click on iTunes and this message shows up again and again whatever I do.