Level 1

42 points

Cannot sign into Windows iCloud: get a pop-up with only a red circle with a white cross

Hi,

I am not able to sign into Windows iCloud. When I try, I get the following pop-up (after the busy sign circles for a while):

No other messages than this pop up. When I put in an invalid password, I get the message 'Your Apple ID or password is incorrect'. So it seems, that my pop-up is not related to invalid credentials.

I am on Windows 11 Pro (22621.819) and use iCloud 14.0.162.0.

I have tried an uninstall / re-install, but this didn't help.

Any suggestions how I could solve this problem or how I can find any hints on why iCloud generates the rather non-informative pop-up?

Thanks in advance!

Posted on Nov 10, 2022 1:38 PM

Top-ranking reply

hronk

Level 1

13 points

Posted on Jan 27, 2023 5:54 AM

I spent a few hours trying to reverse engineer what the issue is here with process monitor and eventually resolved it. The client certificate that iCloud uses to talk to the server appears to be getting broken in some way.

How I fixed it:

* certmgr.mmc, file->add/remove snap-in, certificates, my user account. There should be a certificate in Personal\Certificates with a Issued By of Apple iPhone Device CA. Delete it.

* In file explorer, go to %APPDATA%\Microsoft\Crypto\RSA. There should be a folder with a name like S-1-5-21...or the like. Go in there.

* Backup this directory before messing with it.

* Open each file with Notepad, starting with the oldest one. You're looking for one that has the string APNSDaemon in it. Delete that one.

* Restart the computer and icloud signin should work now.

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85 replies

barryh5

Level 1

21 points

Feb 27, 2023 6:01 PM in response to smithje3

NOTE: one my computers was impacted (not working). I changed my iCloud password because password vault compromised (hence I changed all passwords). Upon changing the iCloud password, all other Windows computers impacted.

Upon all Windows computers impacted, I followed HRONK (I think poster, I cannot find the original) directions on all computers the. iCloud worked. This is an Administrator level set of steps but works.

Mar 15, 2023 10:47 AM in response to MatCote

It seems clear that all of the various workarounds found in this thread are just band-aids. We don't know the root cause of this issues. So, it is really up to Apple to solve this and get an update out.

rwmcki1

Level 1

0 points

May 17, 2023 5:44 AM in response to trondr

I did the 'fix' mentioned above on my home computer, it got rid of the red x error and let me log into icloud from the app. On the down side I can't see my photos, I have to go thru a browser to see them. On my work computer, I have access to icloud thru the app without any issues AND i can see my photos. I just hope Apple gets the issue resolved.

joetorch

Level 1

13 points

Nov 13, 2022 2:32 PM in response to tsu272

I'm having the exact same issue and have tried everything that the others have tried. Nothing has worked. The issue started after syncing my iPhone 14pro. Immediately prior to that, it was fine.

tsu272 Author

Level 1

42 points

Nov 15, 2022 5:35 AM in response to joetorch

I logged out the other AppledID. If I then try logging back in, I have the same problem with the red cross and no explanatory text

Nov 17, 2022 9:05 AM in response to tsu272

Same problem, Windows 10 Pro 22H2, OS build 19045.2251. Reinstalled Microsoft 365 and ICloud with multiple reboots, but problem persists

Nov 20, 2022 11:04 AM in response to joetorch2

OK, but how do you get that older version?

J0hSe

Level 1

8 points

Jan 29, 2023 5:31 AM in response to hronk

Totally works for me. However, I only had to delete the file

Thanks!!

barryh5

Level 1

21 points

Jan 30, 2023 6:39 AM in response to hronk

Worked for me. I did all the pieces (personal certificate from Apple and crypto piece).

Go_West

Level 1

49 points

Feb 4, 2023 7:26 AM in response to hronk

Deleting the key in the RSA folder works!! Thank you kind stranger. Also finally there was some actual advice on this forum

Jindong

Level 1

8 points

Feb 17, 2023 3:40 AM in response to hronk

Can you tell me more about the debug process, your method doesn’t work, I don’t have any APNS related certificates.

Jindong

Level 1

8 points

Feb 17, 2023 5:22 AM in response to Jindong

So I deleted this file though I can not find it through certmgr, now the error has gone, thanks. Strange problem.

Jindong

Level 1

8 points

Feb 17, 2023 5:32 AM in response to Jindong

Now the certificate reappeared under my account...

Feb 18, 2023 11:06 AM in response to DoctorBrown

You’re making this harder than need be as per this 50 year military officer and career engineer. If your system is secure then D/L the aforementioned file poses no risk.

saberone

Level 1

8 points

Feb 21, 2023 2:00 AM in response to hronk

You are a genius! Thanks. It finally works for me too!

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Cannot sign into Windows iCloud: get a pop-up with only a red circle with a white cross