tapping icons does not activate app

My iPhone's screen is sensitive to the touch but tapping icons does not activate the app. I cannot turn off the phone to restart it using the buttons on the side.

Posted on Nov 14, 2022 1:19 AM

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1 reply

Jeff_W.

Community Specialist

Nov 15, 2022 2:36 PM in response to SMC7180

Hi SMC7180,

If apps are not opening when you tap on them, you can try the suggestions here to troubleshoot your device's touchscreen:

If the screen isn't working on your iPhone or iPad - Apple Support

You can also try forcing the device to restart, which is described here along with other suggestions for when your device isn't responding:

If your iPhone won't turn on or is frozen - Apple Support

Cheers!

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tapping icons does not activate app

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