Why is iCloud syncing paused on my iPhone 13 mini?

even when on wifi and charging.

in messages on an iPhone 13 mini IOS 15.6.1. I have rebooted


any ideas?


[Re-Titled by Moderator]

iPhone 13 mini, iOS 15

Posted on Nov 14, 2022 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2022 2:49 PM

Hello AndrewIH,


The first thing we would suggest would be to power cycle the iPhone by following these steps found at Restart your iPhone - Apple Support:  


1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, Force restart iPhone - Apple Support

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


While simple, this can refresh the iOS, apps and connections. 


If the problem continues, and the issue is confined to Messages, follow these steps:


  1. Tap on Settings > [your name] > iCloud > Show All
  2. Look for Messages
  3. If On, tap Messages
  4. Toggle "Sync this iPhone" off
  5. Wait 10 seconds
  6. Toggle "Sync this iPhone" back on


The purpose of these steps is also to reset the connection with the servers.


Have a good day.


64 replies
Question marked as Top-ranking reply

Nov 15, 2022 2:49 PM in response to AndrewIH

Hello AndrewIH,


The first thing we would suggest would be to power cycle the iPhone by following these steps found at Restart your iPhone - Apple Support:  


1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, Force restart iPhone - Apple Support

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


While simple, this can refresh the iOS, apps and connections. 


If the problem continues, and the issue is confined to Messages, follow these steps:


  1. Tap on Settings > [your name] > iCloud > Show All
  2. Look for Messages
  3. If On, tap Messages
  4. Toggle "Sync this iPhone" off
  5. Wait 10 seconds
  6. Toggle "Sync this iPhone" back on


The purpose of these steps is also to reset the connection with the servers.


Have a good day.


Jan 5, 2023 12:37 PM in response to Truffles100

The same thing has been happening to me in 16.2 on my iPad, but while the Files app tells the syncing is paused (at the bottom of the window and and has an exclamation mark with circular arrows around it next to iCloud Drive in the side bar), it is actually syncing in the background. To get rid of the incorrect app badging, I followed the instructions srbwanderer has above but for Settings > [your name] > iCloud > iCloud Drive > toggle off, wait a bit, and turn it back on. After the Files app reestablished syncing with the iCloud Drive servers, the app badging is fixed. Hope this helps.

Apr 2, 2024 12:47 AM in response to AndrewIH

Just to share my experience with New Iphone15 ProMax that have the same issue and I was supported by Apple support team and we tried all what mentioned in below and the last thing we find its a bug in IOS 17.4.1 and its a fake message , since I did a restore to other Iphone 15 and it was sync successfully even it was showed " iCloud Syncing Paused".


so as per Apple support, I will wait till next version IOS update .

Mar 27, 2023 12:08 PM in response to AndrewIH

Back up your iPhone to a Mac or at least to full iCloud. (Go to settings)


update your iPhone to 16.x

the bad syncing issue doesn’t disappear but is less frequent since updating


create a free proton account and use free proton VPN and let apple know on their feedback pages that you want better support and better tech beyond pregnant man emojis.

Dec 29, 2023 5:34 PM in response to AndrewIH

just in case anyone comes accross this thread in the future, I had this same issue in the messages app on my macbook pro.


if you "Sync Now" just from within the messages app settings, it goes for a bit and then pauses without explanation. (Messages -> Settings -> iMessage tab -> "Sync Now")


however, doing it through iCloud:

System Settings -> Apple ID -> iCloud -> Apps using iCloud (Show more Apps) -> Messages in iCloud -> Status (Sync Now) -- it seems to work properly.


not sure if these are referring to the same sync process or something different.

Jun 3, 2023 7:04 AM in response to srbwanderer

Doesn't do anything if the issues are serverside, iCloud has some serious capacity problems. At one point I had to call Support because some batch script hung and 20Gb of deleted files counted towards my quota, and I stopped receiving emails. Support had to delete those manually. Even now when I am syncing, it syncs a file or two, pauses, syncs again, pauses...

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Why is iCloud syncing paused on my iPhone 13 mini?

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