Level 1

24 points

Airpods pro 2 disconnecting when answering call

I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t **** me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP

iPhone XS, iOS 16

Posted on Nov 23, 2022 11:59 AM

Top-ranking reply

WhiteAngle

Level 1

12 points

Posted on Oct 6, 2023 6:33 AM

Airpods Pro 2 latest firmware (6A301) + IPhone XS Max IOS 17 Problems Solved.

Hello good people in this forum,

I have logged in specifically to let all who have problems with the airpods pro 2 and IPhone XS Max know that the problems related to these have been fixed. However, in order to see this resolved you have to erase all content (format if you will) the IPhone completely. After erasing content, do not restore data from other devices, but rather use the ICloud to sync contacts and other data types. I have talked to Apple about this and we seemed to have managed to get the root cause of this aching problem many have encountered.

Post doing this, I have encountered a fully working, fully connected, and completely working voice call operations without all the previous behavior of disconnection from the IPhone and not being able to take in voice calls via the airpods.

I hope this finds you well,

David Bendayan

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61 replies

Mar 22, 2023 1:04 AM in response to i_believe_in_ufos

Yes I VPN configured in my phone but don’t use it and how does it matter with AirPods Pro 2 in disconnecting it.

koen228

Level 1

8 points

Mar 22, 2023 12:02 PM in response to Ranjeet_009

Perfect! Helped me out! Thanks a lot. Apple told me to wait for the next update..

May 31, 2023 2:04 AM in response to Lucifer0660

No, for me it is still disconnecting on VoIP calls (WhatsApp/FaceTime).

Jul 2, 2023 6:19 AM in response to Palladio123

Hello

my AirPods are getting disconnected the calls once I try to take it from my ears or even touch it. What is the solution

Sep 12, 2023 3:59 AM in response to Palladio123

I am also using iphone xs and bought new airpod pro 2nd gen ..and.i have same problem

Sep 20, 2023 7:49 AM in response to Uniquedipendra72

Your problem solved now ?

Sep 20, 2023 6:28 PM in response to mrmichel45

Already did all the above advise, nothing worked for me and many iphone xs users

Oct 8, 2023 7:52 AM in response to Uniquedipendra72

Hello brother.. im also using airpods pro gen 2 with my iphone xs …please give me your feedback about airpods battery life , like how many hours your getting in full charge ?

Nov 16, 2023 8:46 PM in response to Palladio123

I’m having similar issues with iPhone XS and AirPods Pro 2nd gen. I’m on my second pair of AirPods Pro same issues.

Nov 30, 2023 9:04 AM in response to Ranjeet_009

I tired this, it worked for a minute the issue reoccurred as the call progressed ☹️ Any other possible troubleshooting steps you can recommend?

Apr 5, 2024 3:01 AM in response to IvanLapitski

That’s doesn’t always work

Apr 5, 2024 3:02 AM in response to Ranjeet_009

That did not work for me at all

May 14, 2024 1:55 PM in response to coulditbejay

This worked perfectly thank you so much!!! You’re a hero!!

Jun 18, 2024 9:49 AM in response to IvanLapitski

crazy but this works. nothing else did. not that i like this as a long term solution.....

Jun 23, 2024 11:38 PM in response to Palladio123

I think I’m going to smash them on the floor. Absolutely useless device. I want my money back

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Airpods pro 2 disconnecting when answering call