Airpods pro 2 disconnecting when answering call

I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t **** me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP

iPhone XS, iOS 16

Posted on Nov 23, 2022 11:59 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2023 8:31 AM

Hi,


Please follow the below steps to resolve this:


  1. Go to the setting
  2. Go to Accessibility
  3. Go to Touch
  4. Go to Call Audio Routing
  5. Select the Bluetooth Headset instead of the Automatic


That's it, the issue is resolved.

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Airpods pro 2 disconnecting when answering call

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