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User profile for user: DrJimC
DrJimC Author
User level: Level 1
4 points

iPAD Pro (2018) froze during OS Update

I was updating my devices but my iPAD PRO 11" (A1980) froze and I can't get it to recover. I've used the 3 button reset procedure, but it returns to the white screen with 'Swipe to upgrade' at the bottom as the only option. I can't get it to Force Quit or restart. I tried hooking to my iMac to recover, but the iMac doesn't even recognize it as being attached so I can't reset or reboot from there. I was having absolutely no problem with the iPad before the attempted update.


Any advice on how to restore?

iPad Pro 11-inch Wi-Fi

Posted on Dec 3, 2022 6:24 AM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
291,248 points

Posted on Dec 3, 2022 6:32 AM

If your iPad is not recognised by your computer when connected, try using a different USB port. Otherwise, this support page may help with troubleshooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
291,248 points

Dec 3, 2022 6:32 AM in response to DrJimC

If your iPad is not recognised by your computer when connected, try using a different USB port. Otherwise, this support page may help with troubleshooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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iPAD Pro (2018) froze during OS Update

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