CarPlay disconnecting (Mazda CX5-2023)

Hi zengnoris,

Thanks for posting in Apple Support Communities.

With CarPlay disconnecting there are a few steps that can be done. There's not need to repeat any steps that have previously been performed.

1. Check your connection to your CarPlay stereo:

*If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

*If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

These steps can be found in If you need help with CarPlay.

Regards.

My issue is a bit more confusing. I have a 2016 CX5, that never did this until about 3 months ago. So I presumed it was related to a phone SW release. But since it does it occasionally with no phone connected and it was fine for 6 years, I can't really blame a firmware or SW update. And if it's a mazda issue, it wasn't an issue for a long time. so IDK.

Hi jbmn - this is exactly my problem! I've tried every idea from Google and nothing works. Mazda will look at it for $182 service charge, which will most likely cost a lot more when they try to upsell me. I think it's a mazda issue and they just don't want to admit it. So frustrating....

meg

The SD card powers maps in the built in navigation system and the Mazdas that have a heads up display require the SD card insertion to see the automatic display of speed limits. It is located in the center console under the armrest next to the USB ports.

Hi! I am having the same issue, I saw on another forum that other people who were having the same issue bought a new SD card off of amazon/ebay for like 50 bucks. Problem is the links they posted the SD cards are no longer available. I refuse to pay 300+ for a new SD card when this is a clear mazda issue. I want install the apple card play but am wondering if I need the SD card in order for it to work? Does anyone know? If I don't then cool because I never use the mazda nav system anyways.

Unfortunately, I have this problem as well. I have a 2021 Mazda CX5 and went from an iPhone 12 to an iPhone 15 Pro max and it will not connect to CarPlay 90% of the time. What’s weird is it will connect to it probably 1 out of every 10 times. My iPhone 12 never had any issues. The Bluetooth says my Mazda is connected, and my Mazda says my phone is connected, but the CarPlay does not connect. I thought it was an adapter issue since the iPhone 15 uses a different USB cord than my iPhone 12, so I bought a USBC adapter and that didn’t help. I bought the android cord which fits the Apple 15 and that didn’t help. I am so frustrated. I am going to go to my local Mazda dealer and see what they have to say. if they give me any useful information, I will post it. I’m sorry everyone is having this issue but at least I know it’s not just me!

2017 Mazda MX-5 Miata with the CarPlay upgrade, same issue happening with iPhone 13 for at least the last year on official iPhone cable. Random disconnects from Mazda Connect. Please fix.

Spoke a bit too soon. Now not rebooting, but still disconnecting.

after 3 years of no issues it just stopped working. I rebooted and did everything recommended but didn’t work. Should I contact Mazda?

Where do i find the SD card? And what is the purpose of the SD Card?

The infotainment/audio system in my new 2024 cx5 Signature Turbo is also glitchy.

Which is a shame because otherwise the car is great.

Mazda: are you reading these comments?

Don’t you need the SD card for navigation?

In my 2023 cx-5 it is in the center console next to the usb plugins, under a rubber cover.

but if carplay works then you don't need the native navigation functions

Mazda Miata RF with IPhone 13 Pro Max. Constant disconnections with Apple CarPlay, which is quite dangerous trying to reestablish a connection while driving a stick shift and getting lost with no navigation. Both Bluetooth and wired connections fail within five mins of starting the car and is quite annoying esp when you’re jamming to a song then to have it suddenly shut off. I also switched my cable to a genuine apple product and still experience dropping. Tried updating the car’s infotainment system. Tried re-pairing Bluetooth. Nothing works. The only thing I can think of that has changed is the iOS 16 update to my iphone. Before the update, I had a solid connection. Apple please fix.