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Unable to use streaming apps

Hello,


A couple things that I’m trying to figure out:

(1) I recently reset my iPad Air, Hoping that it would clear out whatever is causing it to run so slowly; now the device says that it is running the most recent update version (12.-.-). When I try to open Peacock and Netflix streaming Apps, I receive an error message stating that the iPad is not running the newest update (15.-.-), but that I can download an older version of these Apps in order use them. Message is/seems false, as (i) there is no option for me to update, and (ii) the earlier streaming app versions (Netflix/Peacock) are not available. Amazon (Prime Video) seems to be working fine, and Netflix was working fine prior to resetting the device.


(2) I am curious about iCloud storage (i.e. how to manage it without requiring upgrade). It appeared that my device was not downloading the most recent update (15.-.-) because my iCloud storage was full. I thought that purchasing additional iCloud data would enable my device to download/run the most recent update (15.-.-), but my device is saying it is running the proper (most recent update version).


It seems like a scam to get me to buy data, but not a very good one (scam, since the issue persists).


Lastly, (3) is it possible to cancel my purchase of additional iCloud storage, since it (insufficient storage) is actually not the reason for issues I’m having?


Thanks for any information you can provide; I tried to explain what’s going on in as much detail as possible.


Dan

iPad Air Wi-Fi

Posted on Dec 25, 2022 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2022 7:12 PM

If the the iOS App Store puts up a message that a older compatible version of an app is still available, then it is still available and you should attempt to download the older version as the pop-up meassge states.


As far as cancelling your iCloud storage. you go into your Settings app, under your large ID Panel, tap this panel, tap iCloud, tap Manage Storage, then tap Change Plan, to change your iCloud storagr plan.

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6 replies
Question marked as Top-ranking reply

Dec 25, 2022 7:12 PM in response to Danielson246

If the the iOS App Store puts up a message that a older compatible version of an app is still available, then it is still available and you should attempt to download the older version as the pop-up meassge states.


As far as cancelling your iCloud storage. you go into your Settings app, under your large ID Panel, tap this panel, tap iCloud, tap Manage Storage, then tap Change Plan, to change your iCloud storagr plan.

Dec 25, 2022 7:23 PM in response to Danielson246

New topic

Intenal data storage.


iCloud storage is a supplemental, secondary, online, offsite pseudo data storage and data sync-ing and data backup service.

iCloud does NOT “magically” give your iPad more internal data storage.

Any iOS device has an internal flash memory data storage drive of a fixed amount that cannot never, EVER be increased!

If you need additional internal iPad data storage there are ONLY two things to do.

Purchase a larger data storage capacity iPad OR backup, then remove, stuff off of your existing iPad.



If you need to free up free, internal data storage space on an iPad/iDevice, you need to start by backing up your iPad to either Apple's iCloud ( you may need to pay for additional, monthly storage space ) or by connecting your iDevice to a an older Mac or Windows PC computer running the latest iTunes or, if a newer Mac with a much newer macOS, like macOS Catalina, or later, use the macOS Finder to do the device backup and/or use some other offsite, “cloud” data storage/backup services, like Google Drive/Photos, BOX, DropBox, Amazon Cloud Drive, Flickr ( for photos/images ), etc.


Then, delete any installed apps that you no longer use or use infrequently enough that they aren't missed (you can always reinstalled any purchased or free apps at some time later, as you need them).

In addition, uninstall any games that appear to be using a sizable chunk of your iPad's internal storage, as well!


( A disclaimer to the immediate advice above. )

If you own a 7-10-year old iPad, you SHOULD ONLY delete apps that you have ever seldom used or no longer use as there is NO WAY now, from 2020 onward, to retrieve these old apps from the iOS App Store, any longer.


( Third party iOS app developers have permanently removed all of their older, legacy apps from Apple's iOS App Store servers forever!

There are, VIRTUALLY, NO more older, useful, popular, third party apps for over 8-10-year old iOS devices, any longer! )



Then, thin out/delete any music/videos/movies/TV shows/podcasts/screen recordings/photos-images/eBooks/

eMagazine/iBooks/audio books/Documents/PDFs, etc.



If you use a POP email account on your iPad, delete/thin out any old saved emails that maybe saved to your iPad.


To permanently delete photos/images off of your iDevice go into the Photos app and find the Recently Deleted folder/album and permanently delete any photos/images stored in that folder/album.


Also, you can check to see what other stuff is eating up all your valuable data storage space by going into the Settings App,,General Settings Panel, in the right hand column, tap Storage & iCloud usage panel ( in iOS 11 and later, it’s now called iPad Storage ), in the top Storage Panel, tap the Manage Storage panel, wait for a list of apps to generate that will tell you how much space each app is taking up on your iDevice.


Then, for older iPad models with a Home button, do a forced restart/hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttonsOR


For much newer, larger screen iPad models, without a Home button, try the new forced restart/hard reset procedure for the new 2018-2022 iPad Pro and 2020-2022 iPad Air 4 & 5, 2021 iPad Mini 6 and the new base model 10th gen iPad models.


1. Press and release the volume button closest to the top Power button.


2. Then immediately press and release the Volume button farthest from the top Power button.


3. Then, press and hold the sleep/wake/power button at the top. You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.


ALL iOS/iPadOS devices need to maintain, at the very least, a minimum of between 3-6 GBs of free data storage space, AT ALL TIMES, to insure normal/nominal functionalities/operation and general overall performance of any iOS device running iOS/iPadOS.



If not all of this solves your iPad storage issues, your ONLY other option is to do a complete backup, erase and restore of your iPad model.


Tap the Apple support article links below.


How to back up your iPhone, iPad, and iPod touch - Apple Support


How to factory reset your iPhone, iPad, or iPod touch - Apple Support


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



If you own a low storage 16 or 32 GBs internal storage model, there is not much to be done, at this late stage.


These low storage iPad models offer a very small amount of actual, usuable, free internal data storage space.



( continued in my next reply )


Dec 25, 2022 7:17 PM in response to Danielson246

A 16 GBs storage iPad starts out, after initial drive formatting, at approx. 14.5 GBs of free, internal storage.

After the installation of iPadOS, at approx. 6.5 GBs, leaves 8.0 GBs of of free, internal data storage space.

iOS/iPadOS needs a minimum of 3-6 GBs of constant remaining storage, that MUST BE MAINTAINED AT ALL TIMES, to insure/ensure nominal, acceptable operation of all iOS/iPadOS functionalities.

This leaves a 16 GBs iPad with ONLY a practical, usable storage space of between 2 and 5 GBs AND THAT IS IT!


This is virtually NO internal data storage to do much of anything with that iPad!

This is why Apple quietly, silently did away with all 16 GBs iOS device back sometime in 2016.


A 32 GBs storage iPad starts out with approx 30 GBs.,after initial internal flash drive formatting.

Minus approx. 6.5 GBs for iOS/iPadOS leaves between 23-24 GBs.

Minus 3-6GBs, for iOS/iPadOS system operational reserve, that MUST BE MAINTAINED AT ALL TIMES, to ensure/insure normal, expected operation of iOS/iPad OS, leaves approx. between 18-20 GBs of actual, usable data storage space.


Even with 20 GBs of actual, usable internal data storage space in an Apple iOS/iPadOS device,

a 32 GBs data storage devices are, now, more quickly, becoming the “new” low storage 16 GBs internal data storage space devices, today, a 32 GBs Apple iOS/iPadOS device has 3-4 times the internal data storage space of older base model, low internal data storage,16 GBs. internal data storage Apple iOS/iPadOS devices.


In reality and in use, in 2022, a 32 GBs internal data storage device is kind of a joke and of limited usefulness, when up to 2TB of internal data storage ( approx. 1.8 TBs or usable internal data storage ) portable tablet devices exist today.


Apple put an end to 32 GBs devices, in September 2021, with the base model iPad now offering 64 GBs of internal data storage ( approx. 50 GBs of actual, usable internal data storage ), which, for a few more years, anyways, has enough storage to make an iPad useful for longer period of time before data storage fills up.


Purchasing a low storage Apple device, to save on the cost of the device, is a false economy.



Dec 25, 2022 7:18 PM in response to Danielson246

Also be advised.

Your iPad year and model maybe too old.

It is highly possible that your iPad year and model will not ever be able to upgrade/update beyond any version of iOS 12, which is, currently, at iOS 12.5.6.


The 2013 iPad Air 1 ( “A” model number A1474/1475/1476 ), iPad Mini 2 ( “ A” model number A1489/1490/1491 ) and the 2014 iPad Mini 3 ( “A” model number A1599/1600/1601 ) cannot upgrade beyond any version of iOS 12.


These iPad models have overall internal hardware that is too old, too underpowered and incapable of running all of the new, advanced and internal hardware resource intensive features of the newest iPadOS versions.

These iPad models are over 8 and 9-years old, now, at the end of 2022.


Sorry.


Third party app support, typically, continues for 2-3 years AFTER Apple ends full support of a subset of their devices.

The last major update to iOS 12 was in 2019, with iOS 12.3.

Apple has stopped issuing any major iOS 12 updates for these very old iPad models and have been ONLY issuing security, “point” updates for the past few years.

So, year three is coming to an end and third party app support has been on a steady, downward/decline trend for all iOS 12 supported devices.

Many popular third party apps are no longer available to 9 to 10-year old iPad models that are, permanently, stuck at some version of iOS 12.

Look for many more third party apps dropping support for all iOS 12 supported devices as the 2022 year progresses to its end and into the beginning of 2023.

The immediately above statement is what you really need to worry about.


In addition, the various iOS 12 Web browsers, that were once available for these older iPad models, should still be safe to use for a while longer, you can still use that iPad the way it has always been used, but know that 8 to 9-year old iPad models will no longer have access to any current apps.


That older Safari Web browser may, or may not, be too old old to access certain types of Website, as well.


Compatible third party Web browsers for over 8-11 year old iPad models are few, now.


Here are few third party Web browsers left, to look at, in the iOS App Store, that are still getting regular updates and are still compatible with your iOS 12 iPad year and model.


Alook Web browser

iCab mobile Web browser

Opera Web browser.


Plus, no way to know when Apple will cut off all security support for these 8 and 9-year old devices.


Also, the internal, rechargeable batteries in these old iPads are, also, running on borrowed time.

Not worth the costs to replace these old internal, rechargeable batteries in these old iPads, any longer, either.


Also, these very old iPad models have NO real trade-in nor any resale value, either.


Sorry.


You need to consider that it is nearing the end of 2022, now.

iPadOS 16.2 is here.

These 8 to 9-year old, iOS 12 iPad models are coming to the full end of their support life.

These iPad models will be 4 OS iterations behind, now.

You really need to seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted sources, like other Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of newer, older iPad models that can run the latest, current versions of iPadOS.


If you need OR ONLY able to afford to purchase older, less expensive iPad models, look at older IPads from 2015 and later.


All of these older model iPads below CAN, currently, run the latest releases of iPadOS 16.


2015-2017, 12.9 inch screen iPad Pro models ( 1st gen Pencil support )

2016 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2018 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2020 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models ( NO Pencil support )

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models ( 1st gen Pencil support )

2018, 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2019, 10.5 inch screen iPad Air 3rd gen models ( 1st gen Pencil support )

2019, 7.9 inch screen iPad Mini 5th gen models ( 1st gen Pencil support )



Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.


I am sorry that you had to learn all of this, but this does not change any of the facts regarding these old iOS devices.



Sorry & Best of Luck to You!

Dec 25, 2022 7:19 PM in response to Danielson246

If you decide to go down the path of purchasing used, secondhand Apple devices, from individual Apple device sellers, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.



If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free!

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.


So, buyer beware!


If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device!


If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy!



Good Luck to You!

Unable to use streaming apps

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