skejja Author

Level 1

17 points

Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP

Hi everyone,

my Shazam iOS APP stopped synching tagged tracks with Shazam library website and have several other issues, as follows:

The last tagged tracks that the Shazam website is showing in its library is dated 17th July 2022 - but i have tagged several many other tracks after this date, which are visibile in the Shazam iOS APP.
Total number of tracks that Apple Music Website (music.apple.com) Shazam Playlist is showing is 100. Why is this? Note: I have an active Apple Music Subscription.

My Shazam iOS APP has 3117 tagged tracks, and in iTUNES (Microsft APP - PC), it only counts / shows / 2685 tracks under "My Shazam Playlist". The tracks that are missing from ITUNES are NOT the latest tagged tracked, but some of the many other ones. There are 432 missing tracks!

I requested all data that Shazam stores about my profile to be sent to me by email, i requested this here: https://www.shazam.com/privacy/login/download. The file includes all tagged tracks, and indeed the last track that was saved is the one I tagged on the 17th of July 2022. However...if I click in "Settings, then Diagnostic Report" in the Shazam iOS APP, the generated report confirms I have tagged 3117 tracks, so it seems the Shazam servers are not even saving any more of my tagged tracks, since 17th of July 2022.

The following is all the things i tried so far:

1) Deleted the Shazam APP (including its data on my iPhone) and re-installed it

2) Disabled the "Sync Shazam to apple Music" option, within the Shazam iOS APP, then restarted my iphone, then re-enabled the option

3) Disconnected and Re-connected Apple Music, from my Shazam website account (also signed out and signed back in again)

4) Re-installed iTunes Microsoft APP (v12.12.71)

5) Signed-out and signed back on, from Media & Purchases, from within my Apple ID, in my iPhone settings

6) Disabled and Re-enabled "Sync Library" option in my Apple Music APP, in iPhone Settings

All of the above options (done multiple times) have had zero effect and have not resolved my issues. I contacted Apple Support, and they also have been unable to fix the issues. They are saying I should contact Shazam Support, but do not know how to do this, as I was expecting an email, which i never received.

Has anyone experienced one or more of the above issues and has any tips on what it could be, or what else I could try to resolve them. My two main things i want to resolve are:

a) The sync between Shazam APP and Shazam Website libraries, so the tracks match

b) The sync between Shazam tagged tracks, and "My Shazam Tracks" playlist in ITUNES

Thanks in advance!

Antonello

iPhone 13 Mini

Posted on Dec 27, 2022 4:17 AM

Similar questions

33 replies

sychost

Level 1

8 points

Feb 26, 2023 9:26 AM in response to sychost

I also want to add it has been a horrible apple experience dealing with numerous support reps that don’t even realize apple bought Shazam, tell me it’s their policy to go through the App Store or app and contact the developer, which then brings your to apple support. Leaves me speechless.

Mar 12, 2023 3:31 AM in response to skejja

skejja, I can say with confidence that you are not alone in this! I am actually facing the same, where my Shazam app fails to sync with my Apple Music Shazam playlist. I deleted both apps, I installed them again and the issue persists. The phone and the apps are updated (since I redownloaded them after uninstalling). I rebooted the device, tried several connection method (Wi-Fi and cellular) and has failed on all attempts. I do not want to resync my playlist as I have deleted some songs from my Apple Music playlist and by resyncing the two apps Shazam will bring back all the songs which I deleted in the music app but not in Shazam.

Frustrating, because I know the feeling calling support and not knowing that Apple owns Shazam and the reps have no training provided to help on the issues but merely rely on internal articles to help customers.

Not the best customer experience lately Apple, you need to get your head from the ground and start dealing with real issues.

Apr 12, 2023 1:42 PM in response to skejja

I've been having the same issue for a long time. My Shazam's website data is cutoff since June 13, 2022. The app doesn't sync to my Music library anymore (My Shazam Tracks playlist), no matter how many times I've reinstalled, logged out and logged in again, etc. all the basic and even intermediate stuff we can do.

Jul 3, 2023 9:28 PM in response to Todd0213

Hopefully this will trigger a notification to everybody who has commented expressing the same disdain and frustration about this issue.

While this isn't a fix for the Shazam.com Library not syncing the latest data from your phone, anyone who is really missing that Export to CSV feature should check out my solution posted in a similar discussion.

Let me know if you have any further questions!

Debozo

Level 1

8 points

Oct 2, 2023 1:33 PM in response to skejja

I am having a similar issue where Shazam doesn’t even let me add the song to my Apple Music. The entire thing is greyed/blanked out. I cant open Apple Music via Shazam and have to manually search the song on Apple Music just to add the song. As for the sync issues it seems to be present but I don’t see my Shazam playlist on my Apple Music so I assume it’s a sham lol

Dec 28, 2022 2:27 PM in response to skejja

skejja,

As the issue remains, reach out to Apple Support directly to further assist. You can view contact information by region using the link below.

Contact Apple for support and service

Best.

skejja Author

Level 1

17 points

Dec 29, 2022 5:30 PM in response to OrigamiFan1

@OrigamiFan1, thanks for the suggestion, however as per my original post, i already been in touch with them, and were unable to help!

May 14, 2023 3:01 AM in response to sychost

So icloud is the problem??????

Tasoz_D

Level 1

12 points

May 20, 2023 2:16 AM in response to skejja

Have the same problem😟

Jul 5, 2023 12:30 AM in response to ledzeppelynn

If look on some of the later post I posted. I gave a solution

Debozo

Level 1

8 points

Sep 6, 2023 5:42 PM in response to skejja

Just wanted to check do u have any issues adding your Shazam tracks to Apple Music? I seem to be suffering from that issue

Sep 13, 2023 6:47 AM in response to MarkKimera

That worked for me as well!!

Oct 2, 2023 1:27 PM in response to skejja

There is an answer I am finally learning. Apple Product + Shazam = incompatible. This is usually the “red flag” when Apple has a service that does the same in which you have to pay for…

BKP10

Level 1

4 points

Oct 11, 2023 5:45 AM in response to Debozo

This is the exact issue I am on here trying to find a solution for. Did you manage to find one?

Jan 30, 2024 8:56 AM in response to MarkKimera

thank you. I just did this and it worked for me. Thank you!

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Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP