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Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP

Hi everyone,


my Shazam iOS APP stopped synching tagged tracks with Shazam library website and have several other issues, as follows:



  • The last tagged tracks that the Shazam website is showing in its library is dated 17th July 2022 - but i have tagged several many other tracks after this date, which are visibile in the Shazam iOS APP.
  • Total number of tracks that Apple Music Website (music.apple.com) Shazam Playlist is showing is 100. Why is this? Note: I have an active Apple Music Subscription.


  • My Shazam iOS APP has 3117 tagged tracks, and in iTUNES (Microsft APP - PC), it only counts / shows / 2685 tracks under "My Shazam Playlist". The tracks that are missing from ITUNES are NOT the latest tagged tracked, but some of the many other ones. There are 432 missing tracks!


  • I requested all data that Shazam stores about my profile to be sent to me by email, i requested this here: https://www.shazam.com/privacy/login/download. The file includes all tagged tracks, and indeed the last track that was saved is the one I tagged on the 17th of July 2022. However...if I click in "Settings, then Diagnostic Report" in the Shazam iOS APP, the generated report confirms I have tagged 3117 tracks, so it seems the Shazam servers are not even saving any more of my tagged tracks, since 17th of July 2022.


The following is all the things i tried so far:


1) Deleted the Shazam APP (including its data on my iPhone) and re-installed it

2) Disabled the "Sync Shazam to apple Music" option, within the Shazam iOS APP, then restarted my iphone, then re-enabled the option

3) Disconnected and Re-connected Apple Music, from my Shazam website account (also signed out and signed back in again)

4) Re-installed iTunes Microsoft APP (v12.12.71)

5) Signed-out and signed back on, from Media & Purchases, from within my Apple ID, in my iPhone settings

6) Disabled and Re-enabled "Sync Library" option in my Apple Music APP, in iPhone Settings


All of the above options (done multiple times) have had zero effect and have not resolved my issues. I contacted Apple Support, and they also have been unable to fix the issues. They are saying I should contact Shazam Support, but do not know how to do this, as I was expecting an email, which i never received.


Has anyone experienced one or more of the above issues and has any tips on what it could be, or what else I could try to resolve them. My two main things i want to resolve are:


a) The sync between Shazam APP and Shazam Website libraries, so the tracks match

b) The sync between Shazam tagged tracks, and "My Shazam Tracks" playlist in ITUNES


Thanks in advance!

Antonello

iPhone 13 Mini

Posted on Dec 27, 2022 4:17 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2023 9:22 AM

Seems to have been intentional. They own Shazam yet stoped sharing data with Shazam.come when you sync to iCloud.


Sync Music Recognition in Control Center with the Shazam App 

When you turn on Music Recognition and Shazam in iCloud settings on your device, your song history is synced across the Shazam App and Control Center. In most cases, this happens automatically. Here’s what to do if it isn’t working:

  1. Make sure you've updated Shazam to the latest version.
  2. Make sure you have two-factor authentication set up for your Apple ID.
  3. Go to Settings > your name. 
  4. Tap iCloud.
  5. Turn on Music Recognition.
  6. Turn on Shazam.

When you sync Shazam in Control Center with iCloud, your Shazams will no longer be available in your account at shazam.com. And because Shazam will no longer be storing your data, you won’t be able to get copy of your Shazam data from Shazam.com.

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33 replies

Aug 22, 2023 6:26 AM in response to CrocodileHamYapar

I have same and more with your problem. I also tried all things as you and same end. but.. :) my shazam web library is empty and all icloud sevices are activated. Same Icloud ID, No sync.


I have iphone5s that dont in use. I wanted to try shazam with it, dowloaded older version of shazam bc of ios is 12.5.7 it has icloud synch as newest version, same menu specs etc. not much old I think. I activated shazam icloud sync but still have empty list in it, waited some long, not sych with my recent libraray at last version of shazam. Than I started to recognise new songs, woww! all new songs are synchronized with website library at the same time. Then I checked with my Iphone13Pro ios 16...(latest upd.) these new recognised songs are not shown there. All phones have same icloud id, all same settings, all sync other services over icloud and working and well wifi internet connection.


So older version of shazam with icloud sych option, its working and sync with web site of shazam over icloud. (bc there is no sign in with mail option or google just use apple icloud ID automaticaly when downloading app)


But newest version of shazam force you to use only APPLE MUSIC for that! What a JOKE Apple!


I also have similar problem with itunes Match sync. it is forcing me to use apple music with my old ipad1, ipad2, apple TV 1st ver. All my music library went gray its showing all sync. as normal, nothing missing as visual same number of songs album photoes etc. but they are just not playing with error "item couldnt find". All was ok and working till 2022's last months. At itunes on windows, iphone5s and 13pro, its ok, all sync and workin as normal with Itunes match.


I got long discussins with apple support on phone, but no solution for all these problems. They just say we couldnt find any solution to do.


All these sync problems and apple music forcing is started with 2023!


edit: I tried to get my data from shazam privacy page. They emailed me a empty CSV file same as web site library :) I will try to get my recent library list from itunes PC backup of 13pro as a text file or something like that.


I found some created shortcut videos on youtube, when shazaming a song, its downloading mp3 file of found song automaticaly to phone or match it at spotify or youtube and put to your list you prefer. But I didnt try yet.

https://youtu.be/sH7OlxFcvUw

https://youtu.be/dU2HmWG4yEs


Aug 22, 2023 7:09 AM in response to CrocodileHamYapar

I forgot to say; I was using apple music for 6 month to solve my sync problems. (Itunes Match sub was also continue together) It didnt sync with shazam web site. After a date of last song seen at web site library there is nothing added as a new recognised song like your problem. It was like freezed.


At apple music shazam list, it did not match with the number of shazam library songs. Always missing songs, so I ended my subcription.


Than I delete all my shazam library from phone and web site some how, to get fresh start nothing changed. I have empty library at shazam web site and have the issues that I described in post I reply now.

Oct 2, 2023 1:33 PM in response to skejja

I am having a similar issue where Shazam doesn’t even let me add the song to my Apple Music. The entire thing is greyed/blanked out. I cant open Apple Music via Shazam and have to manually search the song on Apple Music just to add the song. As for the sync issues it seems to be present but I don’t see my Shazam playlist on my Apple Music so I assume it’s a sham lol

Dec 9, 2023 10:37 AM in response to MarkKimera

Hey DJ, you are the man!

I followed your steps and it really works.

I have Iphone XS with IOS 17.1.2.


Here are the steps:

Click on 'Settings' -> on top of everything click in Your Name -> 'iCloud' -> go to 'Apps using iCloud' -> 'Show All'.

Now disables 'Music Recognition' and 'Shazam'.


That's it, wait 5 minutes and everything will appear on Shazam.com

Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP

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