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skejja Author

Level 1

17 points

Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP

Hi everyone,

my Shazam iOS APP stopped synching tagged tracks with Shazam library website and have several other issues, as follows:

The last tagged tracks that the Shazam website is showing in its library is dated 17th July 2022 - but i have tagged several many other tracks after this date, which are visibile in the Shazam iOS APP.
Total number of tracks that Apple Music Website (music.apple.com) Shazam Playlist is showing is 100. Why is this? Note: I have an active Apple Music Subscription.

My Shazam iOS APP has 3117 tagged tracks, and in iTUNES (Microsft APP - PC), it only counts / shows / 2685 tracks under "My Shazam Playlist". The tracks that are missing from ITUNES are NOT the latest tagged tracked, but some of the many other ones. There are 432 missing tracks!

I requested all data that Shazam stores about my profile to be sent to me by email, i requested this here: https://www.shazam.com/privacy/login/download. The file includes all tagged tracks, and indeed the last track that was saved is the one I tagged on the 17th of July 2022. However...if I click in "Settings, then Diagnostic Report" in the Shazam iOS APP, the generated report confirms I have tagged 3117 tracks, so it seems the Shazam servers are not even saving any more of my tagged tracks, since 17th of July 2022.

The following is all the things i tried so far:

1) Deleted the Shazam APP (including its data on my iPhone) and re-installed it

2) Disabled the "Sync Shazam to apple Music" option, within the Shazam iOS APP, then restarted my iphone, then re-enabled the option

3) Disconnected and Re-connected Apple Music, from my Shazam website account (also signed out and signed back in again)

4) Re-installed iTunes Microsoft APP (v12.12.71)

5) Signed-out and signed back on, from Media & Purchases, from within my Apple ID, in my iPhone settings

6) Disabled and Re-enabled "Sync Library" option in my Apple Music APP, in iPhone Settings

All of the above options (done multiple times) have had zero effect and have not resolved my issues. I contacted Apple Support, and they also have been unable to fix the issues. They are saying I should contact Shazam Support, but do not know how to do this, as I was expecting an email, which i never received.

Has anyone experienced one or more of the above issues and has any tips on what it could be, or what else I could try to resolve them. My two main things i want to resolve are:

a) The sync between Shazam APP and Shazam Website libraries, so the tracks match

b) The sync between Shazam tagged tracks, and "My Shazam Tracks" playlist in ITUNES

Thanks in advance!

Antonello

iPhone 13 Mini

Posted on Dec 27, 2022 4:17 AM

Top-ranking reply

CrocodileHamYapar

Level 1

8 points

Posted on Apr 8, 2024 9:00 PM

!!!!! It is All Done !!!!!!

Today after 8 mounths break, I tried Deansdale2023 's solution, first nothing happened but than I added another step and the shazam web site is all synced with my Iphone (600 songs) immediately!!

Here solution;

" Here are the steps:

Click on 'Settings' -> on top of everything click in Your Name -> 'iCloud' -> go to 'Apps using iCloud' -> 'Show All'.

Now disables 'Music Recognition' and 'Shazam'..... "

I waited 5 minutes and than try a restart Iphone, nothing happened. :(

Then just only opened Shazam option at the iCloud Settings. (not the Music Recognition)

They all came to my Shazam.com library page, exactly same number of songs, dowloaded CSV, its all there.

In detailed work;

There is a point; older times, before Apple buy Shazam, we were using with a mail account to sign in, than Apple forced us to use with iCloud account bc. of sync services and eco system Apple Music integration etc.

When you log in with iCloud account, the library menu button is moved from top menu to end of shazam web page, to site map list (they want to hide from us taking data and to use Apple Music instead) and there is no logout button at anywhere. Once you signed in with iCloud ID you cannot log out, or I couldn't found it.

So I tried another browser(EDGE) to sign in to Shazam.com and at the login page, I used sign in with mail option with my old Shazam's account mail, it mailed me a connection to get to Shazam library, but it was also empty bc I deleted them while trying to solve this problem last year. The old top menu came with all as old page with library menu item and logout item.

By this try I learned that apple is forcing us to use with iCloud Account only.

If you enable Music Recognition and Shazam option at iCloud Settings, it only sync data with apple music data base. If you use that way no website sync.

If you use only Shazam option at iCloud Settings, but no Music Recognition, It sync with web site.

This is like privacy something written at "What data do we collect and how do we use it?"

https://www.shazam.com/privacy

While all these steps that I try and solving, there is no loose of any data on my phone's shazam list and exactly same number of songs came to my shazam.com library.

As a conclusion, one Apple's silly problem is solved by our efforts and spending time from life. Thanks to Deansdale2023..

There was another step I tried, I don't know this has any effect but maybe.

!! While I disabled all Music Recognition and Shazam options from iCloud settings !! (pls don't do when syncing with iCloud), I found a action link at Shazam app settings menu in the About section, Erase User Data. It says that if you don't use iCloud ID or any ID it will be logged in as random account ID. So there was erase random user data link, and I used that. But when I enabled iCloud sync there was delete acoount data from iCloud, so I didnt use that. :)

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Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP

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