How to remove "Ask you" Notification on Mac

I started to see notifications sliding in and out from the top right corner of my iMac two days.

The notifications have the setting wheel icon followed by "ask you", "gmail is hacked", etc.

Look like my iMac is finally infected after having been using iMac for almost 20 years!

So, how do I deal with this?


[Re-titled by Moderator]

iMac 27″

Posted on Dec 30, 2022 10:18 AM

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Posted on Mar 16, 2023 5:03 PM

Hopefully you fixed it by now. This results from a web site that you inadvertently gave permission to send notifications. It seems to persist even after safari and Mac restarts, software updates, etc. It's easy to get rid of if you know where to look. In Safari, click the Safari menu and select "Settings..." Click on the little globe icon labeled "Websites" On the left side of the box, scroll down until you see "Notifications" and click it. On the right you will see icons of websites for which you are allowing notifications. One of them will have the settings wheel and no name listed. Select it and hit the remove button below. Poof gone.

64 replies

Dec 2, 2023 8:35 AM in response to lilianfromvancouver

Weijing211 and MiggityMike are absolutely correct. Just one point to add...because I was not as computer savvy as them I went to System Settings instead of Safari Settings and did not see the same thing as Weijing211 and MiggityMike showed in their screen shot. Be sure you go to notifications in Safari Settings and you will be able to remove "Ask You." I actually had two of them!

Dec 31, 2022 2:48 PM in response to lilianfromvancouver

Hey there, and welcome to Apple Support Communities lilianfromvancouver,


We can certainly understand your concern and are here to help.


We recommend checking out these steps for more information on how to protect your Mac from Malware.


" Protect your Mac from malware

macOS has many features that help protect your Mac and your personal information from malicious software, or malware. One common way malware is distributed is by embedding it in a harmless-looking app.

You can reduce this risk by using software only from reliable sources. Privacy & Security settings allow you to specify the sources of software installed on your Mac.


  1. On your Mac, choose Apple menu  > System Settings, then click Privacy & Security  in the sidebar. (You may need to scroll down.)
  2. Go to Security, click the pop-up menu next to “Allow applications downloaded from,” then choose the sources from which you’ll allow software to be installed:
    • App Store: Allows apps only from the Mac App Store. This is the most secure setting. All the developers of apps in the Mac App Store are identified by Apple, and each app is reviewed before it’s accepted. macOS checks the app before it opens the first time to be certain it hasn’t been modified since the developer shipped it. If there’s ever a problem with an app, Apple removes it from the Mac App Store.
    • App Store and identified developers: Allows apps from the Mac App Store and apps from identified developers. Identified developers are registered with Apple and can optionally upload their apps to Apple for a security check. If problems occur with an app, Apple can revoke its authorization. macOS checks the app before it opens the first time to be certain it hasn’t been modified since the developer shipped it.

In addition to apps, other types of files may not be safe. Scripts, web archives, and Java archives have the potential to cause harm to your system. Of course, not all files like this are unsafe, but you should exercise caution when opening any such downloaded file. An alert appears when you first try to open these files. See Open an app by overriding security settings. "


For additional information, check out this link: Protect your Mac from malware - Apple Support


These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.


Kindest regards!

Mar 14, 2023 10:21 AM in response to MiggityMike

Great, thanks for this.


I've been using Mac's for about 40 years and haven't really paid much attention to all the preferences in Safari in the last few years, so this option/setting was a bit new to me.


I'd investigated the general Mac System settings to turn off Notifications per application, but I wasn't aware it was more finely grained in a similar function in Safari itself, so all good really.


Strangely, all of the searches on how to "remove ixisivomer" popups were very complex (and unnecessary) procedures which were really trying to get you to download yet another app to clean your Mac.



Mar 25, 2023 1:31 AM in response to Bee_J

With respect: I stated in my post that I had tried everything suggested. That includes your very clear instructions. There is absolutely nothing there that shouldn’t be which is why it’s so weird.


on a brighter note: yesterday I had no more pop ups, so maybe somehow it has gone with everything I had tried.


I am still very wary though. I am planning to upgrade my MacBook and normally I do an install from the backup. If there is still something there then I am not happy about doing it the usual way which means a complete fresh install from scratch.

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How to remove "Ask you" Notification on Mac

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