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Black windows in Safari and Mail in Ventura OS

Recently I have been seeing the contents of my Safari tabs and Mail windows turn black (and unreadable). I have a lot of windows open in each of the applications. Windows that were previously opened seem ok, but new ones turn black quickly, or open that way. The little window previews on Safari tabs show what the windows are supposed to look like, but nonetheless the contents of the actual tabs are black. Similarly, email messages that were already open are ok, but new ones I open are entirely black. I've only had this problem since updating to Ventura (MacOS 13.1) a month or so ago. I'm using a MacBook Pro with an Apple M1 Pro chip and 32 GB of memory.


I don't have this problem when I use the Chrome browser, but I also don't have nearly as many windows and tabs open in that.

MacBook Pro 14″, macOS 13.1

Posted on Jan 23, 2023 12:37 PM

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Posted on Aug 30, 2023 4:27 PM

Same but different. I do get the black windows, so kind of GPU mishap, likely not handling the fragments each window so some times I'd see only part of the window MIA. However I have a similar bug which turns my windows magenta. This rarely happens unless I have AppleTV+.


The instance of this image in Photos crashes the app. I had to eventually just t take a snapshot with the phone.


So, the Mac will have a backing store as a series of small fragments on a visibility chain for each window that will naturally render it faster than just entire windows. I suspect that something is sending it looking towards other and wrong memory. There may be a test color used to pick out these things, as I use magenta for highlighting something that's not supposed to be right. But then how does ti corrupt an actual image itself, unless its maintaining the same memory map internally, but at some point of the bad pointers will cause a crash.


And I have Photos hanging instead of crashing one trying to display another one. The only way to get out of this is to reboot. Simply killing it and relaunching fails as it is automatically launching with that image.


This frequently is accompaied with a lot of bad video stuff, Windows flickering and the such. I was able to get a video to Apple about this but have heard nothing from them.




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104 replies

Jul 23, 2023 4:29 AM in response to Caleco

I was recently successful getting rid of the black safari windows ( at least for the moment) by just closing and reopening mail ..and that also helped to see again what I type into the cells of a number spread sheet ..I am surprised nobody mentioned that unpleasant aspect yet: you do not see what you type in a cell of numbers until you press return

Aug 2, 2023 4:57 AM in response to ws_tom_v

Another (temporary) solution that I found is as follows. For me, it happens mostly in Apple Mail, either when reading mail (in that case, I see a black content pane) or when writing mail (in that case, I see a white content pane). Whenever this happens, you can double click in the content pane, and with luck you will select some content, or you can try to hit Command-A to select all content. To my big surprise, all content is then visible again, though it still looks somewhat weird. After scrolling around a bit, everything jumps back to normal. No need to restart/relaunch anything.


Can anyone confirm that this also works for them?

Aug 6, 2023 3:36 PM in response to ws_tom_v

@ws_tom_v I do something sort of similar when it happens in Safari and sometimes I can get the page to re-display by selecting all and a bit of scrolling.


That said since the 13.5 upgrade things have been a lot more stable for me with Safari and it hasn't recurred though it could just be that I've not managed to trip the bug yet.

Aug 7, 2023 9:15 AM in response to Caleco

Just some more info for the thread: I've been experiencing the black / partially black windows in Safari for a couple of weeks now, and just got my first crash as a result. (Weirdly, I was not asked to send a report to Apple upon restart.)


New 14" MacBook Pro, M2, 16 GB, Ventura 13.5--I've been using the machine for around five weeks. I recently updated to 13.5, but was experiencing the problem before the update as well.


FWIW, at the time of the crash, I had fewer than ten tabs open in Safari, and only a single Safari window. And I don't use Mail on this machine--so it seems lightweight Safari use alone is enough to produce the problem.

Aug 9, 2023 11:40 PM in response to Caleco

I am still having this problem with the most recent macOS Ventura updates, and it's frustrating to have to restart to fix it.


I discussed it with a friend that works at Apple, and he suggested reporting this issue via the Feedback Assistant. You can quickly open it by typing "applefeedback://" into Safari.


If you're also still having this problem, please report it so we can put it on their radar (pun intended). If you have them, I think reproduction videos and screenshots will help with demonstrating the severity of the problem.


Aug 16, 2023 12:40 PM in response to Caleco

A brief update on my experience with this issue:


I posted back in March, and at that time once the "black window bug" occurred, all of the windows in the impacted application would be rendered useless, and a reboot was the only (albeit temporary) solution.


This changed for me sometime in ~July. It seemed that after a system update (I don't recall which one, I am currently running 13.5), the bug became both less pervasive, and less permanent. I still have occasional black windows, but it seems to now only impact the active window, and it sometimes just resolves itself if I wait for a few moments. Other times I can refresh the window, and it will resolve.


It has been many weeks since I had to reboot to resolve the issue. The issue still seems to impact multiple applications (Safari, Mail & Maps mainly).


This is pure speculation, but it almost feels like one of the system updates added a background routine to check for this issue, and then resolve it automatically.


I'm curious if others have noticed an improvement in their own "black window bug" experience?

Aug 23, 2023 9:14 PM in response to Caleco

I was (am) experiencing this same issue on a 13" MacBook Air. I assumed it was a memory issue, so I purchased a maxxed out 15" MacBook Air (latest model) and started experiencing the same issue. I returned the 15" Air and bought a 16" Pro top spec, with 64GB RAM, and alas, I am still experiencing the issue. I am currently submitting this in Chrome because all my new Safari windows are black and I don't want to restart (again). I really can't believe how long this has been an unfixed issue... I have a 2019 Intel MacBook Pro (64GB) and it does not have this problem. I hope this isn't a hardware issue with the M1/M2 chips...

Aug 23, 2023 11:37 PM in response to bkblake

I think everyone who reported this is using M1/M2. It does not mean it’s a hardware issue. After all, the OS is compiled for Apple Silicon which is completely different from Intel.


Someone suggested it was an issue with caches, I think they are onto something.


As far as I can tell my MacBook Air is “cured” (for now) and I didn’t really do anything.

Aug 28, 2023 8:40 AM in response to orindad

I spoke too soon. It's almost as if my laptop is toying with me. Shortly after my prior post in which I mentioned an improvement in my "black window bug" experience, the issue cropped up at a scale that required me to reboot, and I've rebooted at least a dozen times in the days since. It seems that for me, the issue may not actually be improved after all.

Sep 5, 2023 12:22 PM in response to Caleco

same exact here as others have described and for A LONG TIME NOW! it amazes me that I have $24k+ worth of Apple products sitting on my desk (MPB 14" M1 Max 64GB 8TB + 3x XDR Pro displays) and I can't hardly browse via Safari or read mail via the Mail.app --> seriously? the two most basic things? web and email unusable? come on Apple - Steve has to be turning in his grave reading this... sad. for the first time in my life (my first apple was Apple ][e back in the 80s!), Im considering moving to Windows - my GF's PC runs circles around this MPB, for half the cost and no issues such as this. come on Apple, get with the program! its basic WEB and EMAIL !!! make it work... so frustrated, I want to throw this thing out the window.

Black windows in Safari and Mail in Ventura OS

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