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Demo Author

Level 10

166,633 points

Can’t get into some iCloud settings, errors occurring

I updated my wife’s iPad from 15.6 to 16.3. I can not turn her iCloud backup on again after cancelling a backup that was in progress while the iPad was preparing the update. The backup was not going anywhere so I decided to cancel it. It wouldn’t cancel so I turned off the iCloud backup. I also noticed that her iPad hasn’t backed up since 1/11 and it is set for auto backups. I was able to turn iCloud backups on again while the update was preparing.

Now I can’t turn the backup on again, but it was enabled when I updated the device. I am now getting this message An Unknown Error Occurred. Please try again later.

Not only can I not turn that the backup on again, if I try to enable Access iCloud Data on the Web in the settings and she verifies her identity, it fails as well. I get a message that says, Something went wrong. Try again.

If I try enabling Sync this iPad in the iCloud Drive setting, I get the same unknown error occurred.

Something must be going on with her iCloud account. I’m clueless. Anybody?

Edit - I was able to sign her into iCloud.com account on her iPad if that means anything.

Posted on Jan 23, 2023 5:17 PM

Top-ranking reply

ishrugged

Level 3

551 points

Posted on Jan 27, 2023 10:42 AM

Thank you for the feedback. I had already discovered the alternate backup location and it works for me (at least manually, haven't tried automatic). As you said, maybe that will give peace of mind. MisterMisterMister in the next post reports that he has 2FA on so 2FA might not have a part in this.

A couple things to report:

I gather from your OP that you updated OTA; I updated through a Mac by wire.

Since then, I tried updating using recovery mode, again through the Mac by wire––no joy.

Despite not being able to enable Notes (again, unknown error) in Settings app > iCloud > Apps using iCloud, I was able to both send and receive notes via iCloud using the iPad. iCloud Notes had been enabled and successfully used in the previous OS.

So, iCloud is working. Sounds like a bug.

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Can’t get into some iCloud settings, errors occurring

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