Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 10

166,500 points

Can’t get into some iCloud settings, errors occurring

I updated my wife’s iPad from 15.6 to 16.3. I can not turn her iCloud backup on again after cancelling a backup that was in progress while the iPad was preparing the update. The backup was not going anywhere so I decided to cancel it. It wouldn’t cancel so I turned off the iCloud backup. I also noticed that her iPad hasn’t backed up since 1/11 and it is set for auto backups. I was able to turn iCloud backups on again while the update was preparing.

Now I can’t turn the backup on again, but it was enabled when I updated the device. I am now getting this message An Unknown Error Occurred. Please try again later.

Not only can I not turn that the backup on again, if I try to enable Access iCloud Data on the Web in the settings and she verifies her identity, it fails as well. I get a message that says, Something went wrong. Try again.

If I try enabling Sync this iPad in the iCloud Drive setting, I get the same unknown error occurred.

Something must be going on with her iCloud account. I’m clueless. Anybody?

Edit - I was able to sign her into iCloud.com account on her iPad if that means anything.

Posted on Jan 23, 2023 5:17 PM

Best reply

faith185

Community Specialist

Posted on Jan 25, 2023 1:22 PM

Hey Demo,

Welcome to Apple Support Communities. It sounds like you've tried some great troubleshooting so far. We'd recommend looking over If you can't connect or sign in to iCloud - Apple Support which may help further. For instance, if this happens on cellular data, the following section may be particularly helpful.

"If you're not able to sign in using cellular data only

Make sure that your iPhone, iPad, or PC has a strong Internet connection and that you've turned on cellular data on your iPhone or iPad by going to Settings > Cellular or Mobile Data. If this setting is off, you might not be able to access your Apple ID and iCloud when not connected to a Wi-Fi network."

All the best.

View in context

Can’t get into some iCloud settings, errors occurring

Similar questions